Serial Number Check

Please complete the form below to check the status of your product
and to elect whether to receive additional information.

LV 3.3, LV 6.5, LV 10, LV 13, 7H-R, 10H-R, 10H-C, 10H-R(Secondary)
First Name
Last Name
Phone Number
Address
City
Postcode
Country
Select your country
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  • United States
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  • Saudi Arabia
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  • Slovenia
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  • St. Helena
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  • Swaziland
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  • Syria
  • Taiwan
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  • Togo
  • Tokelau
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  • Tunisia
  • Turkey
  • Turkmenistan
  • Turks/Caicos Isls.
  • Tuvalu
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  • Uruguay
  • Uzbekistan
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  • Virgin Islands (U.S.)
  • Wallis/Futuna Isls.
  • Western Sahara
  • Yemen
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  • Zimbabwe
Product Serial Number How to find the serial number
Installer Information
Inverter brand
Select Inverter brand
  • Select Inverter brand
  • Fronius
  • Goodwe
  • Growatt
  • Huawei
  • Ingeteam
  • Selectronic
  • SMA
  • Sofar Solar
  • SolarEdge
  • SolaX Power
  • Solis
  • Sungrow
  • Victron
  • Viessmann
  • Western Co
  • Unknown
  • Other

We will use the information provided above to confirm your product and contact you regarding product and software updates. Please review our Privacy Policy for additional information about how we use your data.

Check for Eligibility ​

If you are using one of the affected models, follow the instructions below and check if your product is eligible for recall.

The s/n label is located behind the access door.
For 7H and 10H​
The serial number appears underneath the battery.
Right side of battery, Underneath DC cables
For LV3.3, LV6.5, LV13 and LV10​
The serial number is on the right-hand side of the battery.
Or it may be under the battery cables and/or conduit.
Do NOT attempt to dismantle the battery or cabling. ​