PRIVACY POLICY FOR PARTNER / USER (EU)

  • General

    This website is operated by LG Energy Solution Ltd. (‘LGES’, ‘we’ or ‘us’), a company incorporated in Korea with registered office at Tower 1, Parc 1, 108, Yeoui-daero, Yeongdeungpo-gu, Seoul, Repub-lic of Korea.

    We at LGES care about your privacy. The purpose of this Privacy Policy is to explain what personal data we collect, how we collect it, use it and share it, and what controls and rights you may exercise with respect to your personal data. This Privacy Policy applies specifically to the data processing practices of the LG ESS Battery Division, including through this website (https://www.lgessbattery.com), for which LGES is the data controller within the meaning of the General Data Protection Regulation (EU) 2016/679 (‘GDPR’). This Privacy Policy does not apply to any other LG Energy Solution branded products or services.

    We may update this Privacy Policy from time to time, so please review it frequently. If we make material changes to this Privacy Policy, we will notify you by means of a notice on our home page.

  • Partners Data Collection and Processing

    A “Partner” is an organization who has registered as a member of the ESS Battery Website (www.lgessbattery.com). Partners are typically installers or distributors who handle our LG home battery products. This section describes our practices with respect to Partner information.

    1. Personal Data We May Collect
      CEO Name and contact details (including phone number and email) / Information about employees (including names, contact numbers, job position) / Preferred Distributor / IP address / Information about visits to our website
    2. Methods of Collection

      We collect personal data when you interact with us, including during phone calls, via emails, or via online forms on this website. We also collect and process various information regarding your use of, and your behaviour on, our website through cookies. For more information, see our section on Cookies below.

      The provision of certain personal data may be voluntary, and other may be required. If you don’t provide us with the personal data required for a particular processing purpose (e.g., to complete a contract with you), then we may not be able to provide the service you request.

    3. Purpose for Processing and Legal Basis

      The processing of your personal data is either based on your explicit consent (Art. 6 para 1 lit a) GDPR), is necessary for us to enter into or perform a contract to which you are a party (Art. 6 para 1 lit b) GDPR), is needed to comply with our legal obligations (Art. 6 para 1 lit c) GDPR), or it is neces-sary to pursue our legitimate business interests (Art. 6 para 1 lit f) GDPR).

      We may use your personal data to:

      1. - Register you as a Partner
      2. - Provide you with products or services
      3. - Provide you with product and company information, including about LGES’ Residential En-ergy Storage business
      4. - Distribute marketing materials (including by mail, email and telephone)
      5. - Send you important notifications (including about required software updates and training sessions for installers)
      6. - Permit access to other LGES products and services, including the RESU Monitor
      7. - Comply with obligations resulting from legal requirements, e.g. tax regulations and other provisions that apply to us
      8. - Improve our website

      We may also process your personal data for administrative purposes, such as conducting internal policies, financial planning, debt collection, processing inquiries and complaints, pursuing claims and defending against claims, verification of compliance with internal procedures, marketing of our products and services, and for other legitimate business purposes.

  • Users Data Collection and Processing

    A “User” is a non-registered individual who interacts with us, including but not limited to through the ESS Battery Website, SNS channels, and advertisements.

    1. Personal Data We May Collect
      Name / Postal Code / Phone number / Mobile phone number / Email / Address / Electricity bill / Whether you own your house / Title, Content, Recipient of Inquiry or Quote Request
    2. Methods of Collection

      We collect personal data:

      1. - directly from you when you interact with us, including during phone calls, via emails, or via online forms on this website
      2. - from our distributors, retailers, and installers and other third parties (including LinkedIn Lead Generation Campaign, Marketing Automation Tool (Oracle Eloqua), Facebook Lead Generation Campaign).

      We also collect and process various information regarding your use of, and your behaviour on, our website through cookies. For more information, see our section on Cookies below.

      The provision of certain personal data may be voluntary, and other may be required. If you don’t provide us with the personal data required for a particular processing purpose (e.g., to complete a contract with you), then we may not be able to provide the service you request.

    3. Purpose for Processing and Legal Basis

      The processing of your personal data is either based on your explicit consent (Art. 6 para 1 lit a) GDPR), is necessary for us to enter into or perform a contract to which you are a party (Art. 6 para 1 lit b) GDPR), is needed to comply with our legal obligations (Art. 6 para 1 lit c) GDPR), or it is neces-sary to pursue our legitimate business interests (Art. 6 para 1 lit f) GDPR).

      We may use your personal data to:

      1. - Provide you with products or services
      2. - Send you important notifications (including about required software updates)
      3. - Provide you with marketing (including by mail and email) and introduce you to LGES’ products
      4. - Contact you, if necessary, in relation to your LGES product and its use
      5. - Manage and coordinate product recalls
      6. - Troubleshooting and monitoring product operation
      7. - Permit access to other LG products and services, including the RESU Monitor
      8. - Comply with obligations resulting from legal requirements
      9. - Improve our website

      We may also process your personal data for administrative purposes, such as conducting internal policies, financial planning, debt collection, processing inquiries and complaints, pursuing claims and defending against claims, verification of compliance with internal procedures, marketing of our products and services, and for other legitimate business purposes.

  • Security

    Any personal data we collect and process will be held securely in accordance with applicable legal requirements. We have implemented technical and organizational and physical security measures to prevent personal data being lost, stolen, disclosed, altered or destructed, including:

    1. - Comprehensive information security policies which are regularly reviewed and updated.
    2. - Cryptographic protocols such as TLS to protect information in transit over public networks, and firewalls, and DDoS protection to filter attacks.
    3. - Data security controls including segregation of data, and where applicable, use of commer-cially available and industry-standard encryption technologies.
    4. - Logical access controls designed to manage electronic access to data and system functionali-ty based on authority levels and job functions.
    5. - Physical and environmental security measures for data centers, server room facilities and other areas containing client confidential information designed to: (i) protect information assets from unauthorized physical access, (ii) manage, monitor and log movement of per-sons in and out of LGES’ facilities, and (iii) guard against environmental hazards such as heat, fire and water damage.
    6. - Operational procedures and controls to provide for configuration, monitoring, and mainte-nance of technology and information systems according to prescribed internal and adopted industry standards, including secure disposal of systems and media to render all infor-mation or data contained therein as undecipherable or unrecoverable prior to final disposal or release from LGES’ possession.
  • Cookies

    Our website uses ‘cookies’ to store and retrieve user information from time to time to provide per-sonalized service. A cookie is a very small text file that the server uses to operate the website, which sends to the user’s browser and is stored on the user’s computer hard disk. You can change your cookie preferences at any time by clicking [here]

    1. Strictly Necessary Cookies

      These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for ser-vices, such as setting your privacy preferences or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will then not work. These cookies do not store any personal data.

      Cookie Subgroup Cookies Cookies used Lifespan
      www.lgessbattery.com JSESSIONID First Party Cookie 1 session
      www.lgessbattery.com ipmsperf_uuid First Party Cookie 1 year
      www.lgessbattery.com cookieViewYnPL1266 [First Party Cookie] 1 day
    2. Targeting Cookies

      These cookies are usually set on our website by our advertising partners and are used to collect information about your browsing habits and then deliver advertising relevant to you. The personali-sation of advertising may be based on data collected about your use of our services (for example what pages you visit) and other data attributed to you by the advertising platform. If you do not allow these cookies, you will receive less relevant adverts.

      Cookie Subgroup Cookies Cookies used Lifespan
      .lgesbattery.com _ga Third Party Cookie 2 years
      .lgesbattery.com _gid Third Party Cookie 1 day
      .lgesbattery.com _gat Third Party Cookie 1 min
      .google.com NID Third Party Cookie 6 months
      .google.com OGPC Third Party Cookie 2 months
      .google.com 1P_JAR Third Party Cookie 1 month
      www.google.com DV Third Party Cookie 1 day
      .youtube.com YSC Third Party Cookie 1 session
      .youtube.com VISITOR_INFO1_LIVE Third Party Cookie 6 months
      .eloqua.com ELQSTATUS Third Party Cookie 1 year
      .eloqua.com ELOQUA Third Party Cookie 1 year
    3. Managing cookie preferences

      You can set your cookie preferences at any time through our cookie banner or more directly by changing the settings on your browser:

      1. - Microsoft Internet Explorer™
      2. - Mozilla Firefox™
      3. - Safari™
      4. - Google Chrome™

      If your browser is not listed here, you can find out how to manage cookies by consulting the docu-mentation provided by your particular browser manufacturer. You may also consult your mobile device documentation for information on how to disable cookies on your mobile device.

  • Automated decision making, including profiling

    LGES does not carry out any decision making, including profiling which produces legal or similarly significant effects. Some of our third-party providers use automated decision making tools and data algorithms to help us organize data for marketing purposes. You have the right to object to this processing at any time, please see the section on Your Rights below for more information.

  • Retention Periods and Deletion

    We only keep your personal data as necessary to achieve the purpose it was collected for or as re-quired by law.

    Purpose of Collection and Retention of Personal Information Period of Retention
    Partnership and Partner Benefits 5 years
    Marketing 5 years
    Product Services including Monitoring, Maintenance and Recall, etc 5 years

    Partnership information will become dormant after 1 year of no log in history, however, dormant partnership information may be retained for an additional year subject to partners’ consent.

    Purpose of Collection and Retention
    of Personal Information
    Applicable Korean Laws and Regulations Retention Period
    Preserving records of visit to the website (website, etc.) Protection of Communications Secrets Act 3 Months
    Preserving records on resolving customer complaints or disputes Act on the Consumer Protection in Electronic Commerce, etc. 3 Years

    We take steps to secure your information and to destroy it once it is no longer necessary for our business purposes or the retention period has lapsed. In case of paper records, we use the paper shredder to dispose of such data or incinerate the paper. In case of electronic files, we delete the data in a manner that is intended to prevent restoration or re-identification.

  • Recipients

    We may need to share your personal data with third parties to achieve the purposes set out in this Privacy Policy:

    Recipient Company Address Purpose
    LG CNS Buildings E13 and E14, LG Science Park, 71, Magok-jungang 8-ro,
    Gangseo-gu, Seoul, Republic of Korea 07795
    Maintenance of system
    LG Energy Solution Europe GmbH Otto-Volger-Straße 7C, 65843 Sulzbach (Taunus), Germany Marketing and/or customer
    services
    Oracle Korea Ltd. 517 Yeongdong-daero, Samseong 1(il)-dong,
    Gangnam-gu, Seoul, Republic of Korea 06164
    Collecting leads/Automatic
    Marketing
    LinkedIn Corporation 1000 W Maude Ave Sunnyvale (HQ), CA Collecting leads
    Meta Platforms, Inc.
    (formerly known as Facebook, Inc.)
    1 Hacker Way in Menlo Park, CA 94025, USA Collecting leads
    Digital Asset Group, Ltd. 1204F 419, Dosan-daero,
    Gangnam-gu, Seoul, Republic of Korea 06016
    Collecting leads / Marketing
    and/or analytics purposes
    Golden Planet Co. Ltd. 535, Eonju-ro, Gang-nam-gu, Seoul, Republic of Korea 06138 Collecting leads /
    Automatic Marketing

    Furthermore, depending on the circumstances, the personal data may be transferred to other enti-ties, e.g. entities providing services to LGES, such as IT service providers, advisers, auditors, and to the extent that it is necessary to fulfill obligations resulting from legal regulations, e.g. to the gov-ernment authorities.

    If we share your personal data, we ensure appropriate protections are in place to protect your per-sonal data.

  • International Transfers

    We may transfer your personal data to our service providers in the United States of America in connection with some of the processing activities detailed in this Privacy Policy. We also transfer your personal data to the Republic of Korea for which an adequacy decision of the EU Commission exists. Where data is transferred to countries which are not considered to provide adequate pro-tection to personal data, we put in place appropriate safeguards to protect your personal data, such as standard contractual clauses approved by the European Commission.

    If you would like to have more information regarding technical and organisational measures adopt-ed to protect your personal data during international transfers, please contact our data protection team (see below for contact details).

  • Your Rights

    Here at LGES, we try to be as open as possible on what personal data we hold and your related pri-vacy rights. We would like to make sure you are fully aware of all of your data protection rights.

    Access: You can request details of your personal data we hold. We will confirm whether we are processing your personal data and provide additional details including what kind of data we have about you, where we collected it from, how we use it (including the legal basis for our processing), how long we expect to keep it, and details of any automated decision making or profiling. If you ask us, we will provide you with a copy of your personal data free of charge. We may charge you a fee to cover our administrative costs if you request multiple copies of the same data or if the requests are mani-festly unfounded or excessive.

    Rectification: At your request, we will correct incomplete or inaccurate parts of your personal data, although we may need to verify the accuracy of the new information you provide us.

    Deletion: At your request, we will delete your personal data if:

    1. - it’s no longer necessary to retain your personal data;
    2. - you withdraw the consent which formed the basis of your personal data processing;
    3. - you have successfully objected to the processing of your personal data (see below);
    4. - your personal data was processed unlawfully; or
    5. - we are required to delete your personal data to comply with our legal obligations.

    We will review requests on a case by case basis in accordance with applicable data protection laws.

    Portability: You have the right to request that we transfer the data that we have collected about you to anoth-er organization, or directly to you, in certain circumstances.

    Restriction of processing: Where we process your personal data based upon our legitimate interest (or that of a third party), you have the right to object to this processing on grounds relating to your particular situation if you feel it impacts on your fundamental rights and freedoms.

    Consent: Where we process your personal data on the basis of you consent, you have the right to withdraw your consent at any time without prejudice to the lawfulness of personal data processing before the withdrawal of consent

    Marketing: Where we process your personal data for direct marketing purposes, you have the right to object at any time to this processing, which includes profiling to the extent that it is related to such di-rect marketing. If you wish to object and opt-out of receiving our marketing communications, use the unsubscribe mechanism included in the marketing communication or contact us at priva-cy.es@lgensol.com. Even if you opt out of marketing, you may still receive administrative or transactional communications from LGES.

    To exercise your rights, please contact us at:

    LG Energy Solution Security Policy Team

    Parc1 Tower1, 108, Yeoui-daero, Yeongdeungpo-gu, Seoul, Republic of Korea 07335
    Tel: +82-2-3773-3340
    Email: privacy.es@lgensol.com

    We will respond to your request within a month, but you may need to provide us proof of identifi-cation before we can action your request.

  • Data Protection Officer

    LGES Security Policy Team is the designated department in charge of personal data protection, with overall responsibility for the processing of personal information and related complaints handling. You can direct any inquiries about personal data protection to LGES Security Policy Team, and we will respond to and address you inquiries without delay.

    Department in charge of personal information protection:
    - Department : Security Policy Team
    - Email : privacy.es@lgensol.com

    For all other enquiries, you can contact our Customer Inquiry Service Department:
    - Department : Marketing Communication Department
    - Email : lgresu@lgensol.com

    Branch office in Germany and Data Protection Officer::
    - LG Energy Solution Europe GmbH
    - Company Address : Otto-Volger-Str.7C, 65843, Sulzbach (Taunus), Germany
    - Contact Email of Data Protection Officer : data.protect@lgensol.com

  • How to contact the supervisory authority

    We will try to resolve any complaints you may have but if you are not satisfied with our response, you have the right to complain or seek advice from a supervisory authority and/or bring a claim against us in any court of competent jurisdiction. You can find the contact details for all EU supervi-sory authorities at https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.

    This Privacy Policy is in force as of 14th March 2022.