LG Energy Solution ESS Battery Divisions LG Energy Solution ESS Battery Divisions

LG Energy Solution Battery
Australia

Urgent
Electrical Safety Recall

LG Energy Storage System (ESS) Home Batteries

home home

Affected Batteries may overheat and catch on fire , which can result in severe property damage, serious injuries or death. Incidents have occurred and caused damage to property and injury.

  • LG ESS Home Batteries are installed as part of a residential energy solar system which allows owners to capture and store energy from solar panels.

  • You should urgently check your home batteries serial number via our Serial Number Checker to know whether your product is affected. If you have previously checked your LG battery, please check it again because the recalls have expanded to include additional models and batteries.

  • See below hyperlinks to the ACCC Recall Notices available on the ACCC Product Safety Australia website.

  • Replacement Recall (PRA 2020/18529)

  • Diagnostic Software Recall (PRA 2022/19550)

  • SolaX Recall (PRA number 2022/19420)

  • Check the entire recall progress status here.

  • ESS Home Batteries

    The affected ESS (subject to recall) Home Batteries may overheat, catch fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property.

  • Is my battery affected?

    1. Enter the serial number of your battery in the Serial Number Checker to see if your battery is affected.

      Check my Serial Number

    2. Or register your information in Consumer Registration for us to contact you.

      Register my Details
  • Urgently

    If you are not sure what to do or need any assistance, contact us urgently for help.

    1. Phone (+61) 1300 677 273
    2. Email productau@lgensol.com
    3. SMS 0438 966 549
  • ESS 홈 배터리

    리콜대상인 ESS 홈 배터리가 과열될 시, 그 여파로 화재가 발생하고 부상이나 사망 및/또는 재산 피해가 발생될 수 있습니다. 사고가 발생하여 재산 피해를 입은 사례가 있었습니다.

  • 당신의 배터리가 손상되었습니까?

    1. 일련번호 검사기에 배터리의 일련번호를 입력하여 해당 배터리로 인한 문제인지 확인하십시오.

      내 일련번호 확인하기

    2. 또는 소비자 등록란에 귀하의 정보를 등록해주시면 당사에서 연락을 드릴것입니다.

      내 세부정보 등록하기
  • 긴급번호

    직접 대응에 확신이 없거나 지원이 필요한 경우 신속하게 연락주시면 지원해드리겠습니다.

    1. 전화 (+61) 1300 677 273
    2. 이메일 productau@lgensol.com
    3. 문자 0438 966 549
  • 受影响的ESS

    （需召回）家用电池可能会出现过热、起火，导致人员伤亡和/或财产损失。目前已有发生过事故并造成财产损失的案例。

  • 我的电池是否受到了影响？

    1. 在序列号检查器中输入您的电池序列号，查看您的电池是否受影响。

      查看我的序列号

    2. 或者在消费者注册中注册您的信息，以便我们与您联系。

      注册我的信息
  • 紧急

    如果您不确定该怎么做或需要任何帮助，请紧急联系我们以获得帮助。

    1. 电话 (+61) 1300 677 273
    2. 电子邮件 productau@lgensol.com
    3. 短信 0438 966 549
  • 受影響的ESS

    （需召回）家用電池可能會出現過熱、起火，導致人員傷亡和/或財產損失。目前已有發生過事故並造成財產損失的案例。

  • 我的電池是否受到了影響？

    1. 在序號檢查器中輸入您的電池序號，查看您的電池是否受影響。

      查看我的序號

    2. 或者在消費者註冊中註冊您的資料，以便我們與您聯絡。

      註冊我的資料
  • 緊急

    如果您不確定該怎麼做或需要任何援助，請緊急聯繫我們以獲得幫助。

    1. 電話 (+61) 1300 677 273
    2. 電子郵件 productau@lgensol.com
    3. 短信 0438 966 549
  • ESS Home Batteries

    Các sản phẩm ESS Home Batteries bị ảnh hưởng (sẽ bị thu hồi) có thể trở nên quá nóng, bắt lửa, dẫn đến gây ra thương tích hoặc tử vong và/hoặc hư hỏng tài sản. Đã có ghi nhận về các sự cố dẫn đến thiệt hại về tài sản.

  • Pin của tôi có bị ảnh hưởng không?

    1. Nhập số sê-ri của pin vào Trình kiểm tra số sê-ri để xem pin của bạn có bị ảnh hưởng hay không.

      Kiểm tra số sê-ri của tôi

    2. hoặc đăng ký thông tin của bạn trong phần Đăng ký người tiêu dùng để chúng tôi có thể liên hệ với bạn.

      Đăng ký thông tin của tôi
  • Gọi ngay

    Nếu bạn không biết phải làm gì hoặc cần bất kỳ sự trợ giúp nào, hãy liên hệ ngay với chúng tôi để được trợ giúp.

    1. SĐT (+61) 1300 677 273
    2. Email productau@lgensol.com
    3. SMS 0438 966 549
  • ESS البطاريات المنزلية

    قد ترتفع درجة حرارة بطارية ESS المنزلية (التالفة)، وتشتعل فيها النيران، مما يتسبب في حدوث حالات الإصابة و/أو الوفاة و/أو تلف الممتلكات، وقد تقع حوادث تؤدي إلى أضرار في الممتلكات.

  • هل بطاريتي متأثرة؟

    1. أدخل الرقم التسلسلي لبطاريتك في أداة التحقق من الرقم التسلسلي لترى ما إذا كانت بطاريتك متأثرة.

      تحقق من رقمي التسلسلي

    2. أو قم بتسجيل معلوماتك كمستهلك حتى نتمكن من التواصل معك.

      سجل بياناتي
  • على الفور

    إذا لم تكن واثقا مما يجب عليك فعله أو كنت بحاجة إلى أي مساعدة، يرجى التواصل معنا فورا لطلب المساعدة.

    1. هاتف (+61) 273-677-1300
    2. بريد إلكتروني productau@lgensol.com
    3. رسائل نصية 549-966-0438
  • باتری های خانگی ESS

    باتری‌های خانگی ESS تحت تأثیر (باتری آسیب دیده) ممکن است داغ شده، آتش گرفته و موجب آسیب یا مرگ و یا صدمه به اموال شما شوند. مواردی اینچنین اتفاق افتاده است و آسیب‌هایی به اموال افراد وارد شده است.

  • آیا باتری من تحت تأثیر قرار گرفته است؟

    1. شماره سریال باتری خود را در بررسی شماره سریال وارد کنید تا ببینید آیا باتری شما تحت تأثیر قرار گرفته است یا خیر

      شماره سریال من را بررسی کنید

    2. یا اطلاعات خود را در ثبت نام مصرف کننده ثبت کنید تا ما با شما تماس بگیریم

      ثبت مشخصات من
  • فورا

    اگر مطمئن نیستید چه کاری باید انجام دهید یا به کمک نیاز دارید، فوراً با ما تماس بگیرید.

    1. تلفن 1300 677 273 (61+)
    2. ایمیل productau@lgensol.com
    3. پیامک 0438 966 549
  • ESS Home Battery

    Las baterías ESS para el hogar afectadas (retiradas del mercado) pueden sobrecalentarse, incendiarse y causar lesiones o la muerte, además de daños materiales. Ha habido incidentes que hay causado daños materiales.

  • ¿Se encuentra afectada mi batería?

    1. Ingrese el número de serie de su batería en el Verificador de número de serie para ver si su batería se encuentra afectada.

      Verificar mi número de serie

    2. o registre sus datos en Registro de Consumidores para que nos pongamos en contacto con usted.

      Registrar mis datos
  • urgencia

    Si no está seguro de qué hacer o precisa asistencia, póngase en contacto con nosotros urgentemente.

    1. Teléfono (+61) 1300 677 273
    2. Email productau@lgensol.com
    3. SMS 0438 966 549
  • باتری های خانگی ESS

    بطری های خانگی ESS تحت تاثیر (باتری آسیب دیده)ممکن است بیش از حد گرم شوند، آتش بگیرند و باعث مجروحیت، مرگ ویا آسیب به اموال شوند. ممکن است حادثه ای رخ داده و خسارت مالی وارد کنند.

  • آیا بطری من تحت تأثیر قرار گرفته است؟

    1. شماره سریال بطری خود را در بررسی شماره سریال وارد کنید تا ببینید آیا بطری شما تحت تأثیر قرار گرفته است یا نه.

      شماره سریال من را چک کنید

    2. یا اطلاعات خود را در ثبت نام مصرف کننده ثبت کنید تا ما با شما تماس بگیریم.

      مشخصات من را ثبت کنید.
  • فوراً

    اگر مطمئن نیستید چه کاری باید انجام دهید یا به کمک نیاز دارید، فوراً برای کمک با ما تماس بگیرید.

    1. تلفن 273 677 1300 (61+)
    2. ایمیل productau@lgensol.com
    3. پیام 549 966 0438
  • ESS Home Battery

    yang bermasalah (yang perlu ditarik kembali) dapat menjadi terlalu panas, terbakar, dan menyebabkan kecelakaan atau kematian dan/atau kerusakan properti. Kecelakaan dapat terjadi yang mengakibatkan kerusakan properti.

  • Apakah baterai saya bermasalah?

    1. Masukan nomor seri baterai ke Pemeriksa Nomor Seri untuk memeriksa apakah baterai bermasalah.

      Periksa Nomor Seri saya

    2. atau daftarkan informasi Anda ke Registrasi Pelanggan agar kami dapat menghubungi Anda.

      Daftarkan Informasi saya
  • urgencia

    Jika Anda membutuhkan bantuan, segera hubungi kami.

    1. Telepon (+61) 1300 677 273
    2. Email productau@lgensol.com
    3. SMS 0438 966 549
  • प्राभावित हुई ESS

    होम बैटरी (दोबारा भी) अधिक गरम हो सकती हैं, आग पकड़ सकती हैं, चोट पहुंचा सकती है, मृत्यु का कारण बन सकती है और/या संपत्ति को भी नुकसान पहुंचा सकती हैं। कई ऐसी घटनाएं घटी हैं और उनसे संपत्ति को नुकसान पहुंचा है|

  • क्या मेरी बैटरी प्रभावित है?

    1. अपनी बैटरी का सीरियल नंबर सीरियल नंबर चेकर में डालें ताकि आप यह जान सकें कि क्या आपकी बैटरी प्रभावित है या नहीं |

      मेरे सीरियल नंबर को चेक करें

    2. या उपभोक्ता रजिस्ट्रेशन में अपनी जानकारी रजिस्टर करें ताकि हम आपसे संपर्क कर सकें |

      मेरी जानकारी को रजिस्टर करें
  • तुरंत

    अगर आप यह नहीं समझ पा रहे हैं कि आपको क्या करना चाहिए या आपको किसी तरह की सहायता की जरूरत है, तो सहायता प्राप्त करने के लिए हमसे तुरंत संपर्क करें |

    1. फ़ोन (+61) 1300 677 273
    2. ईमेल productau@lgensol.com
    3. SMS 0438 966 549
  • L'ESS Home Batteries

    L'ESS (soggette a richiamo) Home Batteries possono surriscaldarsi, incendiarsi e causare lesioni o morte e/o danni a proprietà. Sono avvenuti incidenti che hanno causato danni a proprietà.

  • La mia batteria può essere soggetta?

    1. Inserire il numero di serie della batteria nel Serial Number Checker per controllare se la tua batteria è soggetta.

      Controlla il numero di serie

    2. o registrare le informazioni nel Consumer Registration in modo che possiamo contattarti.

      Registra i miei dati
  • immediatamente

    Se non sei sicuro su cosa fare o hai bisogno di assistenza contattaci immediatamente.

    1. Telefono (+61) 1300 677 273
    2. Email productau@lgensol.com
    3. SMS 0438 966 549
  • Οι οικιακές μπαταρίες ESS

    Οι οικιακές μπαταρίες ESS που έχουν επηρεαστεί (υπό ανάκληση) ενδέχεται να υπερθερμανθούν, να πάρουν φωτιά και να προκαλέσουν τραυματισμό ή θάνατο ή/και υλικές ζημιές. Έχουν σημειωθεί περιστατικά που προκάλεσαν υλικές ζημιές.

  • Έχει επηρεαστεί η μπαταρία μου;

    1. Εισάγετε τον σειριακό αριθμό της μπαταρίας σας στον Έλεγχο Σειριακού Άριθμού για να δείτε αν η μπαταρία σας έχει επηρεαστεί.

      Ελέγξτε τον Σειριακό μου Αριθμό

    2. ή καταχωρίστε τα στοιχεία σας στο Μητρώο Καταναλωτών για να επικοινωνήσουμε μαζί σας.

      Καταχωρίστε τα Στοιχεία μου
  • άμεσα

    Εάν δεν είστε σίγουροι για το τι πρέπει να κάνετε ή χρειάζεστε βοήθεια, επικοινωνήστε μαζί μας άμεσα.

    1. Τηλέφωνο (+61) 1300 677 273
    2. Email productau@lgensol.com
    3. SMS 0438 966 549

Which batteries are affected?

Models with affected batteries include:

ESS Home Battery Models : Affected RESU batteries are LG branded systems.

RESU3.3
  • R4863P3SBMA
RESU3.3 MODEL IMAGE RESU3.3 MODEL IMAGE
RESU6.5
  • R48126P3SBMA
RESU6.5 MODEL IMAGE RESU6.5 MODEL IMAGE
RESU10
  • R48189P3SBMA
RESU10 MODEL IMAGE RESU10 MODEL IMAGE
RESU13
  • EH048252P3S1BMA
RESU13 MODEL IMAGE RESU13 MODEL IMAGE
RESU7HTypeR
  • R11163P3SSEG1
RESU7HTypeR MODEL IMAGE RESU7HTypeR MODEL IMAGE
RESU10HTypeC,R,R Secondary
  • R15563P3SSEG1
  • R15563P3SSEG2
  • R15563P3SDLR1
  • R15563P3SDLT7
RESU10HTypeC,R,R Secondary MODEL IMAGE RESU10HTypeC,R,R Secondary MODEL IMAGE

Battery Modules installed in Non-LG branded systems:

S/A Gen2 1P
  • EM048063P3S2
  • EM048063P3S4
  • EM048063P3S5
S/A Gen2 1P MODEL IMAGE S/A Gen2 1P MODEL IMAGE
S/A Gen2 2P
  • EM048126P3S7
  • EM048126P3S8
S/A Gen2 2P MODEL IMAGE S/A Gen2 2P MODEL IMAGE

Affected S/A Gen2 batteries are installed in non-LG branded systems including:

  • SolaX Power Station, SolaX X-Cabinet and Opal Storage (also included in a related recall by SolaX )
    SolaX X-Cabinet
    SolaX X-Cabinet MODEL IMAGE SolaX X-Cabinet MODEL IMAGE
    SolaX Power Station
    SolaX Power Station MODEL IMAGE SolaX Power Station MODEL IMAGE
    Opal Storage
    Opal Storage MODEL IMAGE Opal Storage MODEL IMAGE
  • Redback SH5000, Red Earth Sunrise and Red Earth Drop Bear, Eguana Evolve, VARTA Pulse Neo
    Redback SH5000
    SolaX X-Cabinet MODEL IMAGE SolaX X-Cabinet MODEL IMAGE
    Red Earth Sunrise
    SolaX Power Station MODEL IMAGE SolaX Power Station MODEL IMAGE
    Red Earth Drop Bear
    Opal Storage MODEL IMAGE Opal Storage MODEL IMAGE
    Eguana Evolve
    Opal Storage MODEL IMAGE Opal Storage MODEL IMAGE
    VARTA Pulse Neo
    Opal Storage MODEL IMAGE Opal Storage MODEL IMAGE

The affected Batteries were supplied nationally to consumers from January 2016 via various residential solar energy storage system retailers, installers and distributors including :

  1. System Brand
    • Eguana
    • Red Earth
    • SolaX
    • VARTA
    • Opal Storage
    • Redback
    • LG and LG Chem
    • and various unbranded off-grid systems
  2. Distributor
    • Baywa
    • Solargain
    • MMEM
    • One Stop Warehouse
    • Rheem
    • Solar juice
    • Krannich Solar
    • Sonepar
    • Supply Partners
    • Tradezone
  3. Supplier
    • Cool or Cosy
    • Tindo Solar
    • Solar Hub
    • Sky Energy
    • Clipsal Solar
    • AGL
    • Energy Austraila
    • Origin Energy
    • Solahart and various solar retailers and installers

What should I do?

You should urgently check your serial number using our Serial Number Checker to confirm whether your battery is affected, or if you need help checking by calling us on (+61) 1300 677 273 or emailing productau@lgensol.com. Instructions on how to find your serial number can be found on our Serial Number Checker page.

If you used to live at a property that has one of these products but no longer live at that property, please get in contact with LGESAU by completing the form here.

Outcomes and remedies

  • My battery is subject to the Replacement Recall
    1. What should I do?
      Register your affected battery with LGESAU
      1. So that LGESAU can remediate your affected battery, you must register your affected battery by going to the Serial Number Checker page and entering the requested details or by contacting us via telephone or email.
      2. If you have registered your details with us before but you would like for us to update our records, have transferred your product to another person, or have an update on your battery's switch off status, please contact LGESAU by calling (+61) 1300 677 273, emailing productau@lgensol.com, sending an SMS to 0438 966 549, or by filling in the form here.
      Switch off your battery
      1. Please see the instructions HERE for information on how to switch off the battery.
      2. If you have an affected battery, immediately switch off your battery storage system and keep it switched off to minimize the risk of fire.
      3. To switch off the battery storage systems safely, you should refer to the instructions for the battery storage system or contact the installer or LGESAU for advice.
      4. LGESAU is offering compensation to affected consumers to offset any increase to your electricity bill or costs incurred for alternate energy supply following switch-off or shut down of affected batteries.
      5. LGESAU acknowledges the inconvenience that these important electrical safety recalls may cause. If you require assistance or have any questions, please contact LGESAU. LGESAU will also work with you to coordinate alternative power sources if needed and work around your availability to conduct site visits.
    2. What happens next?
      Remedies available
      1. LGESAU will replace all affected batteries for free or provide a full refund and remove the battery from your premises.
      2. Affected batteries should be switched off until replacement or removal.
  • My battery is subject to the Diagnostic Software Recall
    1. What is the remedy?
      1. Under the recall, LGESAU is rolling out free diagnostic software, which has been designed by LGES to identify and shut down batteries at risk of overheating.
    2. What should I do?
      Register your affected battery with LGESAU
      1. So that LGESAU can remediate your affected battery, you must register your affected battery by going to the Serial Number Checker page and entering the requested details or by contacting us via telephone or email.
      2. If you have registered your details with us before but you would like for us to update our records, have transferred your product to another person, or have an update on your battery's switch off status, please contact LGESAU by calling (+61) 1300 677 273, emailing productau@lgensol.com, sending an SMS to 0438 966 549, or by filling in the form here.
      Switch off your battery
      1. Please see the instructions HERE for information on how to switch off the battery.
      2. If you have an affected battery, please immediately switch it off until LGESAU informs you whether the battery can be switched back on.
      3. This switch off measure applies to all affected batteries. As a safety measure, even batteries which have has received diagnostic software should be switched off until LGESAU informs the battery owner that the battery can be switched back on pending completion of LGES's investigation of suspected thermal incidents which occurred in batteries which had diagnostic software installed.
      4. Please switch your battery off and contact LGESAU and schedule a technician site visit to receive the diagnostic software. The technician will switch off your battery after the installation of the diagnostic software update and LGESAU will offer you compensation so you are not out of pocket for loss of energy from your battery.
      5. LGESAU is offering compensation to affected consumers to offset any increase to your electricity bill or costs incurred for alternate energy supply following switch-off or shut down of affected batteries.
      6. LGESAU acknowledges the inconvenience that these important electrical safety recalls may cause. If you require assistance or have any questions, please contact LGESAU. LGESAU will also work with you to coordinate alternative power sources if needed and work around your availability to conduct site visits.
    3. What happens if the
      diagnostic software
      shutdowns my battery?
      Replacement or Refund where the diagnostic software shuts down your battery
      1. If the diagnostic software shuts down your battery, contact LGESAU by phone on (+61) 1300 677 273 or by email to productau@lgensol.com. LGESAU will replace or provide a full refund for batteries shut down by the diagnostic software and remove those batteries from your property at no cost to you.
  • My battery is NOT subject to any Recall
    1. What should I do?
      Register your contact information to ensure LGESAU can contact you for product support
      1. Even though your product does not require further work, we would like to ask you to click HERE and complete the consumer registration form.
      2. If you have registered your details with us before but you would like for us to update our records, have transferred your product to another person, please contact LGESAU by calling (+61) 1300 677 273, emailing productau@lgensol.com, sending an SMS to 0438 966 549, or by filling in the form here.
      3. The scope of the products subject to recall has expanded in the past and it is also possible to make an error when reading or entering your serial number. Providing us with your contact details is the best way to ensure that the most current information is available to you.
      4. Please note, unless you gives your consent, any data collected will not be used for sales advertising purposes and will only be used for product support, campaign and recall purposes.
  • Any concerns you may have about the recalls may be reported to:

"We appreciate your understanding and cooperation
as we work to ensure the safety and satisfaction of our
valued customers."

For further information
or assistance, please contact
LG Energy Solution Australia.
If you require
additional assistance,
you can contact:
click here to call Translating and Interpreting
Service 131 450 click here to go link National Relay
Service www.accesshub.gov.au click here to go link National Accreditation Authority
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How to identify the serial number of
your battery
Do NOT attempt to dismantle the battery or cabling
for easier access to the serial number.
Instead, use an alternative option.

Alternative options are:

a. Check your installer provided documentation to see if your installer included your battery serial number.

b. Contacting your installer to check if they recorded your battery serial number in their internal records.

c. Arranging a site visit for your installer or a qualified electrician to check your serial number. Please ask them to first contact LG Energy Solution Australia's product department at productau@lgensol.com or on (+61) 1300 677 273 prior to their visit so we can provide technical guidance and arrange payment for their time.

d. Contacting LG Energy Solution Australia's product department to arrange an inspection and (if applicable) a replacement free of charge.

For further information, please contact LG Energy Solution Australia's product department by phone on (+61) 1300 677 273 or SMS only 0438 966 549 or by email to productau@lgensol.com.

Click HERE to watch a video about how to check the serial number of your "RESU" battery Select a tab based on the model type you want to check.
For RESU3.3, RESU6.5, RESU10 and RESU13

It is not always possible for customers to directly determine the serial number, due to its location
underneath battery cables, but you may attempt before turning to alternatives.
To determine the serial number directly:

  • 1. Look to the Right - Hand side of the battery.
  • 2. You may see the serial number label partially obscured by battery cables and/or conduit.
    You can either photograph and transcribe it manually or, if your smart-phone has QR capture, direct it at the QR code to capture as text.
For RESU7H and RESU10H-TypeC, TypeR and TypeR (Secondary).

There are two methods to check the serial number which appears in two places.

  • 1. Underneath the battery, adjacent to the cable entry. By using a smartphone, you can photograph this label.
    You could try selfie mode.
    Please note that with this method, it may not be possible to capture the QR code, meaning you need to
    transcribe the serial number manually.
  • 2. Behind the access cover at the bottom right of the battery.
    To access:
    1. 2. a) Open the two latches by pressing the child-proof tab with your thumb before unlatching.
    2. 2. b) Remove the access cover by opening slightly (2-10 degrees) and lifting off. Be sure to lift the door off - it is not hinged.
    3. 2. c) You can then see the serial number label on a clear plastic cover. You can either photograph and transcribe it manually or, if your smart-phone has QR capture, direct it at the QR code to capture as text.
    4. 2. d) Reattach the cover by holding in place and re-latching.
Non-LG branded Systems
  • If you have a Redback SH5000, Red Earth Sunrise, Red Earth Drop Bear, Eguana Evolve or VARTA Neo Pulse residential energy storage system:
    1. Please contact LG Energy Solution Australia using the contact details below for help in identifying whether your battery is affected.
  • If you have a SolaX X-Cabinet, SolaX Power Station, or an Opal Storage-branded system:
    1. Please contact SolaX Power by email at service@solaxpower.com or by telephone at (+61) 1300 476 529 for help in identifying whether your battery is affected.
  • SolaX X-Cabinet
    SolaX X-Cabinet MODEL IMAGE SolaX X-Cabinet MODEL IMAGE
  • SolaX Power Station
    SolaX Power Station MODEL IMAGE SolaX Power Station MODEL IMAGE
  • Opal Storage
    Opal Storage MODEL IMAGE Opal Storage MODEL IMAGE
  • Redback SH5000
    Opal Storage MODEL IMAGE Opal Storage MODEL IMAGE
  • Red Earth Sunrise
    Opal Storage MODEL IMAGE Opal Storage MODEL IMAGE
  • Red Earth Drop Bear
    Opal Storage MODEL IMAGE Opal Storage MODEL IMAGE
  • Eguana Evolve
    Opal Storage MODEL IMAGE Opal Storage MODEL IMAGE
  • VARTA Pulse Neo
    Opal Storage MODEL IMAGE Opal Storage MODEL IMAGE
How to identify the Serial Number
Click HERE for text instruction on how to find the serial number of your "RESU" battery
  • Locating Serial Number on LV batteries

  • Locating the serial number on your LG RESU 3.3 6.5 10 or 13 kilowatt battery.

  • To determine the serial number directly. Look to the right hand side of the battery. You may see the serial number label partially obscured by battery cables and or conduit.
    It is not always possible for customers to directly determine the serial number due to its location Underneath battery cables.

  • Do not attempt to dismantle the battery or cabling for easier access to the serial number. Instead, call us on (+61) 1300 677 273.

  • Locating the serial number on an LG HV battery

  • There are two methods to check the serial number. Method one Locate the two safety lock clips on the bottom right hand side of the battery to release the clips. Locate the safety lock pin underneath the clips. Press the safety lock pin upwards to release the clips and pull to open.

  • You can then see the serial number label on a clear plastic cover.

  • Method two Underneath the battery, you will see a secondary serial number label.

  • Locating the serial number on your LG standalone battery.

  • The serial number is located on the white label next to the square white button below the battery LED lights.

  • If you are unsure of the steps or your system does not line up with what we have shown, please contact us on (+61) 1300 677 273.

How to switch off the battery

If you are in any doubt about how to safely interact with your system including to switch-off, please urgently contact LGESAU for assistance via (+61) 1300 677 273, email to productau@lgensol.com, or SMS to 0438 966 549. We can provide instructions over the phone, instructional videos where applicable, and coordinate site visits where needed.

  • LG LV Switch Off

  • Switching off the LV RESU low voltage battery.

  • First step is to shut down the inverter.

  • To do this, turn off the AC isolator.

  • Please note, if the AC isolator is not located next to the inverter then it will be located inside the switch board labelled AC inverter supply

  • Next, turn off the array DC isolator this will be labelled 'PV ARRAY D.C. ISOLATOR'

  • Next turn off the battery DC Isolator. Please note, some installations may not have battery DC isolators.

  • The inverter will be off when nothing is displayed on the inverter screen and all LED's are off.

  • When the inverter is off, the battery will trip after 10 minutes.

  • Please make sure that all four battery LED's are off to confirm the battery has tripped.

  • Please note, if after 15 minutes the inverter and battery are still on, re-energise the inverter and call us on (+61) 1300 677 273.

  • Please turn the inverter back on. To do this, turn the DC isolator on first, followed by the AC isolator.

  • Please note, the inverter may take a few minutes to turn on.

If you are in any doubt about how to safely interact with your system including to switch-off, please urgently contact LGESAU for assistance via (+61) 1300 677 273, email to productau@lgensol.com, or SMS to 0438 966 549. We can provide instructions over the phone, instructional videos where applicable, and coordinate site visits where needed.

  • Switching off the LG RESU high voltage batteries.

  • First step is to shut down the inverter for solar edge inverters. Turn the red toggle switch to the off position. The inverter will start to de-energize, allowing the voltage to drop to a safe level.

  • This may take 2 to 3 minutes while the voltage counts down on the inverter screen to below 50 volts.

  • Note, if the screen turns blank or off. Simply press the green button next to the toggle switch to illuminate.

  • Next, turn off the AC isolator. Please note if the AC isolator is not located next to the inverter, then it will be located inside the switchboard labeled AC inverter supplier.

  • Turn off the DC isolator located on the inverter.

  • The inverter will be off when nothing is displayed on the inverter screen and all LEDs are off.

  • To shut down the battery. Locate the two safety lock clips on the bottom right hand side of the battery to release the clips. Press the safety lock in upwards and pull the clip towards you. Open the battery door and you will find two switches inside the battery.

  • Turn off the main big circuit breaker, followed by the two poles, circuit breaker

  • Close the battery door.

  • Now that the battery is off, it's safe to turn the inverter back on.

  • To turn the inverter back on.

  • Re-energise the DC isolator located on the inverter, the AC isolator and switch the red toggle switch to the on position.

  • If you are unsure of the steps or your system does not line up with what we have shown, please contact us on (+61) 1300 677 273.

If you are in any doubt about how to safely interact with your system including to switch-off, please urgently contact LGESAU for assistance via (+61) 1300 677 273, email to productau@lgensol.com, or SMS to 0438 966 549. We can provide instructions over the phone, instructional videos where applicable, and coordinate site visits where needed.

  • LG SA Switch Off

  • Switching off the LG Stand Alone battery.

  • The majority of these batteries are installed inside a cabinet.

  • There are many different cabinet types. If you are unable to follow this process, to access your battery, please contact us on (+61) 1300 677 273.

  • First step is to shut down the inverter. Turn off the AC isolator.

  • Note, if the AC isolator is not located next to the inverter then it will be located inside the switch board labelled AC inverter supply.

  • Next, turn off the DC Isolator. The inverter will be off when nothing is displayed on the inverter screen and all LED's are off.

  • When the inverter is off. Open the battery cabinet. Locate the battery ‘on off’ button which is a square white button located next to the serial number. Press the button only once, to turn the battery off.

  • Please make sure all battery LEDs are off.

  • Note: if multiple batteries are connected, then you will need to switch off each battery individually.

  • Now that the batteries are off. You can turn the inverter back on.

  • Turn on the DC isolator. Then turn on, the AC isolator.

  • The inverter may take a few minutes to turn on.

Please use the image references
to select a brand.
  1. RESU
  2. Non-LG
    • SolaX X-Cabinet
    • SolaX Power Station
    • Opal Storage
    • Redback SH5000
    • Red Earth Sunrise
    • Red Earth Drop Bear
    • Eguana Evolve
    • VARTA Pulse Neo
  3. Other

    Please contact us directly at (+61) 1300 677 273 or by email to productau@lgensol.com.

Please use the product dimensions
to select a product number.
Dimensions (W x H x D, mm)
  1. RESU 3.3 : 452 x 401 x 120
  2. RESU 6.5 : 452 x 656 x 120
  3. RESU 10 : 452 x 484 x 227
  4. RESU 13 : 452 x 626 x 227
  5. RESU 7H : 744 x 692 x 206
  6. RESU 10H : 744 x 907 x 206
Please use the product dimensions
to select a product number.
if it is hard to check model type, please contact us directly at
(+61) 1300 677 273 or by email to productau@lgensol.com
    • S/A Gen2 1P
    • S/A Gen2 2P
Please use the image reference below
to select a model number.
if you can’t find any QR code in your battery, please see the instructions HERE
LG ESS battery Recall
  • 2024/07/14
    Replacement Recall Progress PRA 2020/18529
    1. Total number of Affected Batteries 7,933 ea
    2. The number of Rectified Affected Batteries 6,298 ea
    3. The number of Unrectified Affected Batteries 1,635 ea
    4. The total number of Affected Batteries whose location LGES is aware of but which remain Unrectified 100 ea
  • 2024/07/14
    Diagnostic Software Recall PRA 2022/19550
    1. Total number of Affected Batteries 10,216 ea
    2. The number of Rectified Affected Batteries 7,548 ea
    3. The number of Unrectified Affected Batteries 2,668 ea
    4. The total number of Affected Batteries whose location LGES is aware of but which remain Unrectified 319 ea
    5. The number of Affected Batteries that were subjected to a Forced Switch Off 86 ea

"We appreciate your understanding and cooperation
as we work to ensure the safety and satisfaction of our
valued customers."

For further information
or assistance, please contact
LG Energy Solution Australia.
If you require
additional assistance,
you can contact:
click here to call Translating and Interpreting
Service 131 450 click here to go link National Relay
Service www.accesshub.gov.au click here to go link National Accreditation Authority
for Translators and Interpreters www.naati.com.au
logo of LG Energy Solution
logo of Accc Recall Notice