Please complete the form below to check the status of your product
and to elect whether to receive additional information.
This serial number check function searches across all affected serial numbers which are part of the global recall,
including serial numbers for affected modules (installed in Non-LG branded systems) thought to be in Australia.
If you have a SolaX X-Cabinet, SolaX Power Station, or an Opal Storage-branded system,
please contact SolaX Power by email at email@example.com or by telephone at 1300 476 529
for help in identifying whether the battery component within your system is affected.
If you have a Redback SH5000, Red Earth Sunrise, Red Earth Drop Bear, Eguana Evolve
and VARTA Pulse Neo system, please contact LG Energy Solution Australia to check
whether the battery component within your system is affected.
ESS Home Battery Models:
RESU3.3 (LV3.3), RESU6.5 (LV6.5), RESU10 (LV10), RESU13 (LV13), RESU7H Type-R (7H),
RESU10H Type-C (10H), RESU10H Type-R (10H), RESU10H Type-R (Secondary) (10H)
Battery Modules installed in Non-LG branded systems:
EM048063P3S2 (S/A Gen2 1P), EM048063P3S4 (S/A Gen2 1P), EM048063P3S5 (S/A Gen2 1P),
EM048126P3S7 (S/A Gen2 2P), EM048126P3S8 (S/A Gen2 2P)