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General Terms and Conditions for Service Use

The following provisions are to specify the General Terms and Conditions for Service Use of LG ESS Battery Website provided by LG Energy Solution, Ltd..
Please verify the general terms and conditions before using the services.

Chapter 1. General Provisions
  • Article 1 (Purpose)

    The purpose of these General Terms and Conditions is to provide rights, obligations, and duties between the site and the members wherein users use the Internet related services (hereinafter referred to as “Services”) of the LG ESS Battery Website https://www.lgessbattery.com provided by LG Energy Solution, Ltd. (hereinafter referred to as the "Company").

  • Article 2 (Definitions of Terms)

    The definitions of terms used in these General Terms and Conditions shall be as follows:

    1. “Member” shall refer to a person who consents to these General Terms and Conditions as an agent or a seller selling the ESS products of LG Energy Solution, specifies his or her personal information on the form of membership application at the LG ESS Battery Website, and obtains approval from a service administrator.
    2. “Site” shall refer to the virtual business place established to provide goods or services by using information telecommunication facilities of computers, etc. in order for the Company to provide goods or services, and shall be also used as a business operator administering the site.
  • Article 3 (Effectiveness and Modification of General Terms and Conditions)
    1. These General Terms and Conditions shall come into effect in relation to all users who intend to use the services provided by the Company.
    2. The provisions of these General Terms and Conditions shall come into effect when they are publicly announced at the site by being posted on the notification screen or some screen or in any other way.
    3. In the event that there is a significant ground for administration or business, the Company may change these General Terms and Conditions to the extent that it does not violate relevant laws, including the Act on Regulations of Standardized Contracts, etc., the Framework Act for Electronic Transactions, the Digital Signature Act, the Act on Information Telecommunication Network Use Promotion, etc., the Act on Door-to-Door Sales, etc., the Consumer Protection Act. These General Terms and Conditions as changed shall come into effect after being publicly announced for seven (7) days by being posting on the notification screen or some screen or in any other way.
  • Article 4 (Relevant Rules other than these General Terms and Conditions)

    With respect to any matter not specified in these General Terms and Conditions, the Framework Act on Electronic Telecommunications, the Electronic Telecommunications Business Act, and any other relevant laws, and guidelines independently specified by the Company, etc. shall be applicable.

  • Article 5 (Content of Services)

    The Company shall provide each of the following services:

    1. To provide information and educational materials related to the Company’s ESS products
    2. To provide benefits according to sales performance of the Company’s ESS products or
    3. To provide any other services determined by the Company.
  • Article 6 (Provision of Point Services)
    1. The Company may give designated points notified within the site according to members’ sales performance of ESS products of LG Energy Solution.
    2. Where there is a significant ground for administration or business of the site, the Company change items for accumulation of points, accumulation of points, or promotion gifts after giving a prior notice thereof.
    3. Points shall be accumulated for the latest one (1) year’s performance as of the day.
    4. The remaining points shall be points deducting used points from accumulated points.
    5. Members’ grades shall be fixed based on the accumulate points, and promotion gifts shall be provided by grade.
    6. Promotion gifts using the remaining points shall be provided.
  • Article 7 (Restrictions on Services)

    1. In each of the following cases, the Company may restrict or suspend the services in whole or in part:

      1. (a) Where it is unavoidable to do so due to constructions, including repairs of service equipment
      2. (b) Where the services have a substantial effect on the company’s other services
      3. (c) Where there is any other reason beyond one’s control or
      4. (d) Where it is difficult to normally use the services due to national urgencies, power failures, failures of relevant equipment, or excessive uses, etc., or where there is a significant ground for administration or business.
    2. Where a member has not logged in the site for ninety (90) days, he or she shall be deemed to be a dormant member, and may use the services in a normal way only if he or she changes an effective account according to the procedures provided by the services.
Chapter 2. Service Use Agreement
  • Article 8 (Formation of Use Agreement)
    1. If a member consents to the consent procedures specified for the provisions of these General Terms and Conditions for Service Use, he or she shall be deemed to have consented to the use agreement.
    2. A use agreement shall be formed when the Company approves a member’s application for use specified in this Article. The Company shall approve all of agreements of applications for use in Article 10 Sections 2 and 3.
  • Article 9 (Application for Use)

    An application for use shall be filed by specifying relevant records according to the predetermined form and method, online or an independent method for use determined by the Company.

  • Article 10 (Approval of Application for Use)
    1. When a member files an application for use by accurately specifying the matters set forth in Article 8, the Company may approve such an application except for the case of Section 2 or Also the Company may restrict use of the services in part according to the items of specifications.

    2. The Company may deter its approval of each of the following applications for use:

      1. (a) Where the Company does not have sufficient facilities for use of the services
      2. (b) Where it is impossible to provide the services for technical grounds
      3. (c) Where an application is found to affect the Company’s other services or
      4. (d) Where it is otherwise difficult to approve uses on any other grounds.

    3. The Company may not approve each of the following applications for use:

      1. (a) Where an ID (Email) or company information specified is not accurate
      2. (b) Where an ID (Email) or company information specified overlaps that of a previous member
      3. (c) Where an applicant files an application by specifying false required matters at the time of filing
      4. (d) Where an applicant files an application for the purpose of undermining the society's social orders or good morals
      5. (e) Where an application is found to affect the Company’s other services or
      6. (f) Where any other requirements for application for use determined by the Company are not satisfied.
  • Article 11 (Change of Specification in Agreements)

    Where there is a change in the matters specified by a member at the time of his or her application for use, the member shall make a change(s), online or an independent method for use determined by the Company.

  • Article 12 (Notifications for Members)
    1. In the event that the Company is required to give a notice to the members, it may do so by the emails submitted by the members.
    2. In the event that the Company gives a notice to unspecified and many members, it may replace individual notifications by posting notices on the bulletin board for not less than seven (7) days.
    3. In the event that a member has not verified a written confirmation provided by the Company due to his or her negligent control of an email address, errors in the site providing the mail services, etc., the Company shall not assume any responsibility therefor.
Chapter 3. Duties of Contracting Parties
  • Article 13 (Duties of Company)
    1. The Company shall not disclose or distribute to a third party a member’s personal information that it knows with respect to the provision of the services without his or her approval provided, however, that an exception shall be made where there are lawful procedures under the provisions of the laws. The Company may use a member’s personal information without his or her consent only for business purposes.
    2. To the extent of Section 1, the Company may prepare and use the statistical materials on the personal information of all or some of the members with prior consent by members with respect to its businesses, and transmit cookies to the members' computers through the services. In this case, the members may change the browser setup of the devices used to reject their receipts of cookies or give warnings to the receipts of cookies, and the members shall be responsible for changes of the use of the services resulting from a change in the setup for cookies.
    3. The Company may provide the members’ personal information as policy materials of public authorities, etc. without prior consent by members, in a form of big data, etc. in which the members’ personal information is not disclosed.
    4. The Personal Information Handling Policies independently specified shall regulate in detail the handling of personal information of members
  • Article 14 (Duties of Members)

    1. The members shall not engage in each of the following activities in using the services. In the event that a member has engaged in each of the following activities, he or she may be withdrawn from membership without a prior consent:

      1. (a) To wrongfully use another member’s email address or password
      2. (b) To use the information obtained by use of the services for duplication, performance, broadcasting, display, distribution, publication, etc. by way of copying, processing, translation, or secondary copyright works, etc. other than for a member’s personal use, or provide the information to a third party
      3. (c) To damage or give disadvantages to reputation of third parties
      4. (d) To infringe upon the copyrights and other rights of the Company and other third parties
      5. (e) To engage in any activity which is objectively found to be related to crimes
      6. (f) To register or distribute computer virus-infected materials that cause malfunctions of the services related facilities or the destructions or confusions of information, etc.
      7. (g) To send information that may obstruct stable operations of the services or send advertising information against the intention of a recipient or
      8. (h) To engage in any other activity in violation of relevant laws.
    2. The members shall comply with the requirements specified in these General Terms and Conditions and the service use information or matters of caution.
    3. The members shall comply with the restrictions on use posted on the notifications or independently notified by the Company for each of the contents.
    4. The members may not assign or grant to third parties, or offer as security, the rights to use the services and any other status under the User Agreement, and the Member who has placed the postings shall have all the rights to and responsibilities for the postings including the copyrights to the postings.
    5. The members may not appropriate the contents or functions of the services in whole or in part without prior approval by the Company.
Chapter 4. Use of Services
  • Article 15 (Members’ Duties and Responsibilities for Management of Member IDs and Passwords)
    1. The members shall be responsible for managing their log-in information of IDs (emails) and passwords. The members shall be responsible for all the consequences resulting from their negligence management or wrongful use of log-in information.
    2. In the event that a member’s ID (email), password, or company information is used by a third party without permission, the member must notify the Company thereof. In the event that a member has suffered damages or damages has been expanded because his or her default on or delay in giving a relevant notice to the Company, the Company shall not assume responsibilities for such damages.
    3. Where there is a change in the member information specified by a member at the time of his or her application for use, the member shall directly make a change(s) online, and shall be responsible for any problem that may arise due to his or her not doing so.
  • Article 16 (Provision of Information)

    The Company may provide the members by email any information that it finds to necessary while the services are used.

  • Article 17 (Compensation for Damages)
    1. The Company may conduct regular monitoring for improving the services, during which period the Company shall not compensate for damages as to unstable services or discontinuance of the services.
    2. The Company shall not assume responsibilities for damages or delay in provision of the services resulting from a ground beyond the control of providers, such as users’ negligent conduct, natural disasters of fires, flood, etc., or strikes, difficulties in supply of electricity, etc.
    3. In the event that a member suffers damages as a result of the Company’s willfulness or negligence, the member may request the Company to compensate for damages provided, however, that where a member suffers damages in violation of these General Terms and Conditions for Service Use and the Personal Information Handling Policies, the Company shall not assume responsibilities for such damages.
    4. In the event that a member violates these General Terms and Conditions for Service Use or otherwise obstructs the Company’s service provisions or other normal business activities because of his or her willfulness or negligence, he or she shall be responsible for compensating the Company for damages.
    5. In the event that a member does not receive goods shipped due to a wrong address or his or her personal ground, the Company shall not assume responsibilities therefor.
Chapter 5. Exemptions, Competent Court of Jurisdiction, etc.
  • Article 18 (Exemptions)
    1. The Company shall not assume responsibilities for use failures of the services due to reasons attributable to the members.
    2. The Company shall not be responsible for a member’s losing profits expected of using the services nor shall it be responsible for damages, etc. resulting from materials acquired through the services.
  • Article 19 (Governing Laws and Competent Court of Jurisdiction
    1. The General Terms and Conditions for Service Use and the Personal Information Handling Policies shall be governed by the laws of the Republic of Korea.
    2. In the event that there is a dispute between the Company and a member with respect to the use of services, in the first place, both parties shall sincerely make efforts to resolve such a dispute. In the event that a dispute is not resolved notwithstanding consultations, it shall be resolved by a lawsuit, in which case the Seoul Central District Court shall be the competent court of jurisdiction.

Addenda

These General Terms and Conditions shall be applicable from 01. 04, 2016.

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U.S. PRIVACY POLICY for the LG ESS Battery Division

  • Last updated: February 21, 2022

    We at LG Energy Solution, Ltd. care about your privacy.

    This Privacy Policy applies specifically to the collection practices of the LG ESS Battery Division, including through its website (https://www.lgessbattery.com). This Privacy Policy does not apply to any other LG Energy Solution branded products or services.

    The purpose of this Privacy Policy is to explain how we collect information, what we collect, how we use it, how we share it, and what controls and rights you may exercise with respect to your information.

    We may update this Privacy Policy from time to time.

  • ■ Data Collection About Partners

    A “Partner” is an individual who has registered as a member of the ESS Battery Website (www.lgessbattery.com). Partners are typically installers or distributors who handle our LG home battery products. This section describes our practices with respect to Partner information.

    1. Information We Collect

        CEO Name / Phone Number / Email / Company Location / Number of Employees / Preferred Distributor

    2. Purpose for Collection

        Member registration / Providing product and company information, including about LG Energy Solution’s Residential Energy Storage business / Distribution of marketing materials (including by mail, email and telephone) / Notifications regarding software updates, training sessions for installers, and new product releases / Permitting access to other LG products and services, including the RESU Monitor

    3. Methods of Collection

        Directly from you through the website

    4. Additional Uses of Information and Grounds for Processing

      In addition to the purposes for collection listed above, we also process information:

      1. - For purposes related to the negotiations and performance of a contract, i.e. for the purposes necessary to perform the contract – this concerns Partners who are natural persons and are parties to a contract with us.

      2. - To comply with obligations resulting from legal requirements, e.g. tax regulations and other provisions that apply to us.

      3. - For administrative purposes, such as conducting internal policies, financial planning, debt collection, processing inquiries and complaints, pursuing claims and defending against claims, verification of compliance with internal procedures, marketing of our products and services, and for other legitimate business purposes.

      4. - In accordance with any consent that you give.

        Certain information collection may be voluntary, and other collection may be required. If you don’t provide information to us when required for a particular processing purpose (e.g., to complete a contract with you), then we may not be able to provide the service you request.

  • ■ Data Collection about Users

    A “User” is a non-registered individual who interacts with us, including but not limited to through the ESS Battery Website, SNS channels, and advertisements.

    1. Information We Collect

        Name / Postal Code / Phone number / Mobile phone number / Email / Address / Electricity bill / Whether you own your house / Title, Content, Recipient of Inquiry or Quote Request

    2. Purpose for Collection

        Marketing (including by mail, email and telephone) / Introduction of LG Energy Solution’s products / Contact you if necessary in relation to the product and its use / Manage and coordinate product recalls / Troubleshooting and monitoring product operation / Permitting access to other LG products and services, including the RESU Monitor

    3. Methods of Collection

      1. Directly from you through the website and offline / From our distributors, retailers, and installers / From other third parties, including LinkedIn Lead Generation Campaign, Marketing Automation Tool (Oracle Eloqua), Facebook Lead Generation Campaign, AllTime Power Lead Generation Campaign

    4. Additional Uses of Information and Grounds for Processing

      In addition to the purposes for collection listed above, we also process information:

      1. - For purposes related to our contracts with you, including our warranties and terms that apply to your use of our products and services.

      2. - To comply with obligations resulting from legal requirements, e.g., conducting recalls and reporting to regulators.

      3. - For administrative purposes, such as conducting internal policies, financial planning, debt collection, processing inquiries and complaints, pursuing claims and defending against claims, verification of compliance with internal procedures, marketing of our products and services, and for other legitimate business purposes.

      4. - In accordance with any consent that you give.

        Certain information collection may be voluntary, and other collection may be required. If you don’t provide information to us when required for a particular processing purpose (e.g., to help you troubleshoot a product), then we may not be able to provide the service you request.

  • ■ Retention Period and Data Security

    We retain your information for the period as required by the law and in accordance with our data retention policies. You may request copies of our data retention policies by contacting us.

    We take steps to secure your information and to destroy it once it is no longer necessary for our business purposes or the retention period has lapsed. In case of paper records, we use the paper shredder to dispose of such data or incinerate the paper. In case of electronic files, we delete the data in a manner that is intended to prevent restoration or re-identification.

  • ■ Recipients

    We may share your information outside of our company in the following ways:

    - User information: Service providers that assist with storage, marketing, and advertising.

    - Partner information: Service providers that assist with system maintenance.

    Furthermore, depending on the circumstances, the personal data may be transferred to other entities, e.g. entities providing services to the Company, such as IT service providers, advisers, auditors, and to the extent that it is necessary to fulfill obligations resulting from legal regulations, e.g. to the government authorities.

  • ■ Your Rights and Choices

    You may have certain rights under the law in connection with the processing of your personal information.

    1. Correcting your Information

        If you believe that we may have false or inaccurate information about you, you may request that we correct it. Please contact us at privacy.es@lgensol.com to submit your request.

    2. Marketing Opt-Out

        If you wish to opt-out of receiving our marketing communications, use the unsubscribe mechanism included in the marketing communication or contact us at privacy.es@lgensol.com. Even if you opt out of marketing, you may still receive administrative or transactional communications from us.

    3. California Privacy Rights

      1. If you are a California resident, you may request certain information regarding our disclosure of certain categories of personal information to third parties for those third parties’ direct marketing purposes. To make such a request, please contact us at privacy.es@lgensol.com. This request may be made no more than once per calendar year, and we reserve our right not to respond to requests submitted other than to the email or mailing addresses specified below. Note that we do not currently share personal information with third parties for those third parties’ direct marketing purposes.

      2. In addition, California residents may have the following additional rights under the California Consumer Privacy Act:

        1. - The right to know: You have the right to request to know (ii) the categories of personal information we have collected about you in the last 12 months; (ii) the specific pieces of personal information we have about you; (iii) the categories of sources from which that personal information was collected; (iv) the categories of your personal information that we sold or disclosed in the last 12 months; (v) the categories of third parties to whom your personal information was sold or disclosed in the last 12 months; and (vi) the purpose for collecting and selling your personal information.

        2. - The right to deletion: You have the right to request that we delete the personal information that we have collected or maintain about you. We may deny your request under certain circumstances, such as if we need to comply with our legal obligations or complete a transaction for which your personal information was collected. If we deny your request for deletion, we will let you know the reason why.

        3. - The right to opt out: You have the right to opt out of the sale of your personal information.

        4. - The right to equal service. If you choose to exercise any of these rights, Kastle will not discriminate against you in anyway. If you exercise certain rights, understand that you may be unable to use or access certain features of our websites or services.

      4. This Privacy Policy describes our practices over the last 12 months with respect to categories of information we collect, the sources of that information, and how we have disclosed it. We do not disclose your personal information to third parties who are not our service providers, nor do we sell your personal information.

      5. You may exercise your right to know twice a year free of charge. You may use an authorized agent to submit a request. When we verify your agent’s request, we may verify your identity and request a signed document from your agent that authorizes your agent to make the request on your behalf. To protect your personal information, we reserve the right to deny a request from an agent that does not submit proof that they have been authorized by you to act on their behalf.

      6. To exercise your rights, contact us at privacy.es@lgensol.com.

      7. We will take steps to verify your identity before processing your request. We will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the individual about whom we collected personal information. We will only use the personal information provided in the verification process to verify your identity or authority to make a request and to track and document request responses unless you initially provided the information for another purpose.

    4. Nevada Privacy Rights

      Nevada law gives residents the right to opt out of the sale of their personal information. We are not considered a data broker under the Nevada law and do not sell your personal information.

  • ■ Do Not Track Signals
    1. Some web browsers incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. We are committed to providing you with meaningful choices about the information collected on our website for third party purposes; however, we do not currently recognize or respond to browser-initiated DNT signals.
  • ■ Protection of Children’s Privacy
    1. We do not knowingly or intend to collect any information from children under 13 or equivalent minimum age as prescribed in the laws in relevant jurisdiction.
  • ■ Contact Us

    You may contact us at privacy.es@lgensol.com or 1-888-737-8104 if you have any questions about this Privacy Policy or our data handling practices.

    • After checking the entire contents, the ‘agree’ check box is enabled.

    PRIVACY POLICY FOR PARTNER / USER (EU)

    • General

      This website is operated by LG Energy Solution Ltd. (‘LGES’, ‘we’ or ‘us’), a company incorporated in Korea with registered office at Tower 1, Parc 1, 108, Yeoui-daero, Yeongdeungpo-gu, Seoul, Repub-lic of Korea.

      We at LGES care about your privacy. The purpose of this Privacy Policy is to explain what personal data we collect, how we collect it, use it and share it, and what controls and rights you may exercise with respect to your personal data. This Privacy Policy applies specifically to the data processing practices of the LG ESS Battery Division, including through this website (https://www.lgessbattery.com), for which LGES is the data controller within the meaning of the General Data Protection Regulation (EU) 2016/679 (‘GDPR’). This Privacy Policy does not apply to any other LG Energy Solution branded products or services.

      We may update this Privacy Policy from time to time, so please review it frequently. If we make material changes to this Privacy Policy, we will notify you by means of a notice on our home page.

    • Partners Data Collection and Processing

      A “Partner” is an organization who has registered as a member of the ESS Battery Website (www.lgessbattery.com). Partners are typically installers or distributors who handle our LG home battery products. This section describes our practices with respect to Partner information.

      1. Personal Data We May Collect
        CEO Name and contact details (including phone number and email) / Information about employees (including names, contact numbers, job position) / Preferred Distributor / IP address / Information about visits to our website
      2. Methods of Collection

        We collect personal data when you interact with us, including during phone calls, via emails, or via online forms on this website. We also collect and process various information regarding your use of, and your behaviour on, our website through cookies. For more information, see our section on Cookies below.

        The provision of certain personal data may be voluntary, and other may be required. If you don’t provide us with the personal data required for a particular processing purpose (e.g., to complete a contract with you), then we may not be able to provide the service you request.

      3. Purpose for Processing and Legal Basis

        The processing of your personal data is either based on your explicit consent (Art. 6 para 1 lit a) GDPR), is necessary for us to enter into or perform a contract to which you are a party (Art. 6 para 1 lit b) GDPR), is needed to comply with our legal obligations (Art. 6 para 1 lit c) GDPR), or it is neces-sary to pursue our legitimate business interests (Art. 6 para 1 lit f) GDPR).

        We may use your personal data to:

        1. - Register you as a Partner
        2. - Provide you with products or services
        3. - Provide you with product and company information, including about LGES’ Residential En-ergy Storage business
        4. - Distribute marketing materials (including by mail, email and telephone)
        5. - Send you important notifications (including about required software updates and training sessions for installers)
        6. - Permit access to other LGES products and services, including the RESU Monitor
        7. - Comply with obligations resulting from legal requirements, e.g. tax regulations and other provisions that apply to us
        8. - Improve our website

        We may also process your personal data for administrative purposes, such as conducting internal policies, financial planning, debt collection, processing inquiries and complaints, pursuing claims and defending against claims, verification of compliance with internal procedures, marketing of our products and services, and for other legitimate business purposes.

    • Users Data Collection and Processing

      A “User” is a non-registered individual who interacts with us, including but not limited to through the ESS Battery Website, SNS channels, and advertisements.

      1. Personal Data We May Collect
        Name / Postal Code / Phone number / Mobile phone number / Email / Address / Electricity bill / Whether you own your house / Title, Content, Recipient of Inquiry or Quote Request
      2. Methods of Collection

        We collect personal data:

        1. - directly from you when you interact with us, including during phone calls, via emails, or via online forms on this website
        2. - from our distributors, retailers, and installers and other third parties (including LinkedIn Lead Generation Campaign, Marketing Automation Tool (Oracle Eloqua), Facebook Lead Generation Campaign).

        We also collect and process various information regarding your use of, and your behaviour on, our website through cookies. For more information, see our section on Cookies below.

        The provision of certain personal data may be voluntary, and other may be required. If you don’t provide us with the personal data required for a particular processing purpose (e.g., to complete a contract with you), then we may not be able to provide the service you request.

      3. Purpose for Processing and Legal Basis

        The processing of your personal data is either based on your explicit consent (Art. 6 para 1 lit a) GDPR), is necessary for us to enter into or perform a contract to which you are a party (Art. 6 para 1 lit b) GDPR), is needed to comply with our legal obligations (Art. 6 para 1 lit c) GDPR), or it is neces-sary to pursue our legitimate business interests (Art. 6 para 1 lit f) GDPR).

        We may use your personal data to:

        1. - Provide you with products or services
        2. - Send you important notifications (including about required software updates)
        3. - Provide you with marketing (including by mail and email) and introduce you to LGES’ products
        4. - Contact you, if necessary, in relation to your LGES product and its use
        5. - Manage and coordinate product recalls
        6. - Troubleshooting and monitoring product operation
        7. - Permit access to other LG products and services, including the RESU Monitor
        8. - Comply with obligations resulting from legal requirements
        9. - Improve our website

        We may also process your personal data for administrative purposes, such as conducting internal policies, financial planning, debt collection, processing inquiries and complaints, pursuing claims and defending against claims, verification of compliance with internal procedures, marketing of our products and services, and for other legitimate business purposes.

    • Security

      Any personal data we collect and process will be held securely in accordance with applicable legal requirements. We have implemented technical and organizational and physical security measures to prevent personal data being lost, stolen, disclosed, altered or destructed, including:

      1. - Comprehensive information security policies which are regularly reviewed and updated.
      2. - Cryptographic protocols such as TLS to protect information in transit over public networks, and firewalls, and DDoS protection to filter attacks.
      3. - Data security controls including segregation of data, and where applicable, use of commer-cially available and industry-standard encryption technologies.
      4. - Logical access controls designed to manage electronic access to data and system functionali-ty based on authority levels and job functions.
      5. - Physical and environmental security measures for data centers, server room facilities and other areas containing client confidential information designed to: (i) protect information assets from unauthorized physical access, (ii) manage, monitor and log movement of per-sons in and out of LGES’ facilities, and (iii) guard against environmental hazards such as heat, fire and water damage.
      6. - Operational procedures and controls to provide for configuration, monitoring, and mainte-nance of technology and information systems according to prescribed internal and adopted industry standards, including secure disposal of systems and media to render all infor-mation or data contained therein as undecipherable or unrecoverable prior to final disposal or release from LGES’ possession.
    • Cookies

      Our website uses ‘cookies’ to store and retrieve user information from time to time to provide per-sonalized service. A cookie is a very small text file that the server uses to operate the website, which sends to the user’s browser and is stored on the user’s computer hard disk. You can change your cookie preferences at any time by clicking [here]

      1. Strictly Necessary Cookies

        These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for ser-vices, such as setting your privacy preferences or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will then not work. These cookies do not store any personal data.

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        www.lgessbattery.com JSESSIONID First Party Cookie 1 session
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      2. Targeting Cookies

        These cookies are usually set on our website by our advertising partners and are used to collect information about your browsing habits and then deliver advertising relevant to you. The personali-sation of advertising may be based on data collected about your use of our services (for example what pages you visit) and other data attributed to you by the advertising platform. If you do not allow these cookies, you will receive less relevant adverts.

        Cookie Subgroup Cookies Cookies used Lifespan
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        .google.com NID Third Party Cookie 6 months
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        .eloqua.com ELQSTATUS Third Party Cookie 1 year
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      3. Managing cookie preferences

        You can set your cookie preferences at any time through our cookie banner or more directly by changing the settings on your browser:

        1. - Microsoft Internet Explorer™
        2. - Mozilla Firefox™
        3. - Safari™
        4. - Google Chrome™

        If your browser is not listed here, you can find out how to manage cookies by consulting the docu-mentation provided by your particular browser manufacturer. You may also consult your mobile device documentation for information on how to disable cookies on your mobile device.

    • Automated decision making, including profiling

      LGES does not carry out any decision making, including profiling which produces legal or similarly significant effects. Some of our third-party providers use automated decision making tools and data algorithms to help us organize data for marketing purposes. You have the right to object to this processing at any time, please see the section on Your Rights below for more information.

    • Retention Periods and Deletion

      We only keep your personal data as necessary to achieve the purpose it was collected for or as re-quired by law.

      Purpose of Collection and Retention of Personal Information Period of Retention
      Partnership and Partner Benefits 5 years
      Marketing 5 years
      Product Services including Monitoring, Maintenance and Recall, etc 5 years

      Partnership information will become dormant after 1 year of no log in history, however, dormant partnership information may be retained for an additional year subject to partners’ consent.

      Purpose of Collection and Retention
      of Personal Information      		 Applicable Korean Laws and Regulations Retention Period
      Preserving records of visit to the website (website, etc.) Protection of Communications Secrets Act 3 Months
      Preserving records on resolving customer complaints or disputes Act on the Consumer Protection in Electronic Commerce, etc. 3 Years

      We take steps to secure your information and to destroy it once it is no longer necessary for our business purposes or the retention period has lapsed. In case of paper records, we use the paper shredder to dispose of such data or incinerate the paper. In case of electronic files, we delete the data in a manner that is intended to prevent restoration or re-identification.

    • Recipients

      We may need to share your personal data with third parties to achieve the purposes set out in this Privacy Policy:

      Recipient Company Address Purpose
      LG CNS Buildings E13 and E14, LG Science Park, 71, Magok-jungang 8-ro,
      Gangseo-gu, Seoul, Republic of Korea 07795      		 Maintenance of system
      LG Energy Solution Europe GmbH Otto-Volger-Straße 7C, 65843 Sulzbach (Taunus), Germany Marketing and/or customer
      services
      Oracle Korea Ltd. 517 Yeongdong-daero, Samseong 1(il)-dong,
      Gangnam-gu, Seoul, Republic of Korea 06164      		 Collecting leads/Automatic
      Marketing
      LinkedIn Corporation 1000 W Maude Ave Sunnyvale (HQ), CA Collecting leads
      Meta Platforms, Inc.
      (formerly known as Facebook, Inc.)      		 1 Hacker Way in Menlo Park, CA 94025, USA Collecting leads
      Digital Asset Group, Ltd. 1204F 419, Dosan-daero,
      Gangnam-gu, Seoul, Republic of Korea 06016      		 Collecting leads / Marketing
      and/or analytics purposes
      Golden Planet Co. Ltd. 535, Eonju-ro, Gang-nam-gu, Seoul, Republic of Korea 06138 Collecting leads /
      Automatic Marketing
      LG Energy Solution Yeondeungpo-gu, Seoul, 07335, South Korea Operating of Global Customer Portal (GCP)

      Furthermore, depending on the circumstances, the personal data may be transferred to other enti-ties, e.g. entities providing services to LGES, such as IT service providers, advisers, auditors, and to the extent that it is necessary to fulfill obligations resulting from legal regulations, e.g. to the gov-ernment authorities.

      If we share your personal data, we ensure appropriate protections are in place to protect your per-sonal data.

    • International Transfers

      We may transfer your personal data to our service providers in the United States of America in connection with some of the processing activities detailed in this Privacy Policy. We also transfer your personal data to the Republic of Korea for which an adequacy decision of the EU Commission exists. Where data is transferred to countries which are not considered to provide adequate pro-tection to personal data, we put in place appropriate safeguards to protect your personal data, such as standard contractual clauses approved by the European Commission.

      If you would like to have more information regarding technical and organisational measures adopt-ed to protect your personal data during international transfers, please contact our data protection team (see below for contact details).

    • Your Rights

      Here at LGES, we try to be as open as possible on what personal data we hold and your related pri-vacy rights. We would like to make sure you are fully aware of all of your data protection rights.

      Access: You can request details of your personal data we hold. We will confirm whether we are processing your personal data and provide additional details including what kind of data we have about you, where we collected it from, how we use it (including the legal basis for our processing), how long we expect to keep it, and details of any automated decision making or profiling. If you ask us, we will provide you with a copy of your personal data free of charge. We may charge you a fee to cover our administrative costs if you request multiple copies of the same data or if the requests are mani-festly unfounded or excessive.

      Rectification: At your request, we will correct incomplete or inaccurate parts of your personal data, although we may need to verify the accuracy of the new information you provide us.

      Deletion: At your request, we will delete your personal data if:

      1. - it’s no longer necessary to retain your personal data;
      2. - you withdraw the consent which formed the basis of your personal data processing;
      3. - you have successfully objected to the processing of your personal data (see below);
      4. - your personal data was processed unlawfully; or
      5. - we are required to delete your personal data to comply with our legal obligations.

      We will review requests on a case by case basis in accordance with applicable data protection laws.

      Portability: You have the right to request that we transfer the data that we have collected about you to anoth-er organization, or directly to you, in certain circumstances.

      Restriction of processing: Where we process your personal data based upon our legitimate interest (or that of a third party), you have the right to object to this processing on grounds relating to your particular situation if you feel it impacts on your fundamental rights and freedoms.

      Consent: Where we process your personal data on the basis of you consent, you have the right to withdraw your consent at any time without prejudice to the lawfulness of personal data processing before the withdrawal of consent

      Marketing: Where we process your personal data for direct marketing purposes, you have the right to object at any time to this processing, which includes profiling to the extent that it is related to such di-rect marketing. If you wish to object and opt-out of receiving our marketing communications, use the unsubscribe mechanism included in the marketing communication or contact us at priva-cy.es@lgensol.com. Even if you opt out of marketing, you may still receive administrative or transactional communications from LGES.

      To exercise your rights, please contact us at:

      LG Energy Solution Security Policy Team

      Parc1 Tower1, 108, Yeoui-daero, Yeongdeungpo-gu, Seoul, Republic of Korea 07335
      Tel: +82-2-3773-3340
      Email: privacy.es@lgensol.com

      We will respond to your request within a month, but you may need to provide us proof of identifi-cation before we can action your request.

    • Data Protection Officer

      LGES Security Policy Team is the designated department in charge of personal data protection, with overall responsibility for the processing of personal information and related complaints handling. You can direct any inquiries about personal data protection to LGES Security Policy Team, and we will respond to and address you inquiries without delay.

      Department in charge of personal information protection:
      - Department : Security Policy Team
      - Email : privacy.es@lgensol.com

      For all other enquiries, you can contact our Customer Inquiry Service Department:
      - Department : Marketing Communication Department
      - Email : lgresu@lgensol.com

      Branch office in Germany and Data Protection Officer::
      - LG Energy Solution Europe GmbH
      - Company Address : Otto-Volger-Str.7C, 65843, Sulzbach (Taunus), Germany
      - Contact Email of Data Protection Officer : data.protect@lgensol.com

    • How to contact the supervisory authority

      We will try to resolve any complaints you may have but if you are not satisfied with our response, you have the right to complain or seek advice from a supervisory authority and/or bring a claim against us in any court of competent jurisdiction. You can find the contact details for all EU supervi-sory authorities at https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.

      This Privacy Policy is in force as of 14th March 2022.

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