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Why LG for Home Battery

  • Reliable Quality Brand

    Already known for making quality, dependable products and appliances, LG is a house hold name that you can trust.
  • Battery Cell Manufacturer

    Unlike most home battery makers, LG Energy Solution is a global battery cell manufacturer, manufacturing the battery cells that go in the home battery.
  • Financially Strong

    LG Energy Solution is a profitable company, expected to reach USD 27B revenue in 2024. Only well established, financially stable companies are capable of fully supporting 10 year product warranties.
  • Ability to Support

    Global cell manufacturing already in place, with company total capacities expected to reach 160GWh in 2022. Increased production lines are fully operational.

  • Capacity to Fit Your Needs

    Whole home backup with world's largest capacity,
    16kWh / 32kWh (in parallel)

    Optimal Capacity (9.6kWh) for Daily Use

  • Quicker & Easier Handling

    The modular design enables easier transportation, handling, and installation

  • Remote Battery Monitoring

    Real time battery status monitoring and early diagnosis with RESU Monitor

  • On-the-Spot Maintenance

    The detachable Control Unit can be replaced on site, saving maintenance time and cost

#TR1300

LG Energy Solution’s new TR1300 operational at worlds’ largetst utility-scale battery energy storage project

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#Real Strength_Wildfire

Your wonderful life must go on. LG will always be there to back you up

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#RESU Prime

LG Energy Solution proudly presents our new Home Battery - RESU Prime

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#Real Strength_Lifestyle

Your wonderful life must go on. LG will always be there to back you up

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Home Battery

Frequently Asked Questions Regarding LG Energy Solution's Battery Recall and Replacement Program

Frequently Asked Questions Regarding LG Energy Solution's Battery Recall and Replacement Program Q1: Why is LG Energy Solution replacing my battery? A: In cooperation with the global product safety authorities responsible for product recalls, LG Energy Solution (LG ES) recently announced a voluntary recall and free replacement program for certain residential energy storage system batteries. The recalled home batteries can overheat, posing a risk of fire and emission of harmful smoke. LG ES is undertaking this voluntary action as part of its commitment to product safety and to providing the highest quality and service to its customers. Q2: Should customers turn off the batteries? What should customers do until the batteries are replaced? A: No action is required by customers whose batteries are connected online, because LG ES has remotely deployed modifications to impacted batteries to reduce the risk of overheating. Customers whose batteries are offline should call LG ES or their distributor/installer for further instructions. Out of an abundance of caution, if a customer plans to leave home for an extended period of time, such as a vacation, LG ES recommends turning off the system to avoid leaving the home battery in a fully charged condition. Q3: Will LG ES replace affected units with new batteries? A: Yes, LG ES will replace the affected batteries with newly manufactured batteries that incorporate state-of-the-art safety features that were designed to prevent overheating that might lead to fires and/or emission of harmful smoke. Q4: Please explain the replacement process. A: The program will begin in October 2021. LG ES will contact the original installers for the batteries to arrange for that installer to perform the replacement service work. If for any reason the original installer is not able to perform the work, LG ES will make alternative arrangements. LG ES has already started contacting the owners of the batteries with instructions, but battery owners, installers and distributors who would like additional information should call LG ES' recall help line listed at the end of the FAQ. LG ES will work to arrange a replacement schedule that is convenient for you. However, please understand that despite the company's best efforts, there may be some delays, due to factors that are outside our control, such as the severe global shortage of semiconductors and other components of residential energy storage systems. As stated above, if you own an "offline" battery, please contact LG ES as soon as possible to provide the company with your specific location and battery information to start the process as soon as possible. Q5: Will LG ES extend the existing Warranty period for the product as part of its replacement program? A: Yes, all replaced remotely modified batteries will come with a new ten (10) year warranty period, starting from the date of installation. Call your distributor/installer for further details. 1. Phone number : +49 (0)6196 5719 699 2. Email address : service@lgresu.eu 3. Website : https://www.lgessbattery.com/eu 1. Phone number : +1-888-737-8104 2. Email address : RESUservice@lgensol.com 3. Website : www.lgessbattery.com/us 1. Phone number : - From Australia - 1300-677273 - From New Zealand - Land 0061 1300 677 273 - From New Zealand - Mobile (+61) 1300 677 273 2. Email address : productau@lgensol.com 3. Website : www.lgessbattery.com/au
Home Battery

Battery Recall

BATTERY RECALL 23 June 2021 Please note this notice is directed only to customers in Australia. We advise customers to carefully read the information and recall notice below. Dear Valued Customer: Thank you for choosing LG Energy Solution's batteries. LG Energy Solution has received isolated reports from the field about overheating incidents linked to a small subset of home energy storage system battery installations. As a precautionary measure, LG Energy Solution recently announced a recall and free replacement program for certain residential energy storage system batteries (ESS Home Batteries). LG Energy Solution Australia is voluntarily recalling a limited number of residential battery products and is working with the Australian Competition & Consumer Commission (ACCC) regarding the recall. Products included within this recall are certain ESS Home Batteries manufactured between April 2017 and September 2018. Please note that this is an expansion of an existing recall which was the subject of an earlier announcement dated 24 February 2021. That recall was referenced in a recall notice on the ACCC's productsafety.gov.au/recalls webpage which is accessible here. LG Energy Solution has determined that there may also have been issues in the early production processes. As a result, some batteries containing cells manufactured during a specific period may overheat and catch fire when they are exposed to harsh external environments. To determine whether your product, or the product installed by you (if you are an installer), is covered by the free replacement program, you should check your Home Battery's serial number using the guidance below and enter it into the serial number checking function below to see if your product is affected. If your serial number is part of the recall, please contact LG Energy Solution Australia using the contact details below to arrange an inspection and (if applicable) a replacement of an affected ESS Home Battery free of charge. LG Energy Solution will also implement a remote software modification for certain online RESU10H Type-R and RESU7H Type-R units. This remote modification (which will lower the maximum state of charge (SOC) to 75% pending replacement) is designed to reduce the potential hazards of overheating and fire until the replacement occurs. Compatible ESS units must have internet connectivity to complete the software modification. No action is needed on your part; once the modification is complete, the enhanced safety function will come into effect immediately. Further information about the battery replacement program is also provided below. If you have any questions, please contact LG Energy Solution Australia by e-mail to productau@lgensol.com or by phone From Australia 1300 677273 From New Zealand mobile (+61) 1300 677 273. From New Zealand land phone 0061 1300 677 273 About LG Energy Solution LG Energy Solution is a global leader delivering advanced lithium-ion batteries for Electric Vehicles (EV), Mobility & IT applications, and Energy Storage Systems (ESS). With 30 years of experience in advanced battery technology, it continues to grow rapidly towards the realization of sustainable life. With over 23,000 employees working within its robust global network that spans the US, Europe, Asia, and Australia, LG Energy Solution is more committed than ever to developing innovative technologies that will bring the future energy a step closer. For more information, please visit https://www.lgensol.com. ___________________________________________________________________ ELECTRICAL SAFETY RECALL ESS Home Energy Storage System Batteries: MODELS: RESU7H Type-R, RESU10, RESU10H Type-C, RESU10H Type-R, RESU10H Type-R (Secondary), RESU3.3, RESU6.5, RESU13, S/A Gen2 1P (EM048063P3S4) and S/A Gen2 2P (EM048126P3S7) Supplied to distributors in Australia by LG Chem Ltd. (now called LG Energy Solution) between 2017 and 2018 IDENTIFICATION: The affected ESS Home Batteries are equipped with cells from all production lots manufactured between April 2017 and September 2018. Each ESS Home Battery is marked with a unique serial number. These ESS Home Batteries are installed as part of a residential energy solar system which allows owners to capture and store energy from solar panels. To determine if your ESS Home Battery is subject to this recall, please contactLG Energy Solution Australia (formerly LG Chem Australia) using the contact details below and/or check whether your unit is subject to this recall by following the serial number checking guidance below. DEFECT: The batteries may overheat and catch on fire. HAZARD: If the batteries overheat, there is an increased risk of fire which may result in an injury or death and/or property damage. ACTION REQUIRED: If you believe you have, or have installed, an affected ESS Home Battery, please immediately contact LG Energy Solution Australia's product department to arrange an inspection and (if applicable) a replacement of an affected ESS Home Battery free of charge. LG Energy Solution is also implementing a remote software upgrade for a number of online affected RESU10H Type-R and RESU7H Type-R units to lower the maximum state of charge to 75% for the interim period prior to replacement. This software upgrade is only applicable to online units which have sufficient online connectivity to be able to receive the software upgrade. CONTACT DETAILS: For further information, please contact LG Energy Solution Australia's product department by phone on 1300 677 273 or email at productau@lgensol.com. You can check your battery's serial number by following the below guidelines and confirm its eligibility for replacement via the link below. How to check whether your battery is eligible for a free replacement: Step1: Check the Serial Number of your product. The following illustration shows how the unique serial number appears on a sample ESS RESU Home Battery. Serial numbers begin with "R" and are 22 or 23 characters (a mix of letters and numbers). In the example below, the unique serial number is "R15563P3SSEG11610317001". For RESU 7H and RESU10H (Type C, Type R and Type R (Secondary)) There are two methods to check the serial number which appears in two places. Underneath the battery, adjacent to the cable entry. By using a smartphone, you can photograph this label. You could try selfie mode. Please note that with this method, it may not be possible to capture the QR code, meaning you need to transcribe the serial number manually. Behind the access cover at the bottom right of the battery. To access: (i) Open the two latches by pressing the child-proof tab with your thumb before unlatching. (ii) Remove the access cover by opening slightly (2-10 degrees) and lifting off. Be sure to lift the door off - it is not hinged. (iii) You can then see the serial number label on a clear plastic cover. You can either photograph and transcribe it manually or, if your smart-phone has QR capture, direct it at the QR code to capture as text. (iv) Reattach the cover by holding in place and re-latching. For RESU3.3, RESU6.5, RESU13 and RESU10 It is not always possible for customers to directly determine the serial number, due to its location underneath battery cables, but you may attempt before turning to alternatives. To determine the serial number directly: i. Look to the Right-Hand side of the battery. ii. You may see the serial number label partially obscured by battery cables and/or conduit. You can either photograph and transcribe it manually or, if your smart-phone has QR capture, direct it at the QR code to capture as text. Do NOT attempt to dismantle the battery or cabling for easier access to the serial number. Instead, use an alternative option. Alternative options are: Check your installer-provided documentation to see if your installer included your battery serial number. Contacting your installer to check if they recorded your battery serial number in their internal records. Arranging a site visit for your installer or a qualified electrician to check your serial number. Please ask them to first contact LG Energy Solution Australia's product department at productau@lgensol.com or on 1300 677 273 prior to their visit so we can provide technical guidance and arrange payment for their time. Contacting LG Energy Solution Australia's product department to arrange an inspection and (if applicable) a replacement free of charge. Step2: Enter your RESU serial number in the page linked below to find out whether your LG Chem or LG-branded RESU product is eligible for replacement. [Serial Number Check Link] For further information, please contact LG Energy Solution Australia's product department by phone on 1300 677 273 or email at productau@lgensol.com.
Home Battery

LG Chem Unveils New Full Home Backup Solution in Cooperation with SolarEdge

LG Chem Unveils New Full Home Backup Solution in Cooperation with SolarEdge -LG Chem's RESU10H Combined with SolarEdge's Energy Hub Inverter and Backup Interface Provides More Backup Options for Homes -This New Compatibility Offers Flexible Home Back Up with Optimized Energy Loads and Effortless Installation. SEOUL, South Korea, July 21, 2020 /PRNewswire/ -- LG Chem, South Korea's leading manufacturer of advanced lithium-ion batteries, has once again joined forces with SolarEdge Technologies, Inc. (SolarEdge), a global leader in smart energy, to bring compatibility with the LG RESU10H (400V, 9.8kWh) home battery. By incorporating SolarEdge's single phase Energy Hub Inverter and backup interface, homeowners can now choose how they power their home with a reliable and cost-effective solution. Available in North America from July, LG Chem's new full home backup solution will deliver backup power with a highly efficient DC-coupled design that supplies power during grid interruptions or power outages. This new offering features flexible home energy loads, which allows users to manage their energy throughout the home or opt for even higher efficiency and choose pre-selected loads for backing up. The Energy Hub Inverter and RESU pairing with a generator can reach up to 28kW of power and 60kWh of storage. This cutting-edge solution is scalable while maintaining efficiency, to support any size household. For families that may grow or increase their energy use in the future, like with an electric vehicle, additional RESU10H batteries can even be added at a later time. What's more, when connected to six batteries and an EV charger, the new solution can provide more than enough power to the user's vehicle directly from the solution's advanced solar system. SolarEdge's Energy Hub Inverter rating requires fewer components in the system design which increases the aesthetics but reduces the complexity of the installation. The Energy Hub Inverter also provides homeowners the ability to monitor both solar production and energy storage through an all-encompassing app, called mySolarEdge. The new Energy Hub Inverter and RESU solution offers a cost-effective and easy-to-use residential storage solution that will enable more families access to reliable, renewable energy. Boasting a sleek and compact design, this 9.8kWh LG RESU10H battery uses LG Chem's advanced lithium-ion battery technology to boost efficiency while maintaining high energy density. The compact design of the RESU10H allows simple and flexible installation both inside and outside the home. When coupled with SolarEdge's easy-to-install Energy Hub Inverter homeowners can optimize their battery energy with a 90.8% combined system efficiency and 200% DC oversizing. "LG Chem continues to break new ground in the home battery market, and we are delighted to bring SolarEdge's industry-leading technologies with our RESU10H battery. We are eager to support the North American market with our friends at SolarEdge," said Jeongjin Hong, Vice President of LG Chem Home Battery business. "By building on our industry experience and already expansive expertise, we're able to provide our customers with more options on how they can control and managed their energy needs in order to be prepared for the unexpected." About LG Chem LG Chem is one of the world's largest lithium-ion battery manufacturers with a market-leading position in advanced batteries for grid-scale, residential storage and automotive applications. Our advanced lithium ion battery technology is the product of 26 years of experience in the development and production of mobile batteries and large format batteries for automotive and energy storage systems (ESS). LG Chem's commitment to technology leadership coupled with efficient and high-quality manufacturing processes produces batteries that exhibit the highest levels of safety, performance and reliability. For more information about LG Chem's ESS Battery, please visit www.lgessbattery.com. About RESU Home Battery RESU stands for Residential Energy Storage Units. And ­­­­is the home battery solution of LG Chem. LG Chem's RESU series is acclaimed for its cutting-edge innovation and technology, compact size, and easy installation. A total of five different models are available to meet customers varying needs with respect to voltage and capacity. About SolarEdge SolarEdge is a global leader in smart energy technology. By leveraging world-class engineering capabilities and with a relentless focus on innovation, SolarEdge creates smart energy solutions that power our lives and drive future progress. SolarEdge developed an intelligent inverter solution that changed the way power is harvested and managed in photovoltaic (PV) systems. The SolarEdge DC optimized inverter seeks to maximize power generation while lowering the cost of energy produced by the PV system. Continuing to advance smart energy, SolarEdge addresses a broad range of energy market segments through its PV, storage, EV charging, batteries, UPS, electric vehicle powertrains, and grid services solutions. SolarEdge is online at solaredge.com
Home Battery

Energy Independence Goal

Energy Independence Goal We followed our partner Global Solar during the installation of a RESU10M, a residential energy storage system and exchanged a few words with the home owner. Warm Welcome Home owner Luca welcomed us on this early June morning with a gentle smile. The long-awaited day of energy independence has finally come by today. First Step Luca, an entrepreneur and the owner of a spray-painting company, is currently moving to his newly renovated home. The energy consumption of the new house was an important matter and the photovoltaic energy alone was not enough to cover the energy needs, which mainly occurred in the evening, when the family is using many home appliances after Luca and his wife come home from work. Luca knew that LG Chem's RESU10M battery is essential for the energy independence. Ready for Change Thanks to the Sunny Boy Storage 3.7 inverter, which is ready for independent inputs for three batteries, this storage system is ready to be expanded up to 30kWh in case the family buys an electric vehicle. Powerful but Removable Battery The RESU10M battery was a pleasant surprise for Luca because he expected a much bulkier device. The battery fits perfectly in almost any room: This was proven since the initial defined room of installation changed to the living room, because the battery is small, light and elegant. Due to its small size, the RESU10M can be installed anywhere and it does not prevent the residents from any limitations in their lives. Quick and Easy Installation The battery was a pleasant surprise also for Matteo from our installation partner Global Solar because it was enough to send only one person for the installation of this storage system instead of a team consisting of two or three persons. The savings for Matteo are obvious and even his electrician was happy because he had not to carry a heavy load. Reliability The RESU10M battery is covered by a 10-year warranty, just like all the other RESU battery series. This warranty is provided by LG Chem, a company that generates an annual turn-over of about USD 26 billion worldwide. This allows Global Solar and battery owners to enjoy a comfortable life at ease as they know that the warranty is supported by a financially sound company.