Dear Valued Customers, We would like to inform you that the RESU Monitor service will be discontinued as of December 31, 2024. To provide a more enhanced service, we are pleased to introduce our new platform, enblock Manager. We kindly encourage you to explore this updated service. You can download the application using the link below, and all functionalities provided by the RESU Monitor will continue to be available on enblock Manager: Link: https://web.manager.lg-enblock.com/ We deeply appreciate your continued interest and support for our services. Thank you for using the RESU Monitor, and we look forward to serving you even better with enblock Manager. ※ The Home Owner Service will be discontinued and will no longer be provided by enblock Manager. Should you have any questions or need assistance, please do not hesitate to contact us through the following: Service contacts US, CANADA, PUERTO RICO Address 19481 San Jose Ave City of Industry, CA 91748, U.S.A Telephone +1-888-375-8044 E-mail LGESS_CS@lgensol-vt.com Europe (Excluding Italy) Address LG Energy Solution Europe GmbH Otto-Volger-Str. 7c Telephone +49 (0) 6196 5719 660 Italy Address LG Energy Solution Europe GmbH Otto-Volger-Str. 7c Telephone +39 02 8239 7609 Australia Address Unit 12, 35 Dunlop Road, Mulgrave VIC 3170, Australia Telephone +61 1300 178 064 E-mail essserviceau@lgensol.com Global ESS Customer Portal Mobile application (GECP) (Excluding Australia) Web https://gcp.lgensol.com QR code

LG Energy Solution Australia Pty Ltd (formerly LG Chem Australia Pty Ltd) — ESS Home Energy Storage System Batteries PRA number 2022/19550 Published date 3/11/2022 Product description This is a new electrical safety recall (Diagnostic Software Recall), which was recently notified by LG Energy Solution Australia, for Energy Storage System (ESS) Home Batteries installed as part of a residential energy solar system which allows owners to capture and store energy from solar panels. A previous recall notice covering a different pool of ESS Home Batteries subject to recall is accessible here (Replacement Recall): https://www.productsafety.gov.au/recalls/lg-energy-solution-australia-pty-ltd-formerly-lg-chem-australia-pty-ltd-%E2%80%94-ess-home-energy-storage-system-batteries Each ESS Home Battery is marked with a unique serial number, which can be used to identify batteries affected by the Diagnostic Software Recall. Affected models include: • RESU3.3 • RESU6.5 • RESU10 • RESU13 • RESU7H Type-R • RESU10H Type-C • RESU10H Type-R • RESU10H Type-R (Secondary) • EM048063P3S2 (Standalone Gen2 1P) • EM048063P3S4 (Standalone Gen2 1P) • EM048063P3S5 (Standalone Gen2 1P) • EM048126P3S7 (Standalone Gen2 2P) • EM048126P3S8 (Standalone Gen2 2P) The affected ESS Home Batteries are equipped with cells from all production lots manufactured between • 21 Jan 2016 to 28 Mar 2017; and • 14 Sept 2018 to 30 Jun 2019. ESS Home Batteries manufactured between 29 Mar 2017 and 13 Sept 2018 are being recalled under the Replacement Recall. Affected RESU batteries are LG branded systems. Affected S/A Gen2 batteries are installed in non-LG branded systems including SolaX Power Station, SolaX X-Cabinet, Opal Storage, Redback SH5000, Red Earth Sunrise, Red Earth Drop Bear, Eguana Evolve and VARTA Pulse Neo Identifying features Units affected by either the Replacement or Diagnostic Software Recall can be identified using their serial numbers at https://www.lgessbattery.com/au/home-battery/checkSN.lg. Visit https://www.lgessbattery.com/au for information on how to identify your battery's serial number. What are the defects? ESS Batteries may internally short-circuit which can cause the unit to overheat and catch on fire. What are the hazards? If a battery overheats, it may catch on fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property. What should consumers do? 1. Visit https://www.lgessbattery.com/au and follow the instructions to find out if your battery is affected by the recall. If you need help, immediately contact LG Energy Solution Australia (LGESAU) by phone on 1300 677 273 or by email to productau@lgensol.com. 2. LGESAU will be installing diagnostic software in affected batteries that is intended to identify and shut down batteries at risk of overheating. LGESAU will send further information to affected consumers who receive the diagnostic software. LGESAU will replace all batteries shut down by the software for free. 3. LGESAU will arrange for remote software updates to affected batteries that are online (where possible), between October 2022 and Quarter 2 of 2023. LGESAU will organise site visits for batteries that cannot be accessed remotely (which are planned to commence in stages from April 2023) so that the software can be installed by a technician at no charge. 4. If your battery switches off, please contact LGESAU for further instructions and do not attempt to turn the battery back on. Supplier LG Energy Solution Australia Pty Ltd (formerly LG Chem Australia Pty Ltd) Traders who sold this product • AGL Energy • Baywa • Cool or Cosy • CSR • Eguana Technologies • Energy Australia • Krannich Solar • MMEM • One Stop Warehouse • Rheem • Red Earth Energy Storage • Solar Juice • Solargain • SolarHub • SolaX • Sonepar (as Solar Plus Solutions) • Supply Partners • Various residential solar energy storage system retailers Where the product was sold Nationally Internationally

Statement: Electrical safety recall September 2022 LG Energy Solution Australia has been undertaking a safety recall of certain residential energy storage system batteries with cells manufactured between 29 March 2017 and 13 September 2018. The affected batteries may overheat and catch fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property. The recall was announced on the ACCC's Product Safety website on 25 February 2021 and later LG Energy Solution Australia expanded the recall in August 2021 to include additional models. A recall notice is available on the Product Safety Australia website here. Affected battery models include the RESU batteries which are LG branded systems and "S/A" (stand-alone) batteries which were used as battery components in other brands of residential energy storage products. Visit our recall webpage here for further information about: • affected batteries and brands • how to check if your battery is recalled • how to seek replacements and refunds • interim safety measures which consumers should take immediately, and related compensation For more information, please contact LG Energy Solution Australia by e-mail to productau@lgensol.com or by phone on 1300 677 273.

1) LAN & WiFi Quick Installation Guide WiFi_LAN&WiFi_Quick_Installation_Guide_LGES-5048 2) LG RESU HOME Monitor App User Manual LG_RESU_HOME_App_User_Manual 3) LG RESU HOME Monitor registration via Laptop Will be uploaded Soon

LG Chem Unveils New Full Home Backup Solution in Cooperation with SolarEdge -LG Chem's RESU10H Combined with SolarEdge's Energy Hub Inverter and Backup Interface Provides More Backup Options for Homes -This New Compatibility Offers Flexible Home Back Up with Optimized Energy Loads and Effortless Installation. SEOUL, South Korea, July 21, 2020 /PRNewswire/ -- LG Chem, South Korea's leading manufacturer of advanced lithium-ion batteries, has once again joined forces with SolarEdge Technologies, Inc. (SolarEdge), a global leader in smart energy, to bring compatibility with the LG RESU10H (400V, 9.8kWh) home battery. By incorporating SolarEdge's single phase Energy Hub Inverter and backup interface, homeowners can now choose how they power their home with a reliable and cost-effective solution. Available in North America from July, LG Chem's new full home backup solution will deliver backup power with a highly efficient DC-coupled design that supplies power during grid interruptions or power outages. This new offering features flexible home energy loads, which allows users to manage their energy throughout the home or opt for even higher efficiency and choose pre-selected loads for backing up. The Energy Hub Inverter and RESU pairing with a generator can reach up to 28kW of power and 60kWh of storage. This cutting-edge solution is scalable while maintaining efficiency, to support any size household. For families that may grow or increase their energy use in the future, like with an electric vehicle, additional RESU10H batteries can even be added at a later time. What's more, when connected to six batteries and an EV charger, the new solution can provide more than enough power to the user's vehicle directly from the solution's advanced solar system. SolarEdge's Energy Hub Inverter rating requires fewer components in the system design which increases the aesthetics but reduces the complexity of the installation. The Energy Hub Inverter also provides homeowners the ability to monitor both solar production and energy storage through an all-encompassing app, called mySolarEdge. The new Energy Hub Inverter and RESU solution offers a cost-effective and easy-to-use residential storage solution that will enable more families access to reliable, renewable energy. Boasting a sleek and compact design, this 9.8kWh LG RESU10H battery uses LG Chem's advanced lithium-ion battery technology to boost efficiency while maintaining high energy density. The compact design of the RESU10H allows simple and flexible installation both inside and outside the home. When coupled with SolarEdge's easy-to-install Energy Hub Inverter homeowners can optimize their battery energy with a 90.8% combined system efficiency and 200% DC oversizing. "LG Chem continues to break new ground in the home battery market, and we are delighted to bring SolarEdge's industry-leading technologies with our RESU10H battery. We are eager to support the North American market with our friends at SolarEdge," said Jeongjin Hong, Vice President of LG Chem Home Battery business. "By building on our industry experience and already expansive expertise, we're able to provide our customers with more options on how they can control and managed their energy needs in order to be prepared for the unexpected." About LG Chem LG Chem is one of the world's largest lithium-ion battery manufacturers with a market-leading position in advanced batteries for grid-scale, residential storage and automotive applications. Our advanced lithium ion battery technology is the product of 26 years of experience in the development and production of mobile batteries and large format batteries for automotive and energy storage systems (ESS). LG Chem's commitment to technology leadership coupled with efficient and high-quality manufacturing processes produces batteries that exhibit the highest levels of safety, performance and reliability. For more information about LG Chem's ESS Battery, please visit www.lgessbattery.com. About RESU Home Battery RESU stands for Residential Energy Storage Units. And ­­­­is the home battery solution of LG Chem. LG Chem's RESU series is acclaimed for its cutting-edge innovation and technology, compact size, and easy installation. A total of five different models are available to meet customers varying needs with respect to voltage and capacity. About SolarEdge SolarEdge is a global leader in smart energy technology. By leveraging world-class engineering capabilities and with a relentless focus on innovation, SolarEdge creates smart energy solutions that power our lives and drive future progress. SolarEdge developed an intelligent inverter solution that changed the way power is harvested and managed in photovoltaic (PV) systems. The SolarEdge DC optimized inverter seeks to maximize power generation while lowering the cost of energy produced by the PV system. Continuing to advance smart energy, SolarEdge addresses a broad range of energy market segments through its PV, storage, EV charging, batteries, UPS, electric vehicle powertrains, and grid services solutions. SolarEdge is online at solaredge.com