News & Events
Frequently Asked Questions Regarding LG Energy Solution's Battery Software Update Program
10.28.2022Frequently Asked Questions Regarding LG Energy Solution's
Recall and Battery Software Update Program
Q1: Why is LG Energy Solution updating my battery's software?
A:
In cooperation with the U.S. Consumer Product Safety Commission ("CPSC") and other global product safety authorities, LG Energy Solution ("LGES") announced a recall of certain home energy storage batteries. The home batteries can overheat in rare circumstances, posing a risk of fire and emission of harmful smoke.
Accordingly, LGES has arranged for remote software updates to recalled batteries that are connected online. The diagnostic software updates are designed to monitor the recalled battery cells and shut down the battery if a fire risk is detected. LGES is undertaking this voluntary action as part of its commitment to product safety and customer service.
Q2: What should customers do to access the software update?
A:
No action is required by customers whose batteries are connected online, because LGES will deliver the diagnostic software updates remotely.
If your ESS Home Battery is not connected online, LGES, its distributors, and its installers will attempt to contact you to arrange for a technician visit to manually update the diagnostic software. Customers can also contact LGES by phone at 888-737-8104 from 9 a.m. to 5 p.m. ET Monday through Friday, or by email at RESUservice@lgensol.com, to schedule a manual software update.
Q3: Should I stop using my battery?
A:
No. Please keep your battery powered on and connected online so that LGES may deliver the software update to your battery remotely.
Q4: What should I do if the updated diagnostic software shuts down my battery?
A:
If your battery shuts down, please contact LG Energy Solution Michigan by phone at 888-737-8104 from 9 a.m. to 5 p.m. ET Monday through Friday, or by email at RESUservice@lgensol.com, for further instructions. Do not attempt to turn the battery on again.
Prime+ Copy Link
10H Prime+
Specification- Usable Energy (kWh)
9.6
- Weight (kg)
244
- Dimensions (mm)
19.8 x 32.2 x 11.6
- Communication Interface
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- Enclosure Protection Rating
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10.6 / 14.1 / 17.7
- Weight (kg)
121 / 156 / 191
- Dimensions (mm)
535 x (854/1050/1246) x 351
- Communication Interface
RS485/CAN
- Enclosure Protection Rating
IP55
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2453.8
- Voltage Range (V)
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7,300 x 2,896 x 2,050
- Weight (Ton)
29.0
Long Duration & Energy Copy Link
JH4 DC LINK 2.8
Specification- Energy (kWh)
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- Dimension (W x H x D, mm)
8,720 x 2,896 x 2,050
- Weight (Ton)
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- Weight (lb)
246
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Specification- Usable Energy (kWh)
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- Weight (lb)
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- Dimensions (inch)
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- Communication Interface
CAN & RS485
- Enclosure Protection Rating
IP55
Prime+ Copy Link
16H Prime+
Specification- Usable Energy (kWh)
16
- Weight (lb)
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- Dimensions (inch)
19.8 x 42.8 x 11.6
- Communication Interface
CAN & RS485
- Enclosure Protection Rating
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Specification- Energy (kWh)
253.2
- Capacity (Ah)
290
- Nominal Voltage (V)
873
- Voltage Range (V)
714 ~ 1,000
- Dimensions (W x H x D,inch)
20.5 x 86.6 x 47.2
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357.5
- Capacity (Ah)
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1,233
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1,008 ~ 1,411
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20.5 x 124.0 x 47.2
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Specification- Energy (kWh)
327.712
- Capacity (Ah)
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- Dimensions (W x H x D,inch)
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