Serial Number Check

Please complete the form below to check the status of your product
and to elect whether to receive additional information.

LV 3.3, LV 6.5, LV 10, LV 13, 7H-R, 10H-R, 10H-C, 10H-R(Secondary)

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Product Serial Number How to find the serial number

Installer Information

Inverter brand

Select Inverter brand

Select Inverter brand
Fronius
Goodwe
Growatt
Huawei
Ingeteam
Selectronic
SMA
Sofar Solar
SolarEdge
SolaX Power
Solis
Sungrow
Victron
Viessmann
Western Co
Unknown
Other

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Check for Eligibility

If you are using one of the affected models, follow the instructions below and check if your product is eligible for recall.

The s/n label is located behind the access door.

For 7H and 10H: The serial number appears underneath the battery.

Right side of battery, Underneath DC cables

For LV3.3, LV6.5, LV13 and LV10: The serial number is on the right-hand side of the battery.
Or it may be under the battery cables and/or conduit.
Do NOT attempt to dismantle the battery or cabling.

Serial Number Check

Check for Eligibility ​

Check for Eligibility