add LG ESS Battery

LG ESS Battery Recall
Serial Number Check

Please complete the form below to check the status of your product and to elect whether to receive additional information. This serial number check function searches across all affected
RESU serial numbers which are part of the global recall,
and serial numbers for affected modules (internal battery components) which are thought to be in Australia.

If you have a SolaX X-Cabinet, SolaX Power Station, or an Opal Storage-branded system,
please contact SolaX Power by email at service@solaxpower.com or by telephone at 1300 476 529
for help in identifying whether the battery component within your system is affected.

If you have a Redback SH5000, Red Earth Sunrise, Red Earth Drop Bear, Eguana Evolve
and VARTA Pulse Neo system, please contact LG Energy Solution Australia to check whether the battery component within your system is affected.
RESU3.3, RESU6.5, RESU10, RESU13, RESU7H Type-R, RESU10H Type-R, RESU10H Type-C, RESU10H Type-R(Secondary)
Product Serial Number


To get appropriate safety remedies for your affected battery, we strongly recommend you filling your personal information in the form below.
Please note that the data collected from this form will not be used any purposes other than providing with safety measures and related customer services.



First Name
Last Name
Phone Number
Address
City
Postcode
Country
Select your country
  • Select your county
  • Australia
  • Afghanistan
  • Åland Islands
  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Antarctica
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bosnia and Herzegovina
  • Botswana
  • Bouvet Island
  • Brazil
  • Brit/Indian Ocean Terr.
  • Brunei Darussalam
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • China
  • Christmas Island
  • Cocos (Keeling) Islands
  • Colombia
  • Comoros
  • Congo
  • Congo, The Dem. Republic Of
  • Cook Islands
  • Costa Rica
  • Côte d'Ivoire
  • Croatia
  • Cuba
  • Cyprus
  • Czech Republic
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Ethiopia
  • Falkland Islands
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • French Southern Terr.
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • United Kingdom
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Heard/McDonald Isls.
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Korea (North)
  • Korea (South)
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macau
  • Macedonia
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico
  • Micronesia
  • Moldova
  • Monaco
  • Mongolia
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar
  • N. Mariana Isls.
  • Namibia
  • Nauru
  • Nepal
  • Netherlands
  • Netherlands Antilles
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Niue
  • Norfolk Island
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Palestinian Territory, Occupied
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion
  • Romania
  • Russian Federation
  • Rwanda
  • Saint Kitts and Nevis
  • Saint Lucia
  • Samoa
  • San Marino
  • Sao Tome/Principe
  • Saudi Arabia
  • Senegal
  • Serbia and Montenegro
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovak Republic
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • Spain
  • Sri Lanka
  • St. Helena
  • St. Pierre and Miquelon
  • St. Vincent and Grenadines
  • Sudan
  • Suriname
  • Svalbard/Jan Mayen Isls.
  • Swaziland
  • Sweden
  • Switzerland
  • Syria
  • Taiwan
  • Tajikistan
  • Tanzania
  • Thailand
  • Timor-Leste
  • Togo
  • Tokelau
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • Turks/Caicos Isls.
  • Tuvalu
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United States
  • US Minor Outlying Is.
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Vatican City
  • Venezuela
  • Viet Nam
  • Virgin Islands (British)
  • Virgin Islands (U.S.)
  • Wallis/Futuna Isls.
  • Western Sahara
  • Yemen
  • Zambia
  • Zimbabwe
Installer Information
Inverter brand
Select Inverter brand
  • Select Inverter brand
  • Fronius
  • Goodwe
  • Growatt
  • Huawei
  • Ingeteam
  • Selectronic
  • SMA
  • Sofar Solar
  • SolarEdge
  • SolaX Power
  • Solis
  • Sungrow
  • Victron
  • Viessmann
  • Western Co
  • Unknown
  • Others
How did you become aware of the recall?

You must access and read our Privacy Policy for important information about how we collect, use, hold and disclose your personal information.

You may withdraw your consent at any time by contacting us at privacy.es@lgensol.com.
Any withdrawal of consent does not affect the lawfulness of LG Energy Solution’s processing of your personal data based on the consent provided above prior to the withdrawal of your consent.