Statement: Electrical safety recall
02.09.2022Statement: Electrical safety recall
September 2022
LG Energy Solution Australia has been undertaking a safety recall of certain residential energy storage system batteries with cells manufactured between 29 March 2017 and 13 September 2018.
The affected batteries may overheat and catch fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property.
The recall was announced on the ACCC's Product Safety website on 25 February 2021 and later LG Energy Solution Australia expanded the recall in August 2021 to include additional models. A recall notice is available on the Product Safety Australia website here.
Affected battery models include the RESU batteries which are LG branded systems and "S/A" (stand-alone) batteries which were used as battery components in other brands of residential energy storage products.
Visit our recall webpage here for further information about:
• affected batteries and brands
• how to check if your battery is recalled
• how to seek replacements and refunds
• interim safety measures which consumers should take immediately, and related compensation
For more information, please contact LG Energy Solution Australia by e-mail to productau@lgensol.com or by phone on 1300 677 273.
RESU Home Package Copy Link
LGES Inverter & RESU LV Battery (RESU6.5 / RESU10 / RESU12)
SpecificationRESU Gen2 48V Copy Link
RESU12
Specification13.1
11.7
98.5
452 x 626 x 227
CAN2.0B
IP55
RESU Prime Copy Link
RESU16H Prime
Specification16
159
504 x 1,086 x 295
CAN & RS485
IP55
RESU Prime Copy Link
RESU10H Prime
Specification9.6
111
504 x 817 x 295
CAN & RS485
IP55
Long Duration & Energy Copy Link
R1000 (17 Packs) / M48145P5B
Specification126.6
145
873
714 ~ 1,000
520 x 2,200 x 655
905
Long Duration & Energy Copy Link
R1000 (17 Packs) / M48218P5B
Specification189.9
218
873
714 ~ 1,000
520 x 2,200 x 950
1,305
Long Duration & Energy Copy Link
R1000 (17 Packs) / M48290P5B
Specification253.2
290
873
714 ~ 1,000
520 x 2,200 x 1,200
1,680
Long Duration & Energy Copy Link
R1500 (24 Packs) / M48290P5B
Specification357.5
290
1,233
1,008 ~ 1,411
520 x 3,150 x 1,200
2,407
Long Duration & Energy Copy Link
TR1300
Specification327.712
290
1,130.36
924 – 1,293.6
1040 x 1200 x 1745
2308
RESU Gen2 48V Copy Link
RESU6.5
Specification6.5
5.9
52.0
452 x 656 x 120
CAN2.0B
IP55
Short Duration & Power Copy Link
R1000 (17 Packs) / M4864P6B
Specification56
64
876
714 ~ 1,000
520 x 2,200 x 425
584
Short Duration & Power Copy Link
R1000 (17 Packs) / M48128P6B
Specification112.1
128
876
714 ~ 1,000
520 x 2,200 x 655
924
RESU Gen2 48V Copy Link
RESU10
Specification9.8
8.8
75.0
452 x 484 x 227
CAN2.0B
IP55
RESU Gen2 48V Copy Link
RESU13 (Superseded)
Specification13.1
12.4
99.0
452 x 626 x 227
CAN2.0B
IP55
UPS Backup Solution Copy Link
UPS Rack/10 Packs/M4864P6B
Specification33.0
115
515
420 ~ 588
600 x 2,000 x 650
390
RESU Gen2 400V Copy Link
RESU10H(Type-R) (Superseded)
Specification9.8
9.3
97.0
744 x 907 x 206
RS485
IP55
RESU Gen2 400V Copy Link
RESU10H(Type-R) Secondary Pack (Superseded)
Specification9.8
9.3
97
744 x 907 x 206
RS485
IP55
RESU Gen2 400V Copy Link
RESU7H(Type-R) (Superseded)
Specification7.0
6.6
75.0
744 x 692 x 206
RS485
IP55
Telecom Backup Solution / Residential Pack Copy Link
M4863P3S
Specification3.3
63
51.8
42.0 ~ 58.8
445 x 110 x 339
24
RESU Gen2 400V Copy Link
RESU10H(Type-C) (Superseded)
Specification9.8
9.3
99.8
744 x 907 x 206
CAN2.0B
IP55
RESU Gen2 48V Copy Link
RESU3.3 (Superseded)
Specification3.3
2.9
31.0
452 x 403 x 120
CAN2.0B
IP55
Telecom Backup Solution / Residential Pack Copy Link
M48126P3S
Specification6.5
126
51.8
42.0 ~ 58.8
445 x 110 x 587
44
UPS Backup Solution Copy Link
UPS Rack/10 Packs/M48128P6B
Specification65.9
132
515
420 ~ 588
600 x 2,000 x 800
625
RESU Gen1 Copy Link
RESU6.4EX Main Pack (Superseded)
Specification6.4
60.0
406 x 664 x 165
CAN, CAN open
IP21
RESU Gen1 Copy Link
RESU6.4EX Expansion Pack (Superseded)
Specification3.2
30.0
230 x 664 x 165
CAN, CAN open
IP21