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LG Energy Solution's New Residential Storage System

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Why LG for Home Battery

  • Reliable Quality Brand

    Already known for making quality, dependable products and appliances, LG is a house hold name that you can trust.
  • Battery Cell Manufacturer

    Unlike most home battery makers, LG Energy Solution is a global battery cell manufacturer, manufacturing the battery cells that go in the home battery.
  • Financially Strong

    LG Energy Solution is a profitable company, expected to reach USD 27B revenue in 2024. Only well established, financially stable companies are capable of fully supporting 10 year product warranties.
  • Ability to Support

    Global cell manufacturing already in place, with company total capacities expected to reach 160GWh in 2022. Increased production lines are fully operational.

  • Capacity to Fit Your Needs

    Whole home backup with world's largest capacity,
    16kWh / 32kWh (in parallel)

    Optimal Capacity (9.6kWh) for Daily Use

  • Quicker & Easier Handling

    The modular design enables easier transportation, handling, and installation

  • Remote Battery Monitoring

    Real time battery status monitoring and early diagnosis with Home Battery Monitor

  • On-the-Spot Maintenance

    The detachable Control Unit can be replaced on site, saving maintenance time and cost

LG Energy Solution's diversified line-up makes sure we have the product for you.

#TR1300

LG Energy Solution’s new TR1300 operational at worlds’ largetst utility-scale battery energy storage project

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#Real Strength_Wildfire

Your wonderful life must go on. LG will always be there to back you up

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#RESU Prime

LG Energy Solution proudly presents our new Home Battery - RESU Prime

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#Real Strength_Lifestyle

Your wonderful life must go on. LG will always be there to back you up

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Home Battery

ELECTRICAL SAFETY RECALL

ELECTRICAL SAFETY RECALL Updated: November 22, 2023 What is the issue? LG Energy Solution Australia is undertaking a safety recall for certain residential energy storage system batteries (ESS Home Batteries) equipped with cells manufactured between 29 March 2017 and 13 September 2018 (Replacement Recall). LG Energy Solution Australia first announced the safety recall on 24 February 2021 and later expanded the recall in August 2021 to include additional models. A recall notice is available on the Product Safety Australia website [here] Update (October 2023) - Additional batteries subject to recall: In November 2022 a new safety recall (Diagnostic Software Recall) was notified to the Australian Competition and Consumer Commission by LG Energy Solution Australia which covers ESS Home Batteries equipped with cells manufactured between 21 January 2016 to 28 March 2017, or between 14 September 2018 to 30 June 2019 (PRA2022/19550). If you have not already had your unit replaced or refunded as part of the Replacement Recall, you should check your product again to see if your unit is subject to the Diagnostic Software Recall. A recall notice is available on the Product Safety Australia website [here] Update (November 2023) - Additional advice from the ACCC dated 22 November 2023: The Assistant Treasurer has issued a Safety Warning Notice that contains information about the risks involved with ESS Home Batteries affected by Replacement Recall and Diagnostic Software Recall and advises consumers to immediately shut down affected ESS Home Batteries until remedied. Safety Warning Notice is available on the Product Safety Australia website [here] The affected ESS Home Batteries may overheat and catch fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property. Click here to watch a video about how to check the serial number of your "RESU" battery To check whether your battery is affected by either the Replacement or Diagnostic Software Recall, please enter your battery's serial number in the serial number check page What products are affected? ESS Home Batteries are marked with a unique serial number, which can be used to identify affected batteries. Models with affected batteries include: • RESU3.3 • RESU6.5 • RESU10 • RESU13 • RESU7H Type R • RESU10H Type C • RESU10H Type R • RESU10H Type R Secondary • S/A Gen2 1P (EM048063P3S2, EM048063P3S4, EM048063P3S5) • S/A Gen2 2P (EM048126P3S7, EM048126P3S8) The affected ESS Home Batteries were supplied nationally to consumers from 15 May 2017 via various residential solar energy storage system retailers, installers and distributors including: • AGL Energy • Baywa • Cool or Cosy • CSR • Eguana Technologies • Energy Australia • Krannich Solar • MMEM • One Stop Warehouse • Rheem • Red Earth Energy Storage • Solar Juice • Solargain • SolarHub • SolaX • Sonepar (as Solar Plus Solutions) • Supply Partners • VARTA • Various residential solar energy storage system retailers Affected RESU batteries are LG branded systems. Affected S/A Gen2 batteries are installed in non-LG branded systems including: • SolaX Power Station, SolaX X-Cabinet and Opal Storage (also included in a related recall by SolaX here) • Redback SH5000 • Red Earth Sunrise and Red Earth Drop Bear • Eguana Evolve • VARTA Pulse Neo How do I know if I have an affected product? You will need to first identify the serial number of your ESS Home Battery. If you have a RESU battery (LG branded system): • Please use the guidance at the bottom of this page to identify your battery's serial number. If you need help, please immediately contact LG Energy Solution Australia using the contact details below. • To check whether your battery is affected, please enter your battery's serial number in the serial number check page here If you have a Redback SH5000, Red Earth Sunrise, Red Earth Drop Bear, Evolve or Pulse Neo residential energy storage system: • Please contact LG Energy Solution Australia using the contact details below for help in identifying whether your battery is affected. If you happen to have the internal LG-branded battery serial number already available, you can also check whether your battery is affected by entering your battery's serial number in the serial number check page here If you have a SolaX X-Cabinet, SolaX Power Station, or an Opal Storage-branded system: • Please contact SolaX Power by email at service@solaxpower.com or by telephone at 1300 476 529 for help in identifying whether your battery is affected. If you happen to have the internal LG-branded battery serial number already available, you can also check whether your battery is affected by entering your battery's serial number in the serial number check page here I checked my serial number and my battery is subject to the Replacement Recall *What should I do? • If your battery is affected, you should immediately switch off your battery storage system and keep it switched off to minimise the risk of fire. • To switch off the battery storage systems safely, you should refer to the instructions for the battery storage system or contact the installer or LGESAU for advice *What happens next? • LG Energy Solution Australia will replace affected ESS Home Batteries. This replacement will be free of charge (including technician time). LG Energy Solution Australia can advise whether a replacement battery is currently available in stock (or when one will be available). • If you do not wish to wait for a replacement, LG Energy Solution Australia will provide you a full refund of your battery and remove the battery from your premises. • LG Energy Solution Australia is offering compensation to consumers to offset any increases to electricity bills following switch-off of affected batteries. I checked my serial number and my battery is subject to the Diagnostic Software Recall LG Energy Solution Australia is rolling out diagnostic software in affected batteries that is intended to identify and shut down batteries at risk of overheating. LG Energy Solution Australia will send further information to affected consumers who receive the diagnostic software. LG Energy Solution Australia will replace all batteries shut down by the software for free. LG Energy Solution Australia will arrange for remote software updates to affected batteries that are online (where possible). The timing of remote installation of the software will vary, and also depends on the brand of inverter you have. LG Energy Solution Australia will organise site visits for batteries that cannot be accessed remotely so that the software can be installed by a technician at no charge. *What should I do? • If you have an affected battery and you are yet to receive diagnostic software either remotely or from a technician site visit, please switch the battery off and contact LGESAU to schedule a technician site visit to install the diagnostic software. To minimise the risk of fire, please keep the battery switched off until the diagnostic software is installed. If you are unsure how to switch your battery off, please contact LGESAU for assistance. • If your affected battery is a RESU7H or RESU10H model, and you are unsure if your battery has received the software remotely, you should switch off your battery and contact LGESAU to confirm whether diagnostic software has already been installed remotely. • Once your battery has received diagnostic software, you may switch it back on. If you are unsure how to switch your battery back on, please contact us for assistance. *What happens next? • If the diagnostic software shuts down your battery, contact us by phone on 1300 677 273 or by email to productau@lgensol.com. We will replace or provide a full refund for batteries shut down by diagnostic software and remove those batteries. • We will also provide financial compensation to consumers to offset any increase to electricity bills due to switched off or shutdown batteries. Further information will be provided via email or mail correspondence to affected customers. CONTACT US If you have any questions, please contact LG Energy Solution Australia by e-mail to productau@lgensol.com or by phone: From Australia 1300 677 273 From New Zealand mobile (+61) 1300 677 273. From New Zealand land phone 0061 1300 677 273 About LG Energy Solution LG Energy Solution is a global leader delivering advanced lithium-ion batteries for Electric Vehicles (EV), Mobility & IT applications, and Energy Storage Systems (ESS). With 30 years of experience in advanced battery technology, it continues to grow rapidly towards the realization of sustainable life. With over 23,000 employees working within its robust global network that spans the US, Europe, Asia, and Australia, LG Energy Solution is more committed than ever to developing innovative technologies that will bring the future energy a step closer. For more information, please visit https://www.lgensol.com. How to identify the serial number of your RESU battery: For RESU 7H and RESU10H (Type C, Type R and Type R (Secondary)). There are two methods to check the serial number which appears in two places. 1. Underneath the battery, adjacent to the cable entry. By using a smartphone, you can photograph this label. You could try selfie mode. Please note that with this method, it may not be possible to capture the QR code, meaning you need to transcribe the serial number manually. 2. Behind the access cover at the bottom right of the battery. To access: (i) Open the two latches by pressing the child-proof tab with your thumb before unlatching. (ii) Remove the access cover by opening slightly (2-10 degrees) and lifting off. Be sure to lift the door off - it is not hinged. (iii) You can then see the serial number label on a clear plastic cover. You can either photograph and transcribe it manually or, if your smart-phone has QR capture, direct it at the QR code to capture as text. (iv) Reattach the cover by holding in place and re-latching. For RESU3.3, RESU6.5, RESU13 and RESU10 It is not always possible for customers to directly determine the serial number, due to its location underneath battery cables, but you may attempt before turning to alternatives. To determine the serial number directly: i. Look to the Right-Hand side of the battery. ii. You may see the serial number label partially obscured by battery cables and/or conduit. You can either photograph and transcribe it manually or, if your smart-phone has QR capture, direct it at the QR code to capture as text. Do NOT attempt to dismantle the battery or cabling for easier access to the serial number. Instead, use an alternative option. Alternative options are: 1. Check your installer-provided documentation to see if your installer included your battery serial number. 2. Contacting your installer to check if they recorded your battery serial number in their internal records. 3. Arranging a site visit for your installer or a qualified electrician to check your serial number. Please ask them to first contact LG Energy Solution Australia's product department at productau@lgensol.com or on 1300 677 273 prior to their visit so we can provide technical guidance and arrange payment for their time. 4. Contacting LG Energy Solution Australia's product department to arrange an inspection and (if applicable) a replacement free of charge. For further information, please contact LG Energy Solution Australia's product department by phone on 1300 677 273 or email at productau@lgensol.com.
Home Battery

LG Energy Solution Australia Pty Ltd (formerly LG Chem Australia Pty Ltd) — ESS Home Energy Storage System Batteries

LG Energy Solution Australia Pty Ltd (formerly LG Chem Australia Pty Ltd) — ESS Home Energy Storage System Batteries PRA number 2022/19550 Published date 3/11/2022 Product description This is a new electrical safety recall (Diagnostic Software Recall), which was recently notified by LG Energy Solution Australia, for Energy Storage System (ESS) Home Batteries installed as part of a residential energy solar system which allows owners to capture and store energy from solar panels. A previous recall notice covering a different pool of ESS Home Batteries subject to recall is accessible here (Replacement Recall): https://www.productsafety.gov.au/recalls/lg-energy-solution-australia-pty-ltd-formerly-lg-chem-australia-pty-ltd-%E2%80%94-ess-home-energy-storage-system-batteries Each ESS Home Battery is marked with a unique serial number, which can be used to identify batteries affected by the Diagnostic Software Recall. Affected models include: • RESU3.3 • RESU6.5 • RESU10 • RESU13 • RESU7H Type-R • RESU10H Type-C • RESU10H Type-R • RESU10H Type-R (Secondary) • EM048063P3S2 (Standalone Gen2 1P) • EM048063P3S4 (Standalone Gen2 1P) • EM048063P3S5 (Standalone Gen2 1P) • EM048126P3S7 (Standalone Gen2 2P) • EM048126P3S8 (Standalone Gen2 2P) The affected ESS Home Batteries are equipped with cells from all production lots manufactured between • 21 Jan 2016 to 28 Mar 2017; and • 14 Sept 2018 to 30 Jun 2019. ESS Home Batteries manufactured between 29 Mar 2017 and 13 Sept 2018 are being recalled under the Replacement Recall. Affected RESU batteries are LG branded systems. Affected S/A Gen2 batteries are installed in non-LG branded systems including SolaX Power Station, SolaX X-Cabinet, Opal Storage, Redback SH5000, Red Earth Sunrise, Red Earth Drop Bear, Eguana Evolve and VARTA Pulse Neo Identifying features Units affected by either the Replacement or Diagnostic Software Recall can be identified using their serial numbers at https://www.lgessbattery.com/au/home-battery/checkSN.lg. Visit https://www.lgessbattery.com/au for information on how to identify your battery's serial number. What are the defects? ESS Batteries may internally short-circuit which can cause the unit to overheat and catch on fire. What are the hazards? If a battery overheats, it may catch on fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property. What should consumers do? 1. Visit https://www.lgessbattery.com/au and follow the instructions to find out if your battery is affected by the recall. If you need help, immediately contact LG Energy Solution Australia (LGESAU) by phone on 1300 677 273 or by email to productau@lgensol.com. 2. LGESAU will be installing diagnostic software in affected batteries that is intended to identify and shut down batteries at risk of overheating. LGESAU will send further information to affected consumers who receive the diagnostic software. LGESAU will replace all batteries shut down by the software for free. 3. LGESAU will arrange for remote software updates to affected batteries that are online (where possible), between October 2022 and Quarter 2 of 2023. LGESAU will organise site visits for batteries that cannot be accessed remotely (which are planned to commence in stages from April 2023) so that the software can be installed by a technician at no charge. 4. If your battery switches off, please contact LGESAU for further instructions and do not attempt to turn the battery back on. Supplier LG Energy Solution Australia Pty Ltd (formerly LG Chem Australia Pty Ltd) Traders who sold this product • AGL Energy • Baywa • Cool or Cosy • CSR • Eguana Technologies • Energy Australia • Krannich Solar • MMEM • One Stop Warehouse • Rheem • Red Earth Energy Storage • Solar Juice • Solargain • SolarHub • SolaX • Sonepar (as Solar Plus Solutions) • Supply Partners • Various residential solar energy storage system retailers Where the product was sold Nationally Internationally
Home Battery

LG Chem Unveils New Full Home Backup Solution in Cooperation with SolarEdge

LG Chem Unveils New Full Home Backup Solution in Cooperation with SolarEdge -LG Chem's RESU10H Combined with SolarEdge's Energy Hub Inverter and Backup Interface Provides More Backup Options for Homes -This New Compatibility Offers Flexible Home Back Up with Optimized Energy Loads and Effortless Installation. SEOUL, South Korea, July 21, 2020 /PRNewswire/ -- LG Chem, South Korea's leading manufacturer of advanced lithium-ion batteries, has once again joined forces with SolarEdge Technologies, Inc. (SolarEdge), a global leader in smart energy, to bring compatibility with the LG RESU10H (400V, 9.8kWh) home battery. By incorporating SolarEdge's single phase Energy Hub Inverter and backup interface, homeowners can now choose how they power their home with a reliable and cost-effective solution. Available in North America from July, LG Chem's new full home backup solution will deliver backup power with a highly efficient DC-coupled design that supplies power during grid interruptions or power outages. This new offering features flexible home energy loads, which allows users to manage their energy throughout the home or opt for even higher efficiency and choose pre-selected loads for backing up. The Energy Hub Inverter and RESU pairing with a generator can reach up to 28kW of power and 60kWh of storage. This cutting-edge solution is scalable while maintaining efficiency, to support any size household. For families that may grow or increase their energy use in the future, like with an electric vehicle, additional RESU10H batteries can even be added at a later time. What's more, when connected to six batteries and an EV charger, the new solution can provide more than enough power to the user's vehicle directly from the solution's advanced solar system. SolarEdge's Energy Hub Inverter rating requires fewer components in the system design which increases the aesthetics but reduces the complexity of the installation. The Energy Hub Inverter also provides homeowners the ability to monitor both solar production and energy storage through an all-encompassing app, called mySolarEdge. The new Energy Hub Inverter and RESU solution offers a cost-effective and easy-to-use residential storage solution that will enable more families access to reliable, renewable energy. Boasting a sleek and compact design, this 9.8kWh LG RESU10H battery uses LG Chem's advanced lithium-ion battery technology to boost efficiency while maintaining high energy density. The compact design of the RESU10H allows simple and flexible installation both inside and outside the home. When coupled with SolarEdge's easy-to-install Energy Hub Inverter homeowners can optimize their battery energy with a 90.8% combined system efficiency and 200% DC oversizing. "LG Chem continues to break new ground in the home battery market, and we are delighted to bring SolarEdge's industry-leading technologies with our RESU10H battery. We are eager to support the North American market with our friends at SolarEdge," said Jeongjin Hong, Vice President of LG Chem Home Battery business. "By building on our industry experience and already expansive expertise, we're able to provide our customers with more options on how they can control and managed their energy needs in order to be prepared for the unexpected." About LG Chem LG Chem is one of the world's largest lithium-ion battery manufacturers with a market-leading position in advanced batteries for grid-scale, residential storage and automotive applications. Our advanced lithium ion battery technology is the product of 26 years of experience in the development and production of mobile batteries and large format batteries for automotive and energy storage systems (ESS). LG Chem's commitment to technology leadership coupled with efficient and high-quality manufacturing processes produces batteries that exhibit the highest levels of safety, performance and reliability. For more information about LG Chem's ESS Battery, please visit www.lgessbattery.com. About RESU Home Battery RESU stands for Residential Energy Storage Units. And ­­­­is the home battery solution of LG Chem. LG Chem's RESU series is acclaimed for its cutting-edge innovation and technology, compact size, and easy installation. A total of five different models are available to meet customers varying needs with respect to voltage and capacity. About SolarEdge SolarEdge is a global leader in smart energy technology. By leveraging world-class engineering capabilities and with a relentless focus on innovation, SolarEdge creates smart energy solutions that power our lives and drive future progress. SolarEdge developed an intelligent inverter solution that changed the way power is harvested and managed in photovoltaic (PV) systems. The SolarEdge DC optimized inverter seeks to maximize power generation while lowering the cost of energy produced by the PV system. Continuing to advance smart energy, SolarEdge addresses a broad range of energy market segments through its PV, storage, EV charging, batteries, UPS, electric vehicle powertrains, and grid services solutions. SolarEdge is online at solaredge.com