LG Energy Solution ESS Battery Divisions LG Energy Solution ESS Battery Divisions

LG Energy Solution Battery
Australia

Urgent
Electrical Safety Recall

ESS Home Energy Storage System Batteries

home home

Affected Batteries may overheat and catch on fire , which can result in severe property damage, serious injuries or death. Incidents have occured and caused damage to property and injury.

  • ESS Home batteries are installed as part of a residential energy solar system which allows owners to capture and store energy from solar panels.

  • You should urgently check your home batteries serial number via our Serial Number Checker to know whether your product is affected. If you have previously checked your LG battery, please check it again because the recalls have expanded to include additional models and batteries.

  • See below hyperlinks to the ACCC Recall Notices available on the Product Safety Australia website.

  • PRA 2020/18529 (Replacement Recall)

  • PRA 2022/19550 (Diagnostic Software Recall)

  • PRA number 2022/19420 (the SolaX Recall)

  • ESS Home Batteries

    The affected ESS (subject to recall) Home Batteries may overheat, catch fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property.

  • You should act now.

    Enter the serial number of your battery in the Serial Number Checker to see if your battery is affected, or register your information in Consumer Registration for us to contact you.

  • Urgently

    If you are not sure what to do or need any assistance, contact us urgently for help by phoning (+61) 1300 677 273, or by email to productau@lgensol.com, or by SMS to 0438 966 549.

  • ESS 홈 배터리

    리콜대상인 ESS 홈 배터리가 과열될 시, 그 여파로 화재가 발생하고 부상이나 사망 및/또는 재산 피해가 발생될 수 있습니다. 사고가 발생하여 재산 피해를 입은 사례가 있었습니다.

  • 즉각적인 조치가 필요합니다.

    일련번호 검사기에 배터리의 일련번호를 입력하여 귀하의 배터리가 리콜 대상인지 확인하거나 소비자 등록란에 귀사의 정보를 등록해주시면 당사에서 연락을 드릴것입니다.

  • 긴급번호

    직접 대응에 확신이 없거나 지원이 필요한 경우 긴급번호 (+61) 1300 677 273번으로 전화 또는 이메일 productau@lgensol.com, 문자 전용 번호 0438 966 549 로 연락주시면 지원해드리겠습니다.

  • 受影响的ESS

    (需召回)家用电池可能会出现过热、起火,导致人员伤亡和/或财产损失。目前已有发生过事故并造成财产损失的案例。

  • 请立即采取行动

    。将电池序列号输入到序列号检查工具中,查看您的电池是否受到影响,或者在消费者登记中注册您的信息,以便我们与您联系。

  • 紧急

    如果您不确定该怎么办或需要任何帮助,请立即致电我们的紧急求助电话 (+61) 1300 677 273, 发送邮件至 productau@lgensol.com, 或发送短信至 0438 966 549.

  • 受影響的ESS

    (需召回)家用電池可能會出現過熱、起火,導致人員傷亡和/或財產損失。目前已有發生過事故並造成財產損失的案例。

  • 請立即採取行動。

    將電池序號輸入到序號檢查工具中,查看您的電池是否受到影響,或者在消費者登記中註冊您的資訊,以便我們與您聯絡。

  • 緊急

    如果您不確定該怎麼辦或需要任何幫助,請立即致電我們的緊急求助電話 (+61) 1300 677 273, 發送電郵至productau@lgensol.com, 或發送簡訊至 0438 966 549.

  • ESS Home Batteries

    Các sản phẩm ESS Home Batteries bị ảnh hưởng (sẽ bị thu hồi) có thể trở nên quá nóng, bắt lửa, dẫn đến gây ra thương tích hoặc tử vong và/hoặc hư hỏng tài sản. Đã có ghi nhận về các sự cố dẫn đến thiệt hại về tài sản.

  • Bạn nên hành động ngay.

    Nhập số sê-ri của pin vào Serial Number Checker (Trình kiểm tra số sê-ri) để xem pin của bạn có bị ảnh hưởng không hoặc đăng ký thông tin của bạn tại Consumer Registration (Đăng ký người tiêu dùng) để chúng tôi có thể liên hệ với bạn.

  • Gọi ngay

    Nếu bạn không chắc mình cần phải làm gì hoặc cần hỗ trợ ra sao, hãy gọi ngay cho chúng tôi để được trợ giúp theo số (+61) 1300 677 273, hoặc email đến địa chỉ productau@lgensol.com, hoặc gửi tin nhắn SMS đến 0438 966 549.

  • ESS البطاريات المنزلية

    قد ترتفع درجة حرارة بطارية ESS المنزلية (التالفة)، وتشتعل فيها النيران، مما يتسبب في حدوث حالات الإصابة و/أو الوفاة و/أو تلف الممتلكات، وقد تقع حوادث تؤدي إلى أضرار في الممتلكات.

  • قم باتخاذ إجراءات فورية

    قم باتخاذ إجراءات فورية وإدخل الرقم التسلسلي لبطاريتك في مدقق الرقم التسلسليلمعرفة ما إذا كانت بطاريتك قد تأثرت، كما يمكنك تسجيل بياناتك من خلال نظام تسجيل المستهلكين الخاص بنا للتواصل معك

  • على الفور

    إذا لم تكن متأكدًا مما يجب عليك فعله، أو كنت بحاجة إلى أي مساعدة، فيرجى الاتصال بنا على الفور للحصول على المساعدة اللازمة على رقم 1300677273(+61)، أو عبر البريد الإلكتروني إلى productau@lgensol.com، أو عبر رسالة نصية إلى 0438 966 549

  • باتری های خانگی ESS

    باتری‌های خانگی ESS تحت تأثیر (باتری آسیب دیده) ممکن است داغ شده، آتش گرفته و موجب آسیب یا مرگ و یا صدمه به اموال شما شوند. مواردی اینچنین اتفاق افتاده است و آسیب‌هایی به اموال افراد وارد شده است.

  • شما باید همین الان اقدام کنید.

    شماره سریال باتری خود را در بخش بررسی کننده شماره سریال. وارد کنید تا ببینید آیا باتری شما تحت تأثیر قرار دارد یا نه، یا اطلاعات خود را در بخش ثبت نام مصرف کننده ثبت کنید تا با شما تماس بگیریم

  • فورا

    اگر مطمئن نیستید چه کاری باید انجام دهید یا به کمک نیاز دارید، فورا با شماره 1300677273(61+)، یا از طریق ایمیل به productau@lgensol.com یا از طریق پیامک به 0438 966 549 با ما تماس بگیرید، تا به شما کمک کنیم.

  • ESS Home Battery

    Las baterías ESS para el hogar afectadas (retiradas del mercado) pueden sobrecalentarse, incendiarse y causar lesiones o la muerte, además de daños materiales. Ha habido incidentes que hay causado daños materiales.

  • Necesita actuar de inmediato.

    Ingrese el número de serie de su batería en el Verificador del número de serie para ver si su batería se encuentra afectada, o registre su información en el Registro del Consumidor para que podamos entrar en contacto con usted.

  • Segera

    Si no está seguro de qué debe hacer o necesita asistencia, llámenos con urgencia para pedir ayuda al (+61) 1300 677 273 o contáctenos por correo electrónico a productau@lgensol.com, o por SMS al 0438 966 549.

  • باتری های خانگی ESS

    بطری های خانگی ESS تحت تاثیر (باتری آسیب دیده)ممکن است بیش از حد گرم شوند، آتش بگیرند و باعث مجروحیت، مرگ ویا آسیب به اموال شوند. ممکن است حادثه ای رخ داده و خسارت مالی وارد کنند.

  • همین حالا باید اقدام کنید.

    شماره سریال بطری خود را در بررسی کننده شماره سریال وارد کنید تا ببینید آیا بطری شما تحت تأثیر قرار گرفته است یا خیر، یا اطلاعات خود را در قسمت ثبت نام مصرف کننده وارد کنید تا ما با شما تماس بگیریم.

  • فوراً

    اگر مطمئن نیستید چه کاری باید انجام دهید یا نیاز به کمک دارید، فوراً با شماره 1300 677 273 (+61) یا از طریق ایمیل به productau@lgensol.com یا از طریق پیامک به 0438 966 549 با ما تماس بگیرید، تا به شما کمک کنیم.

  • ESS Home Battery

    yang bermasalah (yang perlu ditarik kembali) dapat menjadi terlalu panas, terbakar, dan menyebabkan kecelakaan atau kematian dan/atau kerusakan properti. Kecelakaan dapat terjadi yang mengakibatkan kerusakan properti.

  • Anda harus segera bertindak.

    Masuki nomor seri baterai ke Pemeriksa Nomor Seri untuk memeriksa apakah baterai bermasalah, atau daftarkan informasi Anda ke Registrasi Pelanggan agar kami dapat menghubungi Anda.

  • Segera

    Jika Anda membutuhkan bantuan, segera hubungi kami di (+61) 1300 677 273, atau kirim email ke productau@lgensol.com, atau melalui SMS ke nomor 0438 966 549.

  • प्राभावित हुई ESS

    होम बैटरी (दोबारा भी) अधिक गरम हो सकती हैं, आग पकड़ सकती हैं, चोट पहुंचा सकती है, मृत्यु का कारण बन सकती है और/या संपत्ति को भी नुकसान पहुंचा सकती हैं। कई ऐसी घटनाएं घटी हैं और उनसे संपत्ति को नुकसान पहुंचा है|

  • आपको अभी एक्शन लेना चाहिए|

    सीरियल नंबर चेकर में अपनी बैटरी का सीरियल नंबर दर्ज करें, ताकि आप यह जांच सकें कि आपकी बैटरी प्रभावित हुई है या नहीं, या उपभोक्ता रजिस्ट्रेशन में अपनी जानकारी रजिस्टर करें ताकि हम आपसे संपर्क कर सकें।

  • तुरंत

    अगर आप यह नहीं समझ पा रहे हैं कि आपको क्या करना चाहिए या आपको किसी तरह की सहायता की जरूरत है, तो सहायता प्राप्त करने के लिए हमें (+61) 1300 677 273 पर कॉल कर सकते हैं, या productau@lgensol.com पर ईमेल कर सकते हैं या 0438 966 549 पर एक SMS भी भेज सकते हैं।

The hazards to consumers

The affected ESS Home Batteries may overheat and catch fire and cause injury or death and/or damage to property.

Incidents have occurred and caused damage to property.

Action required of you :
The scope of the recalls has recently expanded, and also affects some non-LG branded home batteries. You should urgently check whether your battery is affected by
using our Serial Number Check, even if you have checked before. You can contact LGESAU for assistance or if you have any questions by calling (+61) 1300 677 273 or emailing productau@lgensol.com.

Update (October 2023) - Additional batteries subject to recall: In November 2022 a new safety recall (Diagnostic Software Recall) was notified to the Australian Competition and Consumer Commission by LG Energy Solution Australia which covers ESS Home Batteries equipped with cells manufactured between 21 January 2016 to 28 March 2017, or between 14 September 2018 to 30 June 2019 (PRA2022/19550).

If you have not already had your unit replaced or refunded as part of the Replacement Recall, you should check your product again to see if your unit is subject to the Diagnostic Software Recall.

Update (November 2023) - Additional advice from the ACCC dated 22 November 2023: The Assistant Treasurer has issued a Safety Warning Notice that contains information about the risks involved with ESS Home Batteries affected by Replacement Recall and Diagnostic Software Recall and advises consumers to immediately shut down affected ESS Home Batteries until remedied.
* A recall and Safety Warning Notice is available on the Product Safety Australia website
see more

Is my battery affected?

Models with affected batteries include:

ESS Home Battery Models : Please see the instructions HERE on how to check your battery's serial number.

RESU3.3
  • R4863P3SBMA
RESU6.5
  • R48126P3SBMA
RESU10
  • R48189P3SBMA
RESU13
  • EH048252P3S1BMA
RESU7HTypeR
  • R11163P3SSEG1
RESU10HTypeC,R,R Secondary
  • R15563P3SSEG1
  • R15563P3SSEG2
  • R15563P3SDLR1
  • R15563P3SDLT7

Battery Modules installed in Non-LG branded systems:

S/A Gen2 1P
  • EM048063P3S2
  • EM048063P3S4
  • EM048063P3S5
S/A Gen2 2P
  • EM048126P3S7
  • EM048126P3S8

The affected Batteries were supplied nationally to consumers from January 2016 via various residential solar energy storage system retailers, installers and distributors including :

  • AGL Energy
  • MMEM
  • SolaX
  • Baywa
  • One Stop Warehouse
  • Sonepar (as Solar Plus Solutions)
  • Cool or Cosy
  • Rheem
  • Supply Partners
  • CSR
  • Red Earth Energy Storage
  • VARTA
  • Eguana Technologies
  • Solar Juice
  • Energy Australia
  • Solargain
  • Krannich Solar
  • SolarHub
  • Various residential solar energy storage system retailers

Affected RESU batteries are LG branded systems.
Affected S/A Gen2 batteries are installed in non-LG branded systems including:

  • SolaX Power Station, SolaX X-Cabinet and Opal Storage (also included in a related recall by SolaX )
    SolaX X-Cabinet
    SolaX Power Station
    Opal Storage
  • Redback SH5000
  • Red Earth Sunrise and Red Earth Drop Bear
  • Eguana Evolve
  • VARTA Pulse Neo

What should I do?

You should urgently check your serial number using our Serial Number Checker to confirm whether your battery is affected, or if you need help checking by calling us on (+61) 1300 677 273 or emailing productau@lgensol.com. Instructions on how to find your serial number can be found on our Serial Number Checker page.

If you used to live at a property that has one of these products but no longer live at that property, please get in contact with LGESAU by completing the form here.

  • My battery is subject to the Replacement Recall
    1. What should I do?
      Switch off your battery
      1. Please see the instructions HERE for information on how to switch off the battery.
      2. If you have an affected battery, immediately switch off your battery storage system and keep it switched off to minimize the risk of fire.
      3. To switch off the battery storage systems safely, you should refer to the instructions for the battery storage system or contact the installer or LGESAU for advice
      4. LGESAU is offering compensation to affected consumers to offset any increase to your electricity bill or costs incurred for alternate energy supply following switch-off or shut down of affected batteries.
      5. LGESAU acknowledges the inconvenience that these important electrical safety recalls may cause. If you require assistance or have any questions, please contact LGESAU. LGESAU will also work with you to coordinate alternative power sources if needed and work around your availability to conduct site visits.
    2. What happens next?
      Remedies available
      1. LGESAU will replace all affected batteries for free or provide a full refund and remove the battery from your premises
      2. Affected batteries should be switched off until replacement or removal
  • My battery is subject to the Diagnostic Software Recall
    1. What is the remedy?
      1. Under the recall, LGESAU is rolling out free diagnostic software, which has been assessed by Energy Safe Victoria and has been designed by LGES to identify and shut down batteries at risk of overheating.
      2. LGESAU is rolling out the software remotely where possible, and otherwise via a technician site visit at no cost to consumers
    2. What should I do?
      Switch off your battery
      1. Please see the instructions HERE for information on how to switch off the battery.
      2. If you have an affected battery and you are yet to receive diagnostic software either remotely or from a technician site visit, or do not know if the diagnostic software has been installed or not, please switch the battery off and contact LGESAU to check the status of your battery and schedule a technician site visit to receive the diagnostic software. To minimise the risk of fire, please keep the battery switched off until the diagnostic software is installed.
      3. LGESAU is offering compensation to affected consumers to offset any increase to your electricity bill or costs incurred for alternate energy supply following switch-off or shut down of affected batteries.
      4. LGESAU acknowledges the inconvenience that these important electrical safety recalls may cause. If you require assistance or have any questions, please contact LGESAU. LGESAU will also work with you to coordinate alternative power sources if needed and work around your availability to conduct site visits.
    3. What happens if the
      diagnostic software
      shutdowns my battery?
      Replacement or Refund where the diagnostic software shuts down your battery
      1. If the diagnostic software shuts down your battery, contact LGESAU by phone on (+61) 1300 677 273 or by email to productau@lgensol.com. LGESAU will replace or provide a full refund for batteries shut down by the diagnostic software and remove those batteries from your property at no cost to you.
  • My battery is NOT subject to any Recall
    1. What should I do?
      Register your contact information to ensure LGESAU can contact you for product support
      1. Even though your product does not require further work, we would like to ask you to click HERE and complete the consumer registration form.
      2. The scope of the products subject to recall has expanded in the past and it is also possible to make an error when reading or entering your serial number. Providing us with your contact details is the best way to ensure that the most current information is available to you.
      3. Please note, unless you gives your consent, any data collected will not be used for sales advertising purposes and will only be used for product support, campaign and recall purposes.
  • Any concerns you may have about the recalls may be reported to:

"We appreciate your understanding and cooperation
as we work to ensure the safety and satisfaction of our
valued customers."

For further information
or assistance, please contact
LG Energy Solution Australia.