LG ESS Battery

How to identify the serial number of
your battery

Do NOT attempt to dismantle the battery or cabling
for easier access to the serial number.
Instead, use an alternative option.

Alternative options are:

a. Check your installer provided documentation to see if your installer included your battery serial number.

b. Contacting your installer to check if they recorded your battery serial number in their internal records.

c. Arranging a site visit for your installer or a qualified electrician to check your serial number. Please ask them to first contact LG Energy Solution Australia's product department at productau@lgensol.com or on (+61) 1300 677 273 prior to their visit so we can provide technical guidance and arrange payment for their time.

d. Contacting LG Energy Solution Australia's product department to arrange an inspection and (if applicable) a replacement free of charge.

For further information, please contact LG Energy Solution Australia's product department by phone on (+61) 1300 677 273 or SMS only 0438 966 549 or by email to productau@lgensol.com.

Click HERE to watch a video about how to check the serial number of your "RESU" battery Select a tab based on the model type you want to check.

For RESU3.3, RESU6.5, RESU10 and RESU13

It is not always possible for customers to directly determine the serial number, due to its location
underneath battery cables, but you may attempt before turning to alternatives.
To determine the serial number directly:

1. Look to the Right - Hand side of the battery.
2. You may see the serial number label partially obscured by battery cables and/or conduit.
You can either photograph and transcribe it manually or, if your smart-phone has QR capture, direct it at the QR code to capture as text.

For RESU7H and RESU10H-TypeC, TypeR and TypeR (Secondary).

There are two methods to check the serial number which appears in two places.

1. Underneath the battery, adjacent to the cable entry. By using a smartphone, you can photograph this label.
You could try selfie mode.
Please note that with this method, it may not be possible to capture the QR code, meaning you need to
transcribe the serial number manually.
2. Behind the access cover at the bottom right of the battery.
To access:
1. 2. a) Open the two latches by pressing the child-proof tab with your thumb before unlatching.
2. 2. b) Remove the access cover by opening slightly (2-10 degrees) and lifting off. Be sure to lift the door off - it is not hinged.
3. 2. c) You can then see the serial number label on a clear plastic cover. You can either photograph and transcribe it manually or, if your smart-phone has QR capture, direct it at the QR code to capture as text.
4. 2. d) Reattach the cover by holding in place and re-latching.

Non-LG branded Systems

If you have a Redback SH5000, Red Earth Sunrise, Red Earth Drop Bear, Eguana Evolve or VARTA Neo Pulse residential energy storage system:
1. Please contact LG Energy Solution Australia using the contact details below for help in identifying whether your battery is affected.
If you have a SolaX X-Cabinet, SolaX Power Station, or an Opal Storage-branded system:
1. Please contact SolaX Power by email at service@solaxpower.com or by telephone at (+61) 1300 476 529 for help in identifying whether your battery is affected.

SolaX X-Cabinet
SolaX Power Station
Opal Storage
Redback SH5000
Red Earth Sunrise
Red Earth Drop Bear
Eguana Evolve
VARTA Pulse Neo

How to identify the Serial Number

Click HERE for text instruction on how to find the serial number of your "RESU" battery

Locating Serial Number on LV batteries
Locating the serial number on your LG RESU 3.3 6.5 10 or 13 kilowatt battery.
To determine the serial number directly. Look to the right hand side of the battery. You may see the serial number label partially obscured by battery cables and or conduit.
It is not always possible for customers to directly determine the serial number due to its location Underneath battery cables.
Do not attempt to dismantle the battery or cabling for easier access to the serial number. Instead, call us on (+61) 1300 677 273.

Locating the serial number on an LG HV battery
There are two methods to check the serial number. Method one Locate the two safety lock clips on the bottom right hand side of the battery to release the clips. Locate the safety lock pin underneath the clips. Press the safety lock pin upwards to release the clips and pull to open.
You can then see the serial number label on a clear plastic cover.
Method two Underneath the battery, you will see a secondary serial number label.

Locating the serial number on your LG standalone battery.
The serial number is located on the white label next to the square white button below the battery LED lights.
If you are unsure of the steps or your system does not line up with what we have shown, please contact us on (+61) 1300 677 273.

How to switch off the battery

If you are in any doubt about how to safely interact with your system including to switch-off, please urgently contact LGESAU for assistance via (+61) 1300 677 273, email to productau@lgensol.com, or SMS to 0438 966 549. We can provide instructions over the phone, instructional videos where applicable, and coordinate site visits where needed.

LG LV Switch Off
Switching off the LV RESU low voltage battery.
First step is to shut down the inverter.
To do this, turn off the AC isolator.
Please note, if the AC isolator is not located next to the inverter then it will be located inside the switch board labelled AC inverter supply
Next, turn off the array DC isolator this will be labelled 'PV ARRAY D.C. ISOLATOR'
Next turn off the battery DC Isolator. Please note, some installations may not have battery DC isolators.
The inverter will be off when nothing is displayed on the inverter screen and all LED's are off.
When the inverter is off, the battery will trip after 10 minutes.
Please make sure that all four battery LED's are off to confirm the battery has tripped.
Please note, if after 15 minutes the inverter and battery are still on, re-energise the inverter and call us on (+61) 1300 677 273.
Please turn the inverter back on. To do this, turn the DC isolator on first, followed by the AC isolator.
Please note, the inverter may take a few minutes to turn on.

If you are in any doubt about how to safely interact with your system including to switch-off, please urgently contact LGESAU for assistance via (+61) 1300 677 273, email to productau@lgensol.com, or SMS to 0438 966 549. We can provide instructions over the phone, instructional videos where applicable, and coordinate site visits where needed.

Switching off the LG RESU high voltage batteries.
First step is to shut down the inverter for solar edge inverters. Turn the red toggle switch to the off position. The inverter will start to de-energize, allowing the voltage to drop to a safe level.
This may take 2 to 3 minutes while the voltage counts down on the inverter screen to below 50 volts.
Note, if the screen turns blank or off. Simply press the green button next to the toggle switch to illuminate.
Next, turn off the AC isolator. Please note if the AC isolator is not located next to the inverter, then it will be located inside the switchboard labeled AC inverter supplier.
Turn off the DC isolator located on the inverter.
The inverter will be off when nothing is displayed on the inverter screen and all LEDs are off.
To shut down the battery. Locate the two safety lock clips on the bottom right hand side of the battery to release the clips. Press the safety lock in upwards and pull the clip towards you. Open the battery door and you will find two switches inside the battery.
Turn off the main big circuit breaker, followed by the two poles, circuit breaker
Close the battery door.
Now that the battery is off, it's safe to turn the inverter back on.
To turn the inverter back on.
Re-energise the DC isolator located on the inverter, the AC isolator and switch the red toggle switch to the on position.
If you are unsure of the steps or your system does not line up with what we have shown, please contact us on (+61) 1300 677 273.

If you are in any doubt about how to safely interact with your system including to switch-off, please urgently contact LGESAU for assistance via (+61) 1300 677 273, email to productau@lgensol.com, or SMS to 0438 966 549. We can provide instructions over the phone, instructional videos where applicable, and coordinate site visits where needed.

LG SA Switch Off
Switching off the LG Stand Alone battery.
The majority of these batteries are installed inside a cabinet.
There are many different cabinet types. If you are unable to follow this process, to access your battery, please contact us on (+61) 1300 677 273.
First step is to shut down the inverter. Turn off the AC isolator.
Note, if the AC isolator is not located next to the inverter then it will be located inside the switch board labelled AC inverter supply.
Next, turn off the DC Isolator. The inverter will be off when nothing is displayed on the inverter screen and all LED's are off.
When the inverter is off. Open the battery cabinet. Locate the battery ‘on off’ button which is a square white button located next to the serial number. Press the button only once, to turn the battery off.
Please make sure all battery LEDs are off.
Note: if multiple batteries are connected, then you will need to switch off each battery individually.
Now that the batteries are off. You can turn the inverter back on.
Turn on the DC isolator. Then turn on, the AC isolator.
The inverter may take a few minutes to turn on.

Please use the image references
to select a brand.

RESU
Non-LG
- SolaX X-Cabinet
- SolaX Power Station
- Opal Storage
- Redback SH5000
- Red Earth Sunrise
- Red Earth Drop Bear
- Eguana Evolve
- VARTA Pulse Neo
Other
Please contact us directly at (+61) 1300 677 273 or by email to productau@lgensol.com.

Please use the product dimensions
to select a product number.

Dimensions (W x H x D, mm)

RESU 3.3 : 452 x 401 x 120
RESU 6.5 : 452 x 656 x 120
RESU 10 : 452 x 484 x 227
RESU 13 : 452 x 626 x 227
RESU 7H : 744 x 692 x 206
RESU 10H : 744 x 907 x 206

Please use the product dimensions
to select a product number.

if it is hard to check model type, please contact us directly at
(+61) 1300 677 273 or by email to productau@lgensol.com

- S/A Gen2 1P
- S/A Gen2 2P

Please use the image reference below
to select a model number.

if you can’t find any QR code in your battery, please see the instructions HERE

LG ESS battery Recall

2024/07/14
Replacement Recall Progress PRA 2020/18529
1. Total number of Affected Batteries 7,933 ea
2. The number of Rectified Affected Batteries 6,298 ea
3. The number of Unrectified Affected Batteries 1,635 ea
4. The total number of Affected Batteries whose location LGES is aware of but which remain Unrectified 100 ea
2024/07/14
Diagnostic Software Recall PRA 2022/19550
1. Total number of Affected Batteries 10,216 ea
2. The number of Rectified Affected Batteries 7,548 ea
3. The number of Unrectified Affected Batteries 2,668 ea
4. The total number of Affected Batteries whose location LGES is aware of but which remain Unrectified 319 ea
5. The number of Affected Batteries that were subjected to a Forced Switch Off 86 ea