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General Terms and Conditions for Service Use

The following provisions are to specify the General Terms and Conditions for Service Use of LG ESS Battery Website provided by LG Energy Solution, Ltd..
Please verify the general terms and conditions before using the services.

Chapter 1. General Provisions
  • Article 1 (Purpose)

    The purpose of these General Terms and Conditions is to provide rights, obligations, and duties between the site and the members wherein users use the Internet related services (hereinafter referred to as “Services”) of the LG ESS Battery Website https://www.lgessbattery.com provided by LG Energy Solution, Ltd. (hereinafter referred to as the "Company").

  • Article 2 (Definitions of Terms)

    The definitions of terms used in these General Terms and Conditions shall be as follows:

    1. “Member” shall refer to a person who consents to these General Terms and Conditions as an agent or a seller selling the ESS products of LG Energy Solution, specifies his or her personal information on the form of membership application at the LG ESS Battery Website, and obtains approval from a service administrator.
    2. “Site” shall refer to the virtual business place established to provide goods or services by using information telecommunication facilities of computers, etc. in order for the Company to provide goods or services, and shall be also used as a business operator administering the site.
  • Article 3 (Effectiveness and Modification of General Terms and Conditions)
    1. These General Terms and Conditions shall come into effect in relation to all users who intend to use the services provided by the Company.
    2. The provisions of these General Terms and Conditions shall come into effect when they are publicly announced at the site by being posted on the notification screen or some screen or in any other way.
    3. In the event that there is a significant ground for administration or business, the Company may change these General Terms and Conditions to the extent that it does not violate relevant laws, including the Act on Regulations of Standardized Contracts, etc., the Framework Act for Electronic Transactions, the Digital Signature Act, the Act on Information Telecommunication Network Use Promotion, etc., the Act on Door-to-Door Sales, etc., the Consumer Protection Act. These General Terms and Conditions as changed shall come into effect after being publicly announced for seven (7) days by being posting on the notification screen or some screen or in any other way.
  • Article 4 (Relevant Rules other than these General Terms and Conditions)

    With respect to any matter not specified in these General Terms and Conditions, the Framework Act on Electronic Telecommunications, the Electronic Telecommunications Business Act, and any other relevant laws, and guidelines independently specified by the Company, etc. shall be applicable.

  • Article 5 (Content of Services)

    The Company shall provide each of the following services:

    1. To provide information and educational materials related to the Company’s ESS products
    2. To provide benefits according to sales performance of the Company’s ESS products or
    3. To provide any other services determined by the Company.
  • Article 6 (Provision of Point Services)
    1. The Company may give designated points notified within the site according to members’ sales performance of ESS products of LG Energy Solution.
    2. Where there is a significant ground for administration or business of the site, the Company change items for accumulation of points, accumulation of points, or promotion gifts after giving a prior notice thereof.
    3. Points shall be accumulated for the latest one (1) year’s performance as of the day.
    4. The remaining points shall be points deducting used points from accumulated points.
    5. Members’ grades shall be fixed based on the accumulate points, and promotion gifts shall be provided by grade.
    6. Promotion gifts using the remaining points shall be provided.
  • Article 7 (Restrictions on Services)
    1. In each of the following cases, the Company may restrict or suspend the services in whole or in part:

      1. (a) Where it is unavoidable to do so due to constructions, including repairs of service equipment
      2. (b) Where the services have a substantial effect on the company’s other services
      3. (c) Where there is any other reason beyond one’s control or
      4. (d) Where it is difficult to normally use the services due to national urgencies, power failures, failures of relevant equipment, or excessive uses, etc., or where there is a significant ground for administration or business.
    2. Where a member has not logged in the site for ninety (90) days, he or she shall be deemed to be a dormant member, and may use the services in a normal way only if he or she changes an effective account according to the procedures provided by the services.
Chapter 2. Service Use Agreement
  • Article 8 (Formation of Use Agreement)
    1. If a member consents to the consent procedures specified for the provisions of these General Terms and Conditions for Service Use, he or she shall be deemed to have consented to the use agreement.
    2. A use agreement shall be formed when the Company approves a member’s application for use specified in this Article. The Company shall approve all of agreements of applications for use in Article 10 Sections 2 and 3.
  • Article 9 (Application for Use)

    An application for use shall be filed by specifying relevant records according to the predetermined form and method, online or an independent method for use determined by the Company.

  • Article 10 (Approval of Application for Use)
    1. When a member files an application for use by accurately specifying the matters set forth in Article 8, the Company may approve such an application except for the case of Section 2 or Also the Company may restrict use of the services in part according to the items of specifications.
    2. The Company may deter its approval of each of the following applications for use:

      1. (a) Where the Company does not have sufficient facilities for use of the services
      2. (b) Where it is impossible to provide the services for technical grounds
      3. (c) Where an application is found to affect the Company’s other services or
      4. (d) Where it is otherwise difficult to approve uses on any other grounds.
    3. The Company may not approve each of the following applications for use:

      1. (a) Where an ID (Email) or company information specified is not accurate
      2. (b) Where an ID (Email) or company information specified overlaps that of a previous member
      3. (c) Where an applicant files an application by specifying false required matters at the time of filing
      4. (d) Where an applicant files an application for the purpose of undermining the society's social orders or good morals
      5. (e) Where an application is found to affect the Company’s other services or
      6. (f) Where any other requirements for application for use determined by the Company are not satisfied.
  • Article 11 (Change of Specification in Agreements)

    Where there is a change in the matters specified by a member at the time of his or her application for use, the member shall make a change(s), online or an independent method for use determined by the Company.

  • Article 12 (Notifications for Members)
    1. In the event that the Company is required to give a notice to the members, it may do so by the emails submitted by the members.
    2. In the event that the Company gives a notice to unspecified and many members, it may replace individual notifications by posting notices on the bulletin board for not less than seven (7) days.
    3. In the event that a member has not verified a written confirmation provided by the Company due to his or her negligent control of an email address, errors in the site providing the mail services, etc., the Company shall not assume any responsibility therefor.
Chapter 3. Duties of Contracting Parties
  • Article 13 (Duties of Company)
    1. The Company shall not disclose or distribute to a third party a member’s personal information that it knows with respect to the provision of the services without his or her approval provided, however, that an exception shall be made where there are lawful procedures under the provisions of the laws. The Company may use a member’s personal information without his or her consent only for business purposes.
    2. To the extent of Section 1, the Company may prepare and use the statistical materials on the personal information of all or some of the members with prior consent by members with respect to its businesses, and transmit cookies to the members' computers through the services. In this case, the members may change the browser setup of the devices used to reject their receipts of cookies or give warnings to the receipts of cookies, and the members shall be responsible for changes of the use of the services resulting from a change in the setup for cookies.
    3. The Company may provide the members’ personal information as policy materials of public authorities, etc. without prior consent by members, in a form of big data, etc. in which the members’ personal information is not disclosed.
    4. The Personal Information Handling Policies independently specified shall regulate in detail the handling of personal information of members
  • Article 14 (Duties of Members)
    1. The members shall not engage in each of the following activities in using the services. In the event that a member has engaged in each of the following activities, he or she may be withdrawn from membership without a prior consent:

      1. (a) To wrongfully use another member’s email address or password
      2. (b) To use the information obtained by use of the services for duplication, performance, broadcasting, display, distribution, publication, etc. by way of copying, processing, translation, or secondary copyright works, etc. other than for a member’s personal use, or provide the information to a third party
      3. (c) To damage or give disadvantages to reputation of third parties
      4. (d) To infringe upon the copyrights and other rights of the Company and other third parties
      5. (e) To engage in any activity which is objectively found to be related to crimes
      6. (f) To register or distribute computer virus-infected materials that cause malfunctions of the services related facilities or the destructions or confusions of information, etc.
      7. (g) To send information that may obstruct stable operations of the services or send advertising information against the intention of a recipient or
      8. (h) To engage in any other activity in violation of relevant laws.
    2. The members shall comply with the requirements specified in these General Terms and Conditions and the service use information or matters of caution.
    3. The members shall comply with the restrictions on use posted on the notifications or independently notified by the Company for each of the contents.
    4. The members may not assign or grant to third parties, or offer as security, the rights to use the services and any other status under the User Agreement, and the Member who has placed the postings shall have all the rights to and responsibilities for the postings including the copyrights to the postings.
    5. The members may not appropriate the contents or functions of the services in whole or in part without prior approval by the Company.
Chapter 4. Use of Services
  • Article 15 (Members’ Duties and Responsibilities for Management of Member IDs and Passwords)
    1. The members shall be responsible for managing their log-in information of IDs (emails) and passwords. The members shall be responsible for all the consequences resulting from their negligence management or wrongful use of log-in information.
    2. In the event that a member’s ID (email), password, or company information is used by a third party without permission, the member must notify the Company thereof. In the event that a member has suffered damages or damages has been expanded because his or her default on or delay in giving a relevant notice to the Company, the Company shall not assume responsibilities for such damages.
    3. Where there is a change in the member information specified by a member at the time of his or her application for use, the member shall directly make a change(s) online, and shall be responsible for any problem that may arise due to his or her not doing so.
  • Article 16 (Provision of Information)

    The Company may provide the members by email any information that it finds to necessary while the services are used.

  • Article 17 (Compensation for Damages)
    1. The Company may conduct regular monitoring for improving the services, during which period the Company shall not compensate for damages as to unstable services or discontinuance of the services.
    2. The Company shall not assume responsibilities for damages or delay in provision of the services resulting from a ground beyond the control of providers, such as users’ negligent conduct, natural disasters of fires, flood, etc., or strikes, difficulties in supply of electricity, etc.
    3. In the event that a member suffers damages as a result of the Company’s willfulness or negligence, the member may request the Company to compensate for damages provided, however, that where a member suffers damages in violation of these General Terms and Conditions for Service Use and the Personal Information Handling Policies, the Company shall not assume responsibilities for such damages.
    4. In the event that a member violates these General Terms and Conditions for Service Use or otherwise obstructs the Company’s service provisions or other normal business activities because of his or her willfulness or negligence, he or she shall be responsible for compensating the Company for damages.
    5. In the event that a member does not receive goods shipped due to a wrong address or his or her personal ground, the Company shall not assume responsibilities therefor.
Chapter 5. Exemptions, Competent Court of Jurisdiction, etc.
  • Article 18 (Exemptions)
    1. The Company shall not assume responsibilities for use failures of the services due to reasons attributable to the members.
    2. The Company shall not be responsible for a member’s losing profits expected of using the services nor shall it be responsible for damages, etc. resulting from materials acquired through the services.
  • Article 19 (Governing Laws and Competent Court of Jurisdiction
    1. The General Terms and Conditions for Service Use and the Personal Information Handling Policies shall be governed by the laws of the Republic of Korea.
    2. In the event that there is a dispute between the Company and a member with respect to the use of services, in the first place, both parties shall sincerely make efforts to resolve such a dispute. In the event that a dispute is not resolved notwithstanding consultations, it shall be resolved by a lawsuit, in which case the Seoul Central District Court shall be the competent court of jurisdiction.

Addenda

These General Terms and Conditions shall be applicable from 01. 04, 2016.

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PRIVACY POLICY FOR MEMBER / USER (non-EU)

  • ■ General

    LG Energy Solution, Ltd. (hereinafter referred to as the “Company”) cares about your privacy. The Company provides many products and services. This privacy policy applies specifically to LG ESS Battery Division and its websites (https://www.lgessbattery.com). This privacy policy does not apply to any other LG Energy Solution branded products or services.

    The purpose of this privacy policy is to explain how we collect information, what we collect, how we use it, how we share it, and what controls and rights you have. In this Privacy Policy, “Member” refers to individuals who have registered as a member in the ESS Battery Website(www.lgessbattery.com). “User” refers to individuals who are using channels of LG Energy Solution, including but not limited to ESS Battery Website(www.lgessbattery.com), Websites, SNS channels, advertisements. The Company may amend this Privacy Policy as required by relevant laws or Company’s internal regulation.

  • ■ Purpose and legal grounds of processing personal data

    Member's Personal Data

    1. Information to be collected

        CEO Name / Phone Number / Email / Company Location / Number of Employees / Preferred Distributor

    2. Purpose

        Member registration / Providing product and company information, including about LG Energy Solution’s Residential Energy Storage business / Distribution of marketing materials (including by mail, email and telephone) / Notifications / Permitting access to other LG products and services, including the RESU Monitor

    3. Method of Collection

        Webpage(provided by installers)

    4. Legal grounds of processing personal data

      1. 1) The Company processes personal data for purposes related to the negotiations and performance of a contract, i.e. for the purposes necessary to perform the contract – this concerns customers who are natural persons and are parties to the contract with the Company.

      2. 2) Personal data is also processed in order to comply with obligations resulting from legal provisions, e.g. tax regulations and other provisions that apply to the Company

      3. 3) The Company may process personal data for administrative purposes, conducting internal policies, financial planning, debt collection, processing inquiries and complaints, pursuing claims and defending against claims, verification of compliance with internal procedures, marketing of Company’s products and services i.e. for purposes of the legitimate interest of the Company.

      4. 4) In other cases, the Company may process personal data based on a voluntary consent to the processing of data and for the purposes indicated in such consent. Then a legal basis for processing is the customer’s consent

      If you don’t provide personal data to the Company, you may be restricted from entry into the contract, performance of the contract including remittance of payment, which means that collection of data is necessary for this purpose, results from the provisions of law and is a condition of concluding a contract. The provision of personal data in order to fulfil the legitimate interest of the Company is voluntary, but necessary for the achievement of the above objectives. In the case of consent, providing personal data by the customer is voluntary, and not giving such consent has no negative consequences. The Company is not aware that the collection of your personal data is required or authorized by any law.

    User's Personal Data

    1. Information to be collected

        Name / Postal Code / Phone number / Mobile phone number / Email / Address / Electricity bill / Whether you own your house / Title, Content, Recipient of Inquiry or Quote Request

    2. Purpose

        Marketing (including by mail, email and telephone) / Introduction of LG Energy Solution’s products / Contact User if necessary in relation to the product and its use / Manage and coordinate product recalls / Troubleshooting and monitoring product operation / Permitting access to other LG products and services, including the RESU Monitor

    3. Method of Collection

      1. Webpage (provided by users)

      2. LinkedIn Lead Generation Campaign (provided by third parties)

      3. Marketing Automation Tool (Oracle Eloqua)

      4. Facebook Lead Generation Campaign (provided by third parties)

      5. AllTime Power Lead Generation Campaign (provided by third parties)

      6. Clickfunnels (CRM Tool, provided by users)

      7. Australia Microsite (lghomebattery.com.au)

      8. Distributors, retailers and installers

    4. Legal grounds of processing personal data

        The Company may process personal data based on a voluntary consent to the processing of data and for the purposes indicated in such consent. Then a legal basis for processing is the customer’s consent.

        The Company is not aware that the collection of your personal data is required or authorized by any law. If you don’t provide personal data to the Company, the Company may not be able to contact you in relation to issues associated with the product and its use and installation.

  • ■ Retention period

    The Company retains the personal data for the period as required by the law and in accordance with the data retention policies applied by the Company. The Company may retain the data which may be used for proving the existence of the contract and the performance of such contract for the period of the contract and by the time all the rights or obligations under the contract are terminated or may retain data until the expiration of the claim limitation period, whichever is longer. - And the Company will destroy or delete personal data without delay when the customer requests or Purpose has been completed.
    You may obtain the data retention policies by contacting the Company.

  • ■ Recipients

    Except for the following cases, the Company will not disclose personal information with a third party.

    Scope Regions
    (of data subjects)
    Recipient Purpose
    User's
    Personal data
    Australia LG Energy Solution Australia (Unit 12, 35 Dunlop Rd, Mulgrave, VIC, Australia 3170) Marketing / Delivering user's contact information to Installers (on the list of Recipients) who can introduce LG Energy Solution’s products
    Australia Installers [Link] Marketing / Delivering user's contact information to Installers (on the list of Recipients) who can introduce LG Energy Solution’s products
    Hubspot (20 Hunter St, Sydney, NSW 2000, Australia) Temporarily Storing Lead / Delivering Lead / Mediating Recipients
    Solar Service Guys (2/11 Morrison Close, Mansfield, QLD 4122, Australia) Technical Support Services
    Lead Lag Solutions (Office 1, 20 McDonald Street, Werribee VIC 3030, Australia) Product Recall Management
    USA LG Energy Solution Michigan (1 LG Way, Holland, MI 49423, USA) Marketing / Delivering user's contact information to Installers (on the list of Recipients) who can introduce LG Energy Solution’s products
    USA Installers [Link] Marketing / Introduce LG Energy Solution’s products
    AllTime Power (643 Magazine St 300B New Orleans, Louisiana 70130, USA) Lead Generation / Delivering Lead
    Clickfunnels (3443 W Bavaria St, Eagle, ID 83616, USA) Temporarily Storing Lead / Delivering Lead / Mediating Recipients
    Zapier (548 Market St. #62411. San Francisco, CA 94104-5401, USA) Temporarily Storing Lead / Delivering Lead / Mediating Recipients
    Global Oracle (100 Oracle Pkwy, Redwood City, CA 94065, USA) Collecting leads / Automatic Marketing
    Zapier (548 Market St. #62411. San Francisco, CA 94104-5401, USA) Temporarily Storing Lead / Delivering Lead / Mediating Recipients
    LinkedIn (10 Marina Boulevard 30-00 Marina Bay Financial Center Tower 2 Singapore 018983) Collecting leads
    Installer's
    Personal data
    User's
    Personal data
    Global LG CNS (Buildings E13 and E14, LG Science Park, 71, Magokjungang 8-ro, Gangseo-gu, Seoul, Republic of Korea) Maintenance of system

    Furthermore, depending on the circumstances, the personal data may be transferred to other entities, e.g. entities providing services to the Company, such as IT service providers, advisers, auditors, and to the extent that it is necessary to fulfill obligations resulting from legal regulations, e.g. to the government authorities.

  • ■ Deletion of personal data
    1. The Company shall destroy relevant personal data when it became unnecessary because the personal data retention period had lapsed, the handling purpose had been accomplished, or an information subject had made a request for destruction, etc.
    2. In case of the personal data in the form of the paper, the Company uses the paper shredder to dispose of such data or incinerate the paper, and in case of the personal data in the form of the electronic files, the Company deletes the data by using the means which preclude any restoration of such data.
  • ■ Rights of the data subject
    1. The Company has obligation and responsibility to ensure the rights of data subject with regard to personal data in the Company retained in any form such as electronic files, papers.
    2. The laws may grant the customer (or its representatives) specific rights in connection with the processing of personal data by the Company. Depending on the applicable law, the customer has the right to access their data, rectify it, delete, and restrict the processing of personal data, the right to object to the processing of personal data and the right to data portability.
    3. The data subject may exercise the rights provided to the data subject under applicable law and/or complain about a breach of these rights by contacting the personal data protection department/team as specified information below and upon receiving your fax, phone or email, the Company will promptly respond. The Company may demand to the data subject the copy of identification by which the Company can verify the identity of the data subject.
    4. The Company may request the Power of Attorney and the copy of identification by which the Company can verify the existence of legitimate delegation to the representative of the data subject, if the data subject exercises its rights through its representative.
    5. If the personal data are processed under the data subject’s consent, the data subject may withdraw its consent at any time without prejudice to the lawfulness of personal data processing before data subject’s withdrawal of consent. The users may suspend the treatment of personal data for the purpose of direct marketing.
    6. If you wish to opt-out of receiving our marketing communications, use the unsubscribe mechanism included in the marketing communication or contact us at privacy.es@lgensol.com. Even if you opt out of marketing, you may still receive administrative or transactional communications from the Company.
  • ■ Transfer of personal data
    1. Considering it engages in global businesses, the Company may provide the users' personal data to the companies located in other countries for the purpose as stated in the section titled "Recipients".
      For the places where the personal data is transmitted, retained or processed, the Company takes reasonable measures for protecting those personal data.
    2. Personal data shall be processed to the extent of “Purpose and legal grounds of processing personal data” and, without prior notice, shall not be processed beyond such scope and purpose.
    3. The personal data are transferred through secured cable or VPN and Company adopts technical and organisational measures necessary to ensure transferred personal data not to be lost, stolen, disclosed,
      altered or destructed. If you need further information regarding technical and organisational measures to be adopted, contact as below information, then we will promptly respond to your inquiry.
  • ■ Personal Data Protection Management Director

    Department Name: LG Energy Solution Process Innovation Group

  • ■ Personal Information Protection Management Department
    1. ① Department Name: LG Energy Solution Security Policy Team
    2. ③ Tel: +82-2-3773-3340
    3. ③ Email: privacy.es@lgensol.com
  • ■ Personal Information Handlers
    1. ① Department Name: LG Energy Solution ESS Battery Division
    2. ② Name: Hyukjoon Kwon
    3. ③ Tel: +82-2-3773-6967
    4. ④ Email: hkwon@lgensol.com
  • ■ Right to lodge a complaint with a supervisory authority

    You may lodge a complaint with a supervisory authority i.e. the President of Data Protection Authority.
    A Supervisory Authority is a separate organization from the Company. If you are not satisfied with Company’s response to your complaint regarding your rights on personal data and you need further assistance, then you may lodge a complaint with a supervisory authority.

  • ■ Business customer obligation

    If a business customer provides to the Company personal data of his employees, agents, directors, partners, associates, business partners, suppliers and others, the customer is obliged to inform them that the Company is the data controller of their personal data and that it processes their personal data in accordance with the principles set out above, and if requested by the Company, the customer is obliged to provide the Company with confirmation of the provision of such information.

  • ■ Protection of personal information of children

    The Company does not collect any information from the children under 13 or equivalent minimum age as prescribed in the laws in relevant jurisdiction.

  • ■ Selling of personal information

    The Company does not and will not sell any personal information.

  • ■ Enforcement of Privacy Policy

    This Privacy Policy shall be effective on May 26, 2022.





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PRIVACY POLICY FOR PARTNER / USER (EU)

  • General

    This website is operated by LG Energy Solution Ltd. (‘LGES’, ‘we’ or ‘us’), a company incorporated in Korea with registered office at Tower 1, Parc 1, 108, Yeoui-daero, Yeongdeungpo-gu, Seoul, Repub-lic of Korea.

    We at LGES care about your privacy. The purpose of this Privacy Policy is to explain what personal data we collect, how we collect it, use it and share it, and what controls and rights you may exercise with respect to your personal data. This Privacy Policy applies specifically to the data processing practices of the LG ESS Battery Division, including through this website (https://www.lgessbattery.com), for which LGES is the data controller within the meaning of the General Data Protection Regulation (EU) 2016/679 (‘GDPR’). This Privacy Policy does not apply to any other LG Energy Solution branded products or services.

    We may update this Privacy Policy from time to time, so please review it frequently. If we make material changes to this Privacy Policy, we will notify you by means of a notice on our home page.

  • Partners Data Collection and Processing

    A “Partner” is an organization who has registered as a member of the ESS Battery Website (www.lgessbattery.com). Partners are typically installers or distributors who handle our LG home battery products. This section describes our practices with respect to Partner information.

    1. Personal Data We May Collect
      CEO Name and contact details (including phone number and email) / Information about employees (including names, contact numbers, job position) / Preferred Distributor / IP address / Information about visits to our website
    2. Methods of Collection

      We collect personal data when you interact with us, including during phone calls, via emails, or via online forms on this website. We also collect and process various information regarding your use of, and your behaviour on, our website through cookies. For more information, see our section on Cookies below.

      The provision of certain personal data may be voluntary, and other may be required. If you don’t provide us with the personal data required for a particular processing purpose (e.g., to complete a contract with you), then we may not be able to provide the service you request.

    3. Purpose for Processing and Legal Basis

      The processing of your personal data is either based on your explicit consent (Art. 6 para 1 lit a) GDPR), is necessary for us to enter into or perform a contract to which you are a party (Art. 6 para 1 lit b) GDPR), is needed to comply with our legal obligations (Art. 6 para 1 lit c) GDPR), or it is neces-sary to pursue our legitimate business interests (Art. 6 para 1 lit f) GDPR).

      We may use your personal data to:

      1. - Register you as a Partner
      2. - Provide you with products or services
      3. - Provide you with product and company information, including about LGES’ Residential En-ergy Storage business
      4. - Distribute marketing materials (including by mail, email and telephone)
      5. - Send you important notifications (including about required software updates and training sessions for installers)
      6. - Permit access to other LGES products and services, including the RESU Monitor
      7. - Comply with obligations resulting from legal requirements, e.g. tax regulations and other provisions that apply to us
      8. - Improve our website

      We may also process your personal data for administrative purposes, such as conducting internal policies, financial planning, debt collection, processing inquiries and complaints, pursuing claims and defending against claims, verification of compliance with internal procedures, marketing of our products and services, and for other legitimate business purposes.

  • Users Data Collection and Processing

    A “User” is a non-registered individual who interacts with us, including but not limited to through the ESS Battery Website, SNS channels, and advertisements.

    1. Personal Data We May Collect
      Name / Postal Code / Phone number / Mobile phone number / Email / Address / Electricity bill / Whether you own your house / Title, Content, Recipient of Inquiry or Quote Request
    2. Methods of Collection

      We collect personal data:

      1. - directly from you when you interact with us, including during phone calls, via emails, or via online forms on this website
      2. - from our distributors, retailers, and installers and other third parties (including LinkedIn Lead Generation Campaign, Marketing Automation Tool (Oracle Eloqua), Facebook Lead Generation Campaign).

      We also collect and process various information regarding your use of, and your behaviour on, our website through cookies. For more information, see our section on Cookies below.

      The provision of certain personal data may be voluntary, and other may be required. If you don’t provide us with the personal data required for a particular processing purpose (e.g., to complete a contract with you), then we may not be able to provide the service you request.

    3. Purpose for Processing and Legal Basis

      The processing of your personal data is either based on your explicit consent (Art. 6 para 1 lit a) GDPR), is necessary for us to enter into or perform a contract to which you are a party (Art. 6 para 1 lit b) GDPR), is needed to comply with our legal obligations (Art. 6 para 1 lit c) GDPR), or it is neces-sary to pursue our legitimate business interests (Art. 6 para 1 lit f) GDPR).

      We may use your personal data to:

      1. - Provide you with products or services
      2. - Send you important notifications (including about required software updates)
      3. - Provide you with marketing (including by mail and email) and introduce you to LGES’ products
      4. - Contact you, if necessary, in relation to your LGES product and its use
      5. - Manage and coordinate product recalls
      6. - Troubleshooting and monitoring product operation
      7. - Permit access to other LG products and services, including the RESU Monitor
      8. - Comply with obligations resulting from legal requirements
      9. - Improve our website

      We may also process your personal data for administrative purposes, such as conducting internal policies, financial planning, debt collection, processing inquiries and complaints, pursuing claims and defending against claims, verification of compliance with internal procedures, marketing of our products and services, and for other legitimate business purposes.

  • Security

    Any personal data we collect and process will be held securely in accordance with applicable legal requirements. We have implemented technical and organizational and physical security measures to prevent personal data being lost, stolen, disclosed, altered or destructed, including:

    1. - Comprehensive information security policies which are regularly reviewed and updated.
    2. - Cryptographic protocols such as TLS to protect information in transit over public networks, and firewalls, and DDoS protection to filter attacks.
    3. - Data security controls including segregation of data, and where applicable, use of commer-cially available and industry-standard encryption technologies.
    4. - Logical access controls designed to manage electronic access to data and system functionali-ty based on authority levels and job functions.
    5. - Physical and environmental security measures for data centers, server room facilities and other areas containing client confidential information designed to: (i) protect information assets from unauthorized physical access, (ii) manage, monitor and log movement of per-sons in and out of LGES’ facilities, and (iii) guard against environmental hazards such as heat, fire and water damage.
    6. - Operational procedures and controls to provide for configuration, monitoring, and mainte-nance of technology and information systems according to prescribed internal and adopted industry standards, including secure disposal of systems and media to render all infor-mation or data contained therein as undecipherable or unrecoverable prior to final disposal or release from LGES’ possession.
  • Cookies

    Our website uses ‘cookies’ to store and retrieve user information from time to time to provide per-sonalized service. A cookie is a very small text file that the server uses to operate the website, which sends to the user’s browser and is stored on the user’s computer hard disk. You can change your cookie preferences at any time by clicking [here]

    1. Strictly Necessary Cookies

      These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for ser-vices, such as setting your privacy preferences or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will then not work. These cookies do not store any personal data.

      Cookie Subgroup Cookies Cookies used Lifespan
      www.lgessbattery.com JSESSIONID First Party Cookie 1 session
      www.lgessbattery.com ipmsperf_uuid First Party Cookie 1 year
      www.lgessbattery.com cookieViewYnPL1266 [First Party Cookie] 1 day
    2. Targeting Cookies

      These cookies are usually set on our website by our advertising partners and are used to collect information about your browsing habits and then deliver advertising relevant to you. The personali-sation of advertising may be based on data collected about your use of our services (for example what pages you visit) and other data attributed to you by the advertising platform. If you do not allow these cookies, you will receive less relevant adverts.

      Cookie Subgroup Cookies Cookies used Lifespan
      .lgesbattery.com _ga Third Party Cookie 2 years
      .lgesbattery.com _gid Third Party Cookie 1 day
      .lgesbattery.com _gat Third Party Cookie 1 min
      .google.com NID Third Party Cookie 6 months
      .google.com OGPC Third Party Cookie 2 months
      .google.com 1P_JAR Third Party Cookie 1 month
      www.google.com DV Third Party Cookie 1 day
      .youtube.com YSC Third Party Cookie 1 session
      .youtube.com VISITOR_INFO1_LIVE Third Party Cookie 6 months
      .eloqua.com ELQSTATUS Third Party Cookie 1 year
      .eloqua.com ELOQUA Third Party Cookie 1 year
    3. Managing cookie preferences

      You can set your cookie preferences at any time through our cookie banner or more directly by changing the settings on your browser:

      1. - Microsoft Internet Explorer™
      2. - Mozilla Firefox™
      3. - Safari™
      4. - Google Chrome™

      If your browser is not listed here, you can find out how to manage cookies by consulting the docu-mentation provided by your particular browser manufacturer. You may also consult your mobile device documentation for information on how to disable cookies on your mobile device.

  • Automated decision making, including profiling

    LGES does not carry out any decision making, including profiling which produces legal or similarly significant effects. Some of our third-party providers use automated decision making tools and data algorithms to help us organize data for marketing purposes. You have the right to object to this processing at any time, please see the section on Your Rights below for more information.

  • Retention Periods and Deletion

    We only keep your personal data as necessary to achieve the purpose it was collected for or as re-quired by law.

    Purpose of Collection and Retention of Personal Information Period of Retention
    Partnership and Partner Benefits 5 years
    Marketing 5 years
    Product Services including Monitoring, Maintenance and Recall, etc 5 years

    Partnership information will become dormant after 1 year of no log in history, however, dormant partnership information may be retained for an additional year subject to partners’ consent.

    Purpose of Collection and Retention
    of Personal Information
    Applicable Korean Laws and Regulations Retention Period
    Preserving records of visit to the website (website, etc.) Protection of Communications Secrets Act 3 Months
    Preserving records on resolving customer complaints or disputes Act on the Consumer Protection in Electronic Commerce, etc. 3 Years

    We take steps to secure your information and to destroy it once it is no longer necessary for our business purposes or the retention period has lapsed. In case of paper records, we use the paper shredder to dispose of such data or incinerate the paper. In case of electronic files, we delete the data in a manner that is intended to prevent restoration or re-identification.

  • Recipients

    We may need to share your personal data with third parties to achieve the purposes set out in this Privacy Policy:

    Recipient Company Address Purpose
    LG CNS Buildings E13 and E14, LG Science Park, 71, Magok-jungang 8-ro,
    Gangseo-gu, Seoul, Republic of Korea 07795
    Maintenance of system
    LG Energy Solution Europe GmbH Otto-Volger-Straße 7C, 65843 Sulzbach (Taunus), Germany Marketing and/or customer
    services
    Oracle Korea Ltd. 517 Yeongdong-daero, Samseong 1(il)-dong,
    Gangnam-gu, Seoul, Republic of Korea 06164
    Collecting leads/Automatic
    Marketing
    LinkedIn Corporation 1000 W Maude Ave Sunnyvale (HQ), CA Collecting leads
    Meta Platforms, Inc.
    (formerly known as Facebook, Inc.)
    1 Hacker Way in Menlo Park, CA 94025, USA Collecting leads
    Digital Asset Group, Ltd. 1204F 419, Dosan-daero,
    Gangnam-gu, Seoul, Republic of Korea 06016
    Collecting leads / Marketing
    and/or analytics purposes
    Golden Planet Co. Ltd. 535, Eonju-ro, Gang-nam-gu, Seoul, Republic of Korea 06138 Collecting leads /
    Automatic Marketing

    Furthermore, depending on the circumstances, the personal data may be transferred to other enti-ties, e.g. entities providing services to LGES, such as IT service providers, advisers, auditors, and to the extent that it is necessary to fulfill obligations resulting from legal regulations, e.g. to the gov-ernment authorities.

    If we share your personal data, we ensure appropriate protections are in place to protect your per-sonal data.

  • International Transfers

    We may transfer your personal data to our service providers in the United States of America in connection with some of the processing activities detailed in this Privacy Policy. We also transfer your personal data to the Republic of Korea for which an adequacy decision of the EU Commission exists. Where data is transferred to countries which are not considered to provide adequate pro-tection to personal data, we put in place appropriate safeguards to protect your personal data, such as standard contractual clauses approved by the European Commission.

    If you would like to have more information regarding technical and organisational measures adopt-ed to protect your personal data during international transfers, please contact our data protection team (see below for contact details).

  • Your Rights

    Here at LGES, we try to be as open as possible on what personal data we hold and your related pri-vacy rights. We would like to make sure you are fully aware of all of your data protection rights.

    Access: You can request details of your personal data we hold. We will confirm whether we are processing your personal data and provide additional details including what kind of data we have about you, where we collected it from, how we use it (including the legal basis for our processing), how long we expect to keep it, and details of any automated decision making or profiling. If you ask us, we will provide you with a copy of your personal data free of charge. We may charge you a fee to cover our administrative costs if you request multiple copies of the same data or if the requests are mani-festly unfounded or excessive.

    Rectification: At your request, we will correct incomplete or inaccurate parts of your personal data, although we may need to verify the accuracy of the new information you provide us.

    Deletion: At your request, we will delete your personal data if:

    1. - it’s no longer necessary to retain your personal data;
    2. - you withdraw the consent which formed the basis of your personal data processing;
    3. - you have successfully objected to the processing of your personal data (see below);
    4. - your personal data was processed unlawfully; or
    5. - we are required to delete your personal data to comply with our legal obligations.

    We will review requests on a case by case basis in accordance with applicable data protection laws.

    Portability: You have the right to request that we transfer the data that we have collected about you to anoth-er organization, or directly to you, in certain circumstances.

    Restriction of processing: Where we process your personal data based upon our legitimate interest (or that of a third party), you have the right to object to this processing on grounds relating to your particular situation if you feel it impacts on your fundamental rights and freedoms.

    Consent: Where we process your personal data on the basis of you consent, you have the right to withdraw your consent at any time without prejudice to the lawfulness of personal data processing before the withdrawal of consent

    Marketing: Where we process your personal data for direct marketing purposes, you have the right to object at any time to this processing, which includes profiling to the extent that it is related to such di-rect marketing. If you wish to object and opt-out of receiving our marketing communications, use the unsubscribe mechanism included in the marketing communication or contact us at priva-cy.es@lgensol.com. Even if you opt out of marketing, you may still receive administrative or transactional communications from LGES.

    To exercise your rights, please contact us at:

    LG Energy Solution Security Policy Team

    Parc1 Tower1, 108, Yeoui-daero, Yeongdeungpo-gu, Seoul, Republic of Korea 07335
    Tel: +82-2-3773-3340
    Email: privacy.es@lgensol.com

    We will respond to your request within a month, but you may need to provide us proof of identifi-cation before we can action your request.

  • Data Protection Officer

    LGES Security Policy Team is the designated department in charge of personal data protection, with overall responsibility for the processing of personal information and related complaints handling. You can direct any inquiries about personal data protection to LGES Security Policy Team, and we will respond to and address you inquiries without delay.

    Department in charge of personal information protection:
    - Department : Security Policy Team
    - Email : privacy.es@lgensol.com

    For all other enquiries, you can contact our Customer Inquiry Service Department:
    - Department : Marketing Communication Department
    - Email : lgresu@lgensol.com

    Branch office in Germany and Data Protection Officer::
    - LG Energy Solution Europe GmbH
    - Company Address : Otto-Volger-Str.7C, 65843, Sulzbach (Taunus), Germany
    - Contact Email of Data Protection Officer : data.protect@lgensol.com

  • How to contact the supervisory authority

    We will try to resolve any complaints you may have but if you are not satisfied with our response, you have the right to complain or seek advice from a supervisory authority and/or bring a claim against us in any court of competent jurisdiction. You can find the contact details for all EU supervi-sory authorities at https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.

    This Privacy Policy is in force as of 14th March 2022.

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