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WEcare

Welcome! If you are currently using an LG RESU Home Battery,
your product may be eligible for important product and software upgrades,
replacements under recall programs, and other services to enhance your RESU user experience.
We care and we are here to take care of you.

Please complete the form below to check the status of your product
and to elect whether to receive additional information.

RESU3.3, RESU6.5, RESU10, RESU13, RESU7H Type-R, RESU10H Type-R, RESU10H Type-C, RESU10H Type-R(Secondary)
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Product Serial Number How to find the serial number
Installer Information
Inverter brand
Select Inverter brand
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  • Fronius
  • Goodwe
  • Growatt
  • Huawei
  • Ingeteam
  • Selectronic
  • SMA
  • Sofar Solar
  • SolarEdge
  • SolaX Power
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  • Sungrow
  • Victron
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  • Western Co
  • Unknown
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We will use the information provided above to confirm your product and contact you regarding product and software updates. Please review our Privacy Policy for additional information about how we use your data.

Check for Eligibility ​

If you are using one of the affected models, follow the instructions below and check if your product is eligible for recall.

The s/n label is located behind the access door.
For 7H and 10H​
The serial number appears underneath the battery.
Right side of RESU battery, Underneath DC cables
For LV3.3, LV6.5, LV13 and LV10​
The serial number is on the right-hand side of the battery.
Or it may be under the battery cables and/or conduit.
Do NOT attempt to dismantle the battery or cabling. ​