LG ESS Battery Recall
Serial Number Check

Please complete the form below to check the status of your product
and to elect whether to receive additional information.

This serial number check function searches across all affected serial numbers which are part of the global recall,
including serial numbers for affected modules (installed in Non-LG branded systems) thought to be in Australia.

If you have a SolaX X-Cabinet, SolaX Power Station, or an Opal Storage-branded system,
please contact SolaX Power by email at service@solaxpower.com or by telephone at 1300 476 529
for help in identifying whether the battery component within your system is affected.

If you have a Redback SH5000, Red Earth Sunrise, Red Earth Drop Bear, Eguana Evolve
and VARTA Pulse Neo system, please contact LG Energy Solution Australia to check
whether the battery component within your system is affected.
LV 3.3, LV 6.5, LV 10, LV 13, 7H-R, 10H-R, 10H-C, 10H-R(Secondary)

How to identify the serial number of your Home battery

An example of a unique serial number is R48189P3SBMA1611037029 which can be broken down to "R48189P3SBMA" which corresponds to a particular model (RESU10), and then 10 digits "1611037029" which are unique to that battery. Please make sure to correctly choose the model from the drop-down menu below and then type in the last 10 digits of your serial number.

click here to watch a video about how to check the serial number of your "RESU" battery

It is possible to make an error when reading or entering your serial number.
Please double check to see whether it is correctly entered.

Product Serial Number

If you are unsure of your Product Serial Number or have difficulty entering it,
please register your contact details with us through consumer registration page [Link].
For more information you can directly contact us at +61 1300 677 273 or productau@lgensol.com




Please note, unless you opt-in below any data collected in this form will not be used for sales advertising purposes and will only be used for product support, campaign and recall purposes.



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Installer Information
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