LG ESS Battery Recall
Serial Number Check

Please complete the form below to check the status of your product and to elect whether to receive additional information. This serial number check function searches across all affected
RESU serial numbers which are part of the global recall,
and serial numbers for affected modules (internal battery components) which are thought to be in Australia.

If you have a SolaX X-Cabinet, SolaX Power Station, or an Opal Storage-branded system,
please contact SolaX Power by email at service@solaxpower.com or by telephone at 1300 476 529
for help in identifying whether the battery component within your system is affected.

If you have a Redback SH5000, Red Earth Sunrise, Red Earth Drop Bear, Eguana Evolve
and VARTA Pulse Neo system, please contact LG Energy Solution Australia to check whether the battery component within your system is affected.
RESU3.3, RESU6.5, RESU10, RESU13, RESU7H Type-R, RESU10H Type-R, RESU10H Type-C, RESU10H Type-R(Secondary)

How to identify the serial number of your RESU battery

For example, the unique serial number is "R15563P3SSEG11610317001".
however it can be broken down to "R15563P3SSEG1" as the model number,
"161031" as the manufacture date (in YY MM DD order), and "7001" as the unique lot number.

Product Serial Number

If you have difficulty entering the Product Serial Number, or for further information,
please contact LG Energy Solution Australia
+61 1330 677 273 or productau@lgensol.com




To obtain remedial safety measures, we strongly recommend that you please fill out the form below so we can contact you.
Please note, any data collected in this form will not be used for sales advertising purposes and will only be used for product support, campaign and recall purposes.



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Installer Information
Inverter brand
Select Inverter brand
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