PRIVACY POLICY FOR MEMBER / USER (non-EU)

  • • General

    LG Energy Solution, Ltd. (hereinafter referred to as the “Company”) cares about your privacy. The Company provides many products and services. This privacy policy applies specifically to LG ESS Battery Division and its websites (https://www.lgessbattery.com). This privacy policy does not apply to any other LG Energy Solution branded products or services.

    The purpose of this privacy policy is to explain how we collect information, what we collect, how we use it, how we share it, and what controls and rights you have. In this Privacy Policy, “Member” refers to individuals who have registered as a member in the ESS Battery Website(www.lgessbattery.com). “User” refers to individuals who are using channels of LG Energy Solution, including but not limited to ESS Battery Website(www.lgessbattery.com), Websites, SNS channels, advertisements.

    The Company may amend this Privacy Policy as required by relevant laws or Company’s internal regulation.

  • • Purpose and legal grounds of processing personal data

    Member's Personal Data

    1. Information to be collected

        CEO Name / Phone Number / Email / Company Location / Number of Employees / Preferred Distributor

    2. Purpose

        Member registration / Providing product and company information, including about LG Energy Solution’s Residential Energy Storage business / Distribution of marketing materials (including by mail, email and telephone) / Notifications / Permitting access to other LG products and services, including the RESU Monitor

    3. Method of Collection

        Webpage (provided by members)

    4. Legal grounds of processing personal data

      1. - The Company processes personal data for purposes related to the negotiations and performance of a contract, i.e. for the purposes necessary to perform the contract – this concerns customers who are natural persons and are parties to the contract with the Company.

      2. - Personal data is also processed in order to comply with obligations resulting from legal provisions, e.g. tax regulations and other provisions that apply to the Company

      3. - The Company may process personal data for administrative purposes, conducting internal policies, financial planning, debt collection, processing inquiries and complaints, pursuing claims and defending against claims, verification of compliance with internal procedures, marketing of Company’s products and services i.e. for purposes of the legitimate interest of the Company.

      4. - In other cases, the Company may process personal data based on a voluntary consent to the processing of data and for the purposes indicated in such consent. Then a legal basis for processing is the customer’s consent.

        If you don’t provide personal data to the Company, you may be restricted from entry into the contract, performance of the contract including remittance of payment, which means that collection of data is necessary for this purpose, results from the provisions of law and is a condition of concluding a contract. The provision of personal data in order to fulfil the legitimate interest of the Company is voluntary, but necessary for the achievement of the above objectives. In the case of consent, providing personal data by the customer is voluntary, and not giving such consent has no negative consequences. The Company is not aware that the collection of your personal data is required or authorized by any law.

    User's Personal Data

    1. Information to be collected

        Name / Postal Code / Phone number / Mobile phone number / Email / Address / Electricity bill / Whether you own your house / Title, Content, Recipient of Inquiry or Quote Request

    2. Purpose

        Marketing (including by mail, email and telephone) / Introduction of LG Energy Solution’s products / Contact User if necessary in relation to the product and its use / Manage and coordinate product recalls / Troubleshooting and monitoring product operation / Permitting access to other LG products and services, including the RESU Monitor

    3. Method of Collection

      1. Webpage (provided by users)

      2. LinkedIn Lead Generation Campaign (provided by third parties)

      3. Marketing Automation Tool (Oracle Eloqua)

      4. Facebook Lead Generation Campaign (provided by third parties)

      5. AllTime Power Lead Generation Campaign (provided by third parties)

      6. Clickfunnels (CRM Tool, provided by users)

      7. Australia Microsite (lghomebattery.com.au)

      8. Distributors, retailers and installers

    4. Legal grounds of processing personal data

        The Company may process personal data based on a voluntary consent to the processing of data and for the purposes indicated in such consent. Then a legal basis for processing is the customer’s consent.

        The Company is not aware that the collection of your personal data is required or authorized by any law. If you don’t provide personal data to the Company, the Company may not be able to contact you in relation to issues associated with the product and its use and installation.

  • • Retention period

    The Company retains the personal data for the period as required by the law and in accordance with the data retention policies applied by the Company. The Company may retain the data which may be used for proving the existence of the contract and the performance of such contract for the period of the contract and by the time all the rights or obligations under the contract are terminated or may retain data until the expiration of the claim limitation period, whichever is longer. - And the Company will destroy or delete personal data without delay when the customer requests or Purpose has been completed.
    You may obtain the data retention policies by contacting the Company.

  • • Recipients

    Except for the following cases, the Company will not disclose personal data to a third party.

    Scope Regions
    (of data subjects)
    Recipient Purpose
    User's
    Personal data
    Australia LG Energy Solution Australia (Unit 12, 35 Dunlop Rd, Mulgrave, VIC, Australia 3170) Marketing / Delivering user's contact information to Installers (on the list of Recipients) who can introduce LG Energy Solution’s products
    Australia Installers [Link] Marketing / Introduce / Install LG Energy Solution’s products
    Hubspot (20 Hunter St, Sydney, NSW 2000, Australia) Temporarily Storing Lead / Delivering Lead / Mediating Recipients
    Solar Service Guys (2/11 Morrison Close, Mansfield, QLD 4122, Australia) Technical Support Services
    Lead Lag Solutions (Office 1, 20 McDonald Street, Werribee VIC 3030, Australia) Product Recall Management
    USA LG Energy Solution Michigan (1 LG Way, Holland, MI 49423, USA) Marketing / Delivering user's contact information to Installers (on the list of Recipients) who can introduce LG Energy Solution’s products
    USA Installers [Link] Marketing / Introduce LG Energy Solution’s products
    AllTime Power (643 Magazine St 300B New Orleans, Louisiana 70130, USA) Lead Generation / Delivering Lead
    Clickfunnels (3443 W Bavaria St, Eagle, ID 83616, USA) Temporarily Storing Lead / Delivering Lead / Mediating Recipients
    Zapier (548 Market St. #62411. San Francisco, CA 94104-5401, USA) Temporarily Storing Lead / Delivering Lead / Mediating Recipients
    Global Oracle (100 Oracle Pkwy, Redwood City, CA 94065, USA) Collecting leads / Automatic Marketing
    Zapier (548 Market St. #62411. San Francisco, CA 94104-5401, USA) Temporarily Storing Lead / Delivering Lead / Mediating Recipients
    LinkedIn (10 Marina Boulevard 30-00 Marina Bay Financial Center Tower 2 Singapore 018983) Collecting leads
    Member's
    Personal data
    Global LG CNS (Buildings E13 and E14, LG Science Park, 71, Magokjungang 8-ro, Gangseo-gu, Seoul, Republic of Korea) Maintenance of system

    Furthermore, depending on the circumstances, the personal data may be transferred to other entities, e.g. entities providing services to the Company, such as IT service providers, advisers, auditors, and to the extent that it is necessary to fulfill obligations resulting from legal regulations, e.g. to the government authorities.

  • • Deletion of personal data
    1. The Company shall destroy relevant personal data when it became unnecessary because the personal data retention period had lapsed, the handling purpose had been accomplished, or an information subject had made a request for destruction, etc.

    2. In case of the personal data in the form of the paper, the Company uses the paper shredder to dispose of such data or incinerate the paper, and in case of the personal data in the form of the electronic files, the Company deletes the data by using the means which preclude any restoration of such data.

  • • Rights of the data subject
    1. The Company has obligation and responsibility to ensure the rights of data subject with regard to personal data in the Company retained in any form such as electronic files, papers.

    2. The laws may grant the customer (or its representatives) specific rights in connection with the processing of personal data by the Company. Depending on the applicable law, the customer has the right to access their data, rectify it, delete, and restrict the processing of personal data, the right to object to the processing of personal data and the right to data portability.

    3. The data subject may exercise the rights provided to the data subject under applicable law and/or complain about a breach of these rights by contacting the personal data protection department/team as specified information below and upon receiving your fax, phone or email, the Company will promptly respond. The Company may demand to the data subject the copy of identification by which the Company can verify the identity of the data subject.

    4. The Company may request the Power of Attorney and the copy of identification by which the Company can verify the existence of legitimate delegation to the representative of the data subject, if the data subject exercises its rights through its representative.

    5. If the personal data are processed under the data subject’s consent, the data subject may withdraw its consent at any time without prejudice to the lawfulness of personal data processing before data subject’s withdrawal of consent. The users may suspend the treatment of personal data for the purpose of direct marketing.

    6. If you wish to opt-out of receiving our marketing communications, use the unsubscribe mechanism included in the marketing communication or contact us at privacy.es@lgensol.com. Even if you opt out of marketing, you may still receive administrative or transactional communications from the Company.

  • • Transfer of personal data
    1. Considering it engages in global businesses, the Company may provide the users' personal data to the companies located in other countries for the purpose as stated in the section titled "Recipients". For the places where the personal data is transmitted, retained or processed, the Company takes reasonable measures for protecting those personal data.
      Personal data shall be processed to the extent of “Purpose and legal grounds of processing personal data” and, without prior notice, shall not be processed beyond such scope and purpose.
      The personal data are transferred through secured cable or VPN and Company adopts technical and organisational measures necessary to ensure transferred personal data not to be lost, stolen, disclosed, altered or destructed. If you need further information regarding technical and organisational measures to be adopted, contact as below information, then we will promptly respond to your inquiry.
  • • Personal Data Protection Management Director

    Department Name: LG Energy Solution Information Security Group

  • • Personal Data Protection Management Department
    1. 1. Department Name: LG Energy Solution Security Policy Team
    2. 2. Tel: +82-2-3773-3340
    3. 3. Email: privacy.es@lgensol.com
  • • Personal Data Handlers
    1. 1. Department Name: LG Energy Solution ESS Battery Division
    2. 2. Name: Hyukjoon Kwon
    3. 3. Tel: +82-2-3773-6967
    4. 4. Email: hkwon@lgensol.com
  • • Right to lodge a complaint with a supervisory authority

    You may lodge a complaint with a supervisory authority i.e. the President of Data Protection Authority.
    A Supervisory Authority is a separate organization from the Company. If you are not satisfied with Company’s response to your complaint regarding your rights on personal data and you need further assistance, then you may lodge a complaint with a supervisory authority.

  • • Business customer obligation

    If a business customer provides to the Company personal data of his employees, agents, directors, partners, associates, business partners, suppliers and others, the customer is obliged to inform them that the Company is the data controller of their personal data and that it processes their personal data in accordance with the principles set out above, and if requested by the Company, the customer is obliged to provide the Company with confirmation of the provision of such information.

  • • Protection of personal data of children

    The Company does not collect any information from the children under 13 or equivalent minimum age as prescribed in the laws in relevant jurisdiction.

  • • Selling of personal data

    The Company does not and will not sell any personal data.

  • • Effective date of Privacy Policy

    This Privacy Policy shall be effective on May 26, 2022.