News & Events

Battery Recall: Free Replacement Campaign - Australia

24.02.2021

BATTERY RECALL

Please note this notice is directed only to customers in Australia.

Dear Valued Customer:

We would like to thank you for choosing LG Home Battery RESU as your residential battery solution.

LG Energy Solution has received isolated reports from the field about overheating incidents linked to a small subset of home energy storage system battery installations. As a precautionary measure and out of an abundance of caution, LG Energy Solution has decided to replace all potentially affected home batteries, equipped with cells from limited specific production lots, free of charge.

Accordingly, LG Energy Solution Australia is voluntarily recalling a limited number of residential battery products and is working with the Australian Competition & Consumer Commission (ACCC) regarding the recall. Products included within this recall will be replaced free of charge.

The quality and safety of our products are of utmost importance to LG Energy Solution. Therefore, we strongly advise customers to follow the steps outlined below.

Further information from the ACCC's productsafety.gov.au/recalls webpage about the battery replacement program is also provided below.

_____________________________________________________________________________________________________________________________________________________

ELECTRICAL SAFETY RECALL

ESS Home Energy Storage System Batteries:

MODELS: RESU7H Type-R, RESU10, RESU10H Type-C, RESU10H Type-R, EM048063P3S4 and EM048126P3S7



Supplied to distributors in Australia by LG Chem Ltd. (Now called LG Energy Solution) Ltd between 2017 and 2018

IDENTIFICATION: The affected ESS Home Batteries are equipped with cells from specific production lots manufactured between March 2017 and September 2018. Each ESS Home Battery is marked with a unique serial number. These ESS Home Batteries are installed as part of a residential energy solar system which allows owners to capture and store energy from solar panels.

To determine if your ESS Home Battery is subject to this recall, please contact LG Chem Australia (now called LG Energy Solution Australia) using the contact details below and/or visit the LG Energy Solution website below to check whether your unit is subject to this recall.

DEFECT: The batteries may overheat and catch on fire.

HAZARD: If the batteries overheat, there is an increased risk of fire which may result in an injury or death and/or property damage.

ACTION REQUIRED: If you believe you have, or have installed, one of the ESS Home Battery models above, please immediately contact LG Energy Solution Australia's product department to arrange an inspection and (if applicable) a replacement of an affected ESS Home Battery free of charge.

LG Energy Solution is also implementing a remote software upgrade for a number of online affected RESU10H Type-R and RESU7H Type-R units to lower the maximum state of charge to 90% for the interim period prior to replacement. This software upgrade is only applicable to online units which have sufficient online connectivity to be able to receive the software upgrade.

Further information is available on the LG Energy Solution website: https://www.lgessbattery.com/au. Click on "Battery Recall: Free Replacement Campaign" for more information including guidelines on how to check your battery's serial number.

CONTACT DETAILS: For further information, please contact LG Energy Solution Australia's product department by phone on 1300 677 273 or email at productau@lgensol.com.

See www.productsafety.gov.au for Australian product recall information

____________________________________________________________________________________________________________________________________________

You can check your battery's serial number by following the below guidelines and confirm its eligibility for replacement via the link below.

How to check whether your battery is eligible for a free replacement:

Step1: Check the Serial Number of your product.

The following illustration shows how the unique serial number appears on a sample ESS RESU Home Battery. Serial numbers begin with "R" and are 22 or 23 characters (a mix of letters and numbers). In the example below, the unique serial number is "R15563P3SSEG11610317001".


For RESU 7H and RESU10H (Type C and Type R)

There are two methods to check the serial number which appears in two places.

1. Underneath the battery, adjacent to the cable entry. By using a smartphone, you can photograph this label. You could try selfie mode.

Please note that with this method, it may not be possible to capture the QR code, meaning you need to transcribe the serial number manually.


2. Behind the access cover at the bottom right of the battery. To access:

(i) Open the two latches by pressing the child-proof tab with your thumb before unlatching


(ii) Remove the access cover by opening slightly (2-10 degrees) and lifting off.

Be sure to lift the door off - it is not hinged.


(iii) You can then see the serial number label on a clear plastic cover. You can either photograph and transcribe it manually or, if your smart-phone has QR capture, direct it at the QR code to capture as text.


(iv) Reattach the cover by holding in place and re-latching.

For RESU10

It is not always possible for customers to directly determine the serial number, due to its location underneath battery cables, but you may attempt before turning to alternatives.

To determine the serial number directly.

i. Look to the Right-Hand side of the battery

ii. You may see the serial number label partially obscured by battery cables and/or conduit. You can either photograph and transcribe it manually or, if your smart-phone has QR capture, direct it at the QR code to capture as text.

Do NOT attempt to dismantle the battery or cabling for easier access to the serial number. Instead, use an alternative option.

Alternative options are:
1. Check your installer-provided documentation to see if your installer included your battery serial number.
2. Contacting your installer to check if they recorded your battery serial number in their internal records.
3. Arranging a site visit for your installer or a qualified electrician to check your serial number. Please ask them to first contact LG Energy Solution Australia's product department at productau@lgensol.com or on 1300 677 273 prior to their visit so we can provide technical guidance and arrange payment for their time.
4. Contacting LG Energy Solution Australia's product department to arrange an inspection and (if applicable) a replacement free of charge.


Step2: Enter your RESU serial number in the page linked below to find out whether your LG Chem or LG-branded RESU product is eligible for replacement.

[Serial Number Check Link]

For further information, please contact LG Energy Solution Australia's product department by phone on 1300 677 273 or email at productau@lgensol.com.

RESU Prime

RESU10H Prime

Specification
  • Usable Energy (kWh)

    9.6

  • Weight (kg)

    111

  • Dimensions (mm)

    504 x 817 x 295

  • Communication Interface

    CAN & RS485

  • Enclosure Protection Rating

    IP55

Energy Module/Rack

R1000 (17 Packs) / M48126P3B

Specification
  • Energy (kWh)

    110.9

  • Capacity (Ah)

    126

  • Nominal Voltage (V)

    881

  • Voltage Range (V)

    714 ~ 1,000

  • Dimension (W x H x D, mm)

    520 x 2,200 x 655

  • Weight (kg)

    912

RESU Prime

RESU16H Prime

Specification
  • Usable Energy (kWh)

    16

  • Weight (kg)

    159

  • Dimensions (mm)

    504 x 1,086 x 295

  • Communication Interface

    CAN & RS485

  • Enclosure Protection Rating

    IP55

RESU Gen2 48V

RESU6.5

Specification
  • Total Energy (kWh)

    6.5

  • Usable Energy (kWh)

    5.9

  • Weight (kg)

    52.0

  • Dimensions (mm)

    452 x 656 x 120

  • Communication

    CAN2.0B

  • Enclosure Protection Rating

    IP55

Compatible Inverters

Power Module/Rack

R1000 (17 Packs) / M4864P6B

Specification
  • Energy (kWh)

    56

  • Capacity (Ah)

    64

  • Nominal Voltage (V)

    876

  • Voltage Range (V)

    714 ~ 1,000

  • Dimension (W x H x D, mm)

    520 x 2,200 x 425

  • Weight (kg)

    584

RESU Gen2 48V

RESU10

Specification
  • Total Energy (kWh)

    9.8

  • Usable Energy (kWh)

    8.8

  • Weight (kg)

    75.0

  • Dimensions (mm)

    452 x 484 x 227

  • Communication

    CAN2.0B

  • Enclosure Protection Rating

    IP55

Compatible Inverters

RESU Gen2 48V

RESU13

Specification
  • Total Energy (kWh)

    13.1

  • Usable Energy (kWh)

    12.4

  • Weight (kg)

    99.0

  • Dimensions (mm)

    452 x 626 x 227

  • Communication

    CAN2.0B

  • Enclosure Protection Rating

    IP55

Compatible Inverters

Power Module/Rack

R800 (14 Packs) / M48128P6B

Specification
  • Energy (kWh)

    92.3

  • Capacity (Ah)

    128

  • Nominal Voltage (V)

    721

  • Voltage Range (V)

    588 ~ 823

  • Dimension (W x H x D, mm)

    520 x 1,880 x 655

  • Weight (kg)

    775

RESU Gen2 400V

RESU10H(Type-R)

Specification
  • Total Energy (kWh)

    9.8

  • Usable Energy (kWh)

    9.3

  • Weight (kg)

    97.0

  • Dimensions (mm)

    744 x 907 x 206

  • Communication

    RS485

  • Enclosure Protection Rating

    IP55

Compatible Inverters

Power Module/Rack

R800 (14 Packs) / M4864P6B

Specification
  • Energy (kWh)

    46.2

  • Capacity (Ah)

    64

  • Nominal Voltage (V)

    721

  • Voltage Range (V)

    588 ~ 823

  • Dimension (W x H x D, mm)

    520 x 1,880 x 425

  • Weight (kg)

    491

RESU Gen2 400V

RESU10H(Type-R) Secondary Pack

Specification
  • Total Energy (kWh)

    9.8

  • Usable Energy (kWh)

    9.3

  • Weight (kg)

    97

  • Dimensions (mm)

    744 x 907 x 206

  • Communication

    RS485

  • Enclosure Protection Rating

    IP55

Compatible Inverters

Power Module/Rack

M48128P6B (2P)

Specification
  • Energy (kWh)

    6.6

  • Capacity (Ah)

    128

  • Nominal Voltage (V)

    51.5

  • Voltage Range (V)

    42.0 ~ 58.8

  • Dimension (W x H x D, mm)

    445 x 110 x 620

  • Weight (kg)

    47

RESU Gen2 400V

RESU7H(Type-R)

Specification
  • Total Energy (kWh)

    7.0

  • Usable Energy (kWh)

    6.6

  • Weight (kg)

    75.0

  • Dimensions (mm)

    744 x 692 x 206

  • Communication

    RS485

  • Enclosure Protection Rating

    IP55

Compatible Inverters

Power Module/Rack

M4864P6B (1P)

Specification
  • Energy (kWh)

    3.3

  • Capacity (Ah)

    64

  • Nominal Voltage (V)

    51.5

  • Voltage Range (V)

    42.0 ~ 58.8

  • Dimension (W x H x D, mm)

    445 x 110 x 344

  • Weight (kg)

    28

Stand-alone Module/Telecom Backup

M4863P3S

Specification
  • Energy (kWh)

    3.3

  • Capacity (Ah)

    63

  • Nominal Voltage (V)

    51.8

  • Voltage Range (V)

    42.0 ~ 58.8

  • Dimension (W x H x D, mm)

    445 x 110 x 339

  • Weight (kg)

    24

RESU Gen2 400V

RESU10H(Type-C)

Specification
  • Total Energy (kWh)

    9.8

  • Usable Energy (kWh)

    9.3

  • Weight (kg)

    99.8

  • Dimensions (mm)

    744 x 907 x 206

  • Communication

    CAN2.0B

  • Enclosure Protection Rating

    IP55

Compatible Inverters

Energy Module/Rack

R1500 (24 Packs) / M48290P5B

Specification
  • Energy (kWh)

    357.5

  • Capacity (Ah)

    290

  • Nominal Voltage (V)

    1,233

  • Voltage Range (V)

    1,008 ~ 1,411

  • Dimension (W x H x D, mm)

    520 x 3,150 x 1,200

  • Weight (kg)

    2,407

RESU Gen2 48V

RESU3.3 (Superceded)

Specification
  • Total Energy (kWh)

    3.3

  • Usable Energy (kWh)

    2.9

  • Weight (kg)

    31.0

  • Dimensions (mm)

    452 x 403 x 120

  • Communication

    CAN2.0B

  • Enclosure Protection Rating

    IP55

Compatible Inverters

Stand-alone Module/Telecom Backup

M48126P3S

Specification
  • Energy (kWh)

    6.5

  • Capacity (Ah)

    126

  • Nominal Voltage (V)

    51.8

  • Voltage Range (V)

    42.0 ~ 58.8

  • Dimension (W x H x D, mm)

    445 x 110 x 587

  • Weight (kg)

    44

RESU Gen1

RESU6.4EX Main Pack

Specification
  • Total Energy (kWh)

    6.4

  • Weight (kg)

    60.0

  • Dimensions (mm)

    406 x 664 x 165

  • Communication

    CAN, CAN open

  • Enclosure Protection Rating

    IP21

RESU Gen1

RESU6.4EX Expansion Pack

Specification
  • Total Energy (kWh)

    3.2

  • Weight (kg)

    30.0

  • Dimensions (mm)

    230 x 664 x 165

  • Communication

    CAN, CAN open

  • Enclosure Protection Rating

    IP21

Energy Module/Rack

R1000 (17 Packs) / M48252P3B

Specification
  • Energy (kWh)

    221.8

  • Capacity (Ah)

    252

  • Nominal Voltage (V)

    881

  • Voltage Range (V)

    714 ~ 1,000

  • Dimension (W x H x D, mm)

    520 x 2,200 x 1,200

  • Weight (kg)

    1,687

Energy Module/Rack

R1000 (17 Packs) / M48189P3B

Specification
  • Energy (kWh)

    166.4

  • Capacity (Ah)

    189

  • Nominal Voltage (V)

    881

  • Voltage Range (V)

    714 ~ 1,000

  • Dimension (W x H x D, mm)

    520 x 2,200 x 950

  • Weight (kg)

    1,314

UPS Module/Rack

UPS Rack/12 Packs(6S2P)/M7830P7B

Specification
  • Energy (kWh)

    28

  • Continuous Power (kW)

    250

  • Nominal Voltage (V)

    466

  • Voltage Range (V)

    397 ~ 523

  • Dimension (W x H x D, mm)

    520 x 2,292 x 500

  • Weight (kg)

    480

Energy Module/Rack

R1000 (17 Packs) / M48218P5B

Specification
  • Energy (kWh)

    189.9

  • Capacity (Ah)

    218

  • Nominal Voltage (V)

    873

  • Voltage Range (V)

    714 ~ 1,000

  • Dimension (W x H x D, mm)

    520 x 2,200 x 950

  • Weight (kg)

    1,305

Energy Module/Rack

R800 (14 Packs) / M48218P5B

Specification
  • Energy (kWh)

    156.4

  • Capacity (Ah)

    218

  • Nominal Voltage (V)

    719

  • Voltage Range (V)

    588 ~ 823

  • Dimension (W x H x D, mm)

    520 x 1,880 x 950

  • Weight (kg)

    1,097

Energy Module/Rack

M48252P3B(4P)

Specification
  • Energy (kWh)

    13

  • Capacity (Ah)

    252

  • Nominal Voltage (V)

    51.8

  • Voltage Range (V)

    42.0 ~ 58.8

  • Dimension (W x H x D, mm)

    445 x 110 x 1,162

  • Weight (kg)

    89

Energy Module/Rack

M48126P3B(2P)

Specification
  • Energy (kWh)

    6.5

  • Capacity (Ah)

    126

  • Nominal Voltage (V)

    51.8

  • Voltage Range (V)

    42.0 ~ 58.8

  • Dimension (W x H x D, mm)

    445 x 110 x 620

  • Weight (kg)

    46

Energy Module/Rack

M48145P5B (2P)

Specification
  • Energy (kWh)

    7.4

  • Capacity (Ah)

    145

  • Nominal Voltage (V)

    51.4

  • Voltage Range (V)

    42.0 ~ 58.8

  • Dimension (W x H x D, mm)

    445 x 110 x 620

  • Weight (kg)

    46

UPS Module/Rack

UPS Rack/10 Packs/M4864P6B

Specification
  • Energy (kWh)

    33.0

  • Continuous Power (kW)

    115

  • Nominal Voltage (V)

    515

  • Voltage Range (V)

    420 ~ 588

  • Dimension (W x H x D, mm)

    600 x 2,000 x 650

  • Weight (kg)

    390

Energy Module/Rack

R1000 (17 Packs) / M48290P5B

Specification
  • Energy (kWh)

    253.2

  • Capacity (Ah)

    290

  • Nominal Voltage (V)

    873

  • Voltage Range (V)

    714 ~ 1,000

  • Dimension (W x H x D, mm)

    520 x 2,200 x 1,200

  • Weight (kg)

    1,680

Energy Module/Rack

R1000 (17 Packs) / M48145P5B

Specification
  • Energy (kWh)

    126.6

  • Capacity (Ah)

    145

  • Nominal Voltage (V)

    873

  • Voltage Range (V)

    714 ~ 1,000

  • Dimension (W x H x D, mm)

    520 x 2,200 x 655

  • Weight (kg)

    905

Energy Module/Rack

R800 (14 Packs) / M48252P3B

Specification
  • Energy (kWh)

    182.7

  • Capacity (Ah)

    252

  • Nominal Voltage (V)

    725

  • Voltage Range (V)

    588 ~ 823

  • Dimension (W x H x D, mm)

    520 x 1,880 x 1,200

  • Weight (kg)

    1,402

Energy Module/Rack

R800 (14 Packs) / M48189P3B

Specification
  • Energy (kWh)

    137

  • Capacity (Ah)

    189

  • Nominal Voltage (V)

    725

  • Voltage Range (V)

    588 ~ 823

  • Dimension (W x H x D, mm)

    520 x 1,880 x 950

  • Weight (kg)

    1,104

Energy Module/Rack

R800 (14 Packs) / M48126P3B

Specification
  • Energy (kWh)

    91.3

  • Capacity (Ah)

    126

  • Nominal Voltage (V)

    725

  • Voltage Range (V)

    588 ~ 823

  • Dimension (W x H x D, mm)

    520 x 1,880 x 655

  • Weight (kg)

    766

Energy Module/Rack

R800 (14 Packs) / M48290P5B

Specification
  • Energy (kWh)

    208.5

  • Capacity (Ah)

    290

  • Nominal Voltage (V)

    719

  • Voltage Range (V)

    588 ~ 823

  • Dimension (W x H x D, mm)

    520 x 1,880 x 1,200

  • Weight (kg)

    1,396

Energy Module/Rack

R800 (14 Packs) / M48145P5B

Specification
  • Energy (kWh)

    104.3

  • Capacity (Ah)

    145

  • Nominal Voltage (V)

    719

  • Voltage Range (V)

    588 ~ 823

  • Dimension (W x H x D, mm)

    520 x 1,880 x 655

  • Weight (kg)

    760

Energy Module/Rack

M48189P3B(3P)

Specification
  • Energy (kWh)

    9.8

  • Capacity (Ah)

    189

  • Nominal Voltage (V)

    51.8

  • Voltage Range (V)

    42.0 ~ 58.8

  • Dimension (W x H x D, mm)

    445 x 110 x 915

  • Weight (kg)

    68

Energy Module/Rack

M48290P5B (4P)

Specification
  • Energy (kWh)

    14.9

  • Capacity (Ah)

    290

  • Nominal Voltage (V)

    51.4

  • Voltage Range (V)

    42.0 ~ 58.8

  • Dimension (W x H x D, mm)

    445 x 110 x 1,162

  • Weight (kg)

    89

Energy Module/Rack

M48218P5B (3P)

Specification
  • Energy (kWh)

    11.2

  • Capacity (Ah)

    218

  • Nominal Voltage (V)

    51.4

  • Voltage Range (V)

    42.0 ~ 58.8

  • Dimension (W x H x D, mm)

    445 x 110 x 915

  • Weight (kg)

    68

UPS Module/Rack

UPS Rack/10 Packs/M48128P6B

Specification
  • Energy (kWh)

    65.9

  • Continuous Power (kW)

    132

  • Nominal Voltage (V)

    515

  • Voltage Range (V)

    420 ~ 588

  • Dimension (W x H x D, mm)

    600 x 2,000 x 800

  • Weight (kg)

    625

Power Module/Rack

R1000 (17 Packs) / M48128P6B

Specification
  • Energy (kWh)

    112.1

  • Capacity (Ah)

    128

  • Nominal Voltage (V)

    876

  • Voltage Range (V)

    714 ~ 1,000

  • Dimension (W x H x D, mm)

    520 x 2,200 x 655

  • Weight (kg)

    924