News & Events

Battery Recall

23.06.2021

ELECTRICAL SAFETY RECALL

30 May 2022

Please note this notice is directed only to customers in Australia. We advise customers to carefully read the information and recall notice below.

Dear Valued Customer:

Thank you for choosing LG Energy Solution's batteries.

LG Energy Solution has received reports from the field about overheating incidents linked to a subset of home energy storage system battery installations. LG Energy Solution announced a recall and replacement program last year for certain residential energy storage system batteries (ESS Home Batteries). LG Energy Solution Australia is recalling some residential battery products and is working with the Australian Competition & Consumer Commission (ACCC) regarding the recall. Products included within this recall are ESS Home Batteries equipped with cells manufactured between late-March 2017 and September 2018. The affected ESS Home Batteries were supplied nationally via various residential solar energy storage system retailers, installers and distributors.


LG Energy Solution has determined that there may have been issues in earlier production processes. As a result, some batteries containing cells manufactured during this specific period may overheat and catch on fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property.


Please note that this is an expansion of an existing recall which was the subject of an earlier announcement dated 24 February 2021. That recall was referenced in a recall notice on the ACCC's productsafety.gov.au/recalls webpage, which has since been updated and is accessible here. A copy of an updated the electrical safety recall advertisement, which was published recently by the ACCC, is set out below.


To determine whether your product, or the product installed by you (if you are an installer), is covered by the recall and replacement program, you should check your Home Battery's serial number using the guidance below and enter it into the serial number checking function below to see if your product is affected. If your serial number is part of the recall, or if you are in doubt, please immediately contact LG Energy Solution Australia using the contact details below to arrange an inspection. All affected batteries will be replaced for free.


To reduce the risk of fire until your battery is replaced, LG Energy Solution is applying a software upgrade for affected RESU-branded ESS units to prevent them from charging beyond 75% of their maximum capacity. LG Energy Solution has been applying and will continue to apply this upgrade remotely for certain online RESU10H Type-R, RESU10H Type-R (Secondary) and RESU7H Type-R units with sufficient connectivity. For the remaining affected RESU-branded ESS units that cannot receive the software upgrade remotely, LG Energy Solution Australia will organise a site visit to apply the upgrade where appropriate, or otherwise to switch-off the battery, pending replacement. If you are unsure whether your unit can be upgraded remotely, contact LG Energy Solution Australia using the contact details below.


We are not asking consumers to switch off affected ESS Home Batteries pending replacement. However, most state electrical regulators and the ACCC have advised consumers to switch off affected batteries until their battery is replaced or the maximum state of charge of the battery has been reduced to 75%. If you would like guidance or assistance from LG Energy Solution Australia to switch off your battery, please contact us for assistance at the contact details below.


Further information about the battery replacement program is also provided below.


If you have any questions, please contact LG Energy Solution Australia by e-mail to productau@lgensol.com or by phone:

From Australia 1300 677 273

From New Zealand mobile (+61) 1300 677 273.

From New Zealand land phone 0061 1300 677 273


About LG Energy Solution


LG Energy Solution is a global leader delivering advanced lithium-ion batteries for Electric Vehicles (EV), Mobility & IT applications, and Energy Storage Systems (ESS). With 30 years of experience in advanced battery technology, it continues to grow rapidly towards the realization of sustainable life. With over 23,000 employees working within its robust global network that spans the US, Europe, Asia, and Australia, LG Energy Solution is more committed than ever to developing innovative technologies that will bring the future energy a step closer. For more information, please visit https://www.lgensol.com.


Check your serial number





ACCC Recall Advertisement

____________________________________________________________________________________________________________________________________________

ELECTRICAL SAFETY RECALL

LG Energy Solution Australia Pty Ltd
ESS Home Energy Storage System Batteries

RESU Models: 3.3, 6.5, 10, 13, 7H Type-R, 10H Type-C, 10H Type-R and 10H Type-R (Secondary).
Standalone (S/A) modules may be in other brands of products including: SolaX Power Station, SolaX X-cabinet, Opal Storage, Redback SH5000, Red Earth Sunrise, Red Earth Drop Bear

external_image

The affected ESS home energy storage system batteries ("ESS Batteries") were supplied nationally between 15 May 2017 and 30 December 2019 by LG Energy Solution Ltd (formerly LG Chem Ltd) via various residential solar energy storage system retailers, installers and the following distributors: AGL Energy, Baywa, CSR, Energy Australia, Krannich Solar, MMEM, One Stop warehouse, Rheem, Solar Juice, SolaX, Sonepar (as Solar Plus Solutions) and Supply Partners

Identification: The ESS Batteries are installed as part of a residential energy solar system, which allows owners to capture and store energy from solar panels. Each ESS Battery is marked with a unique serial number.

Defect: The ESS Batteries may overheat and catch on fire.

Hazard: If a battery overheats, it may catch on fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property.

Action required: To find out if your battery is affected, visit https://www.lgessbattery.com/au and follow the instructions to check your battery's serial number.

If you own an affected battery, or are in doubt, immediately contact LG Energy Solution Australia on 1300 677 273 or email productau@lgensol.com to arrange an inspection. All affected batteries will be replaced for free.

To reduce the risk of fire until the batteries are replaced, LG Energy Solution is applying a software upgrade for affected RESU-branded ESS units to prevent them from charging beyond 75% of their maximum capacity.

LG Energy Solution has been applying and will continue to apply this upgrade remotely for certain online RESU10H Type-R, RESU10H Type-R (Secondary) and RESU7H Type-R units with sufficient connectivity. For the remaining affected RESU-branded ESS units that cannot receive the software upgrade remotely, LG Energy Solution Australia will organise a site visit to apply the upgrade.

If you are unsure whether your unit can be upgraded remotely, contact LG Energy Solution Australia on
1300 677 273 or email
productau@lgensol.com.


Additional advice from majority of state electrical safety regulators and the ACCC

· Consumers should switch off their battery storage systems until the affected battery has been replaced or the maximum state of charge of the battery has been reduced to 75%.

· To switch off the battery storage systems safely, consumers should refer to the instructions for their battery storage systems or contact the installer or LG Energy Solution for advice on how to do so.

· The affected batteries have also been supplied to consumers in battery storage systems with brand names other than LG.

· If in doubt, check with your installer or contact LG Energy Solution on 1300 677 273 or at productau@lgensol.com.

See www.productsafety.gov.au for Australian product recall information

You can check your battery's serial number by following the below guidelines and confirm its eligibility for replacement via the link below.

How to check whether your battery is eligible for a free replacement:

Step1: Check the Serial Number of your product.

The following illustration shows how the unique serial number appears on a sample ESS RESU Home Battery. Serial numbers begin with "R" and are 22 or 23 characters (a mix of letters and numbers). In the example below, the unique serial number is "R15563P3SSEG11610317001".

external_imageexternal_image

For RESU 7H and RESU10H (Type C, Type R and Type R (Secondary)).

There are two methods to check the serial number which appears in two places.

  1. Underneath the battery, adjacent to the cable entry. By using a smartphone, you can photograph this label. You could try selfie mode.
external_image

Please note that with this method, it may not be possible to capture the QR code, meaning you need to transcribe the serial number manually.

  1. Behind the access cover at the bottom right of the battery. To access:

(i) Open the two latches by pressing the child-proof tab with your thumb before unlatching.

external_image

(ii) Remove the access cover by opening slightly (2-10 degrees) and lifting off. Be sure to lift the door off - it is not hinged.

external_image external_image


(iii) You can then see the serial number label on a clear plastic cover. You can either photograph and transcribe it manually or, if your smart-phone has QR capture, direct it at the QR code to capture as text.

external_imageexternal_image

(iv) Reattach the cover by holding in place and re-latching.

For RESU3.3, RESU6.5, RESU13 and RESU10

It is not always possible for customers to directly determine the serial number, due to its location underneath battery cables, but you may attempt before turning to alternatives.

To determine the serial number directly:

i. Look to the Right-Hand side of the battery.

external_image

ii. You may see the serial number label partially obscured by battery cables and/or conduit. You can either photograph and transcribe it manually or, if your smart-phone has QR capture, direct it at the QR code to capture as text.

external_image external_image


Do NOT attempt to dismantle the battery or cabling for easier access to the serial number. Instead, use an alternative option.

Alternative options are:

1. Check your installer-provided documentation to see if your installer included your battery serial number.

2. Contacting your installer to check if they recorded your battery serial number in their internal records.

3. Arranging a site visit for your installer or a qualified electrician to check your serial number. Please ask them to first contact LG Energy Solution Australia's product department at productau@lgensol.com or on 1300 677 273 prior to their visit so we can provide technical guidance and arrange payment for their time.

4. Contacting LG Energy Solution Australia's product department to arrange an inspection and (if applicable) a replacement free of charge.

Step2: To find out whether your product is part of the recall, enter your serial number and details in the page linked below.

Click HERE to check your serial number

For further information, please contact LG Energy Solution Australia's product department by phone on 1300 677 273 or email at productau@lgensol.com.


RESU Home Package Copy Link

LGES Inverter & RESU LV Battery (RESU6.5 / RESU10 / RESU12)

Specification

RESU Gen2 48V Copy Link

RESU12

Specification
  • Total Energy (kWh)

    13.1

  • Usable Energy (kWh)

    11.7

  • Weight (kg)

    98.5

  • Dimensions (mm)

    452 x 626 x 227

  • Communication

    CAN2.0B

  • Enclosure Protection Rating

    IP55

RESU Prime Copy Link

RESU16H Prime

Specification
  • Usable Energy (kWh)

    16

  • Weight (kg)

    159

  • Dimensions (mm)

    504 x 1,086 x 295

  • Communication Interface

    CAN & RS485

  • Enclosure Protection Rating

    IP55

Compatible Inverters

RESU Prime Copy Link

RESU10H Prime

Specification
  • Usable Energy (kWh)

    9.6

  • Weight (kg)

    111

  • Dimensions (mm)

    504 x 817 x 295

  • Communication Interface

    CAN & RS485

  • Enclosure Protection Rating

    IP55

Compatible Inverters

Long Duration & Energy Copy Link

R1000 (17 Packs) / M48145P5B

Specification
  • Energy (kWh)

    126.6

  • Capacity (Ah)

    145

  • Nominal Voltage (V)

    873

  • Voltage Range (V)

    714 ~ 1,000

  • Dimension (W x H x D, mm)

    520 x 2,200 x 655

  • Weight (kg)

    905

Long Duration & Energy Copy Link

R1000 (17 Packs) / M48218P5B

Specification
  • Energy (kWh)

    189.9

  • Capacity (Ah)

    218

  • Nominal Voltage (V)

    873

  • Voltage Range (V)

    714 ~ 1,000

  • Dimension (W x H x D, mm)

    520 x 2,200 x 950

  • Weight (kg)

    1,305

Long Duration & Energy Copy Link

R1000 (17 Packs) / M48290P5B

Specification
  • Energy (kWh)

    253.2

  • Capacity (Ah)

    290

  • Nominal Voltage (V)

    873

  • Voltage Range (V)

    714 ~ 1,000

  • Dimension (W x H x D, mm)

    520 x 2,200 x 1,200

  • Weight (kg)

    1,680

Long Duration & Energy Copy Link

R1500 (24 Packs) / M48290P5B

Specification
  • Energy (kWh)

    357.5

  • Capacity (Ah)

    290

  • Nominal Voltage (V)

    1,233

  • Voltage Range (V)

    1,008 ~ 1,411

  • Dimension (W x H x D, mm)

    520 x 3,150 x 1,200

  • Weight (kg)

    2,407

Long Duration & Energy Copy Link

TR1300

Specification
  • Energy (kWh)

    327.712

  • Capacity (Ah)

    290

  • Nominal Voltage (V)

    1,130.36

  • Voltage Range (V)

    924 – 1,293.6

  • Dimension(WxHxD, mm)

    1040 x 1200 x 1745

  • Weight (kg)

    2308

RESU Gen2 48V Copy Link

RESU6.5

Specification
  • Total Energy (kWh)

    6.5

  • Usable Energy (kWh)

    5.9

  • Weight (kg)

    52.0

  • Dimensions (mm)

    452 x 656 x 120

  • Communication

    CAN2.0B

  • Enclosure Protection Rating

    IP55

Compatible Inverters

Short Duration & Power Copy Link

R1000 (17 Packs) / M4864P6B

Specification
  • Energy (kWh)

    56

  • Capacity (Ah)

    64

  • Nominal Voltage (V)

    876

  • Voltage Range (V)

    714 ~ 1,000

  • Dimension (W x H x D, mm)

    520 x 2,200 x 425

  • Weight (kg)

    584

Short Duration & Power Copy Link

R1000 (17 Packs) / M48128P6B

Specification
  • Energy (kWh)

    112.1

  • Capacity (Ah)

    128

  • Nominal Voltage (V)

    876

  • Voltage Range (V)

    714 ~ 1,000

  • Dimension (W x H x D, mm)

    520 x 2,200 x 655

  • Weight (kg)

    924

RESU Gen2 48V Copy Link

RESU10

Specification
  • Total Energy (kWh)

    9.8

  • Usable Energy (kWh)

    8.8

  • Weight (kg)

    75.0

  • Dimensions (mm)

    452 x 484 x 227

  • Communication

    CAN2.0B

  • Enclosure Protection Rating

    IP55

Compatible Inverters

RESU Gen2 48V Copy Link

RESU13 (Superseded)

Specification
  • Total Energy (kWh)

    13.1

  • Usable Energy (kWh)

    12.4

  • Weight (kg)

    99.0

  • Dimensions (mm)

    452 x 626 x 227

  • Communication

    CAN2.0B

  • Enclosure Protection Rating

    IP55

Compatible Inverters

UPS Backup Solution Copy Link

UPS Rack/10 Packs/M4864P6B

Specification
  • Energy (kWh)

    33.0

  • Continuous Power (kW)

    115

  • Nominal Voltage (V)

    515

  • Voltage Range (V)

    420 ~ 588

  • Dimension (W x H x D, mm)

    600 x 2,000 x 650

  • Weight (kg)

    390

RESU Gen2 400V Copy Link

RESU10H(Type-R) (Superseded)

Specification
  • Total Energy (kWh)

    9.8

  • Usable Energy (kWh)

    9.3

  • Weight (kg)

    97.0

  • Dimensions (mm)

    744 x 907 x 206

  • Communication

    RS485

  • Enclosure Protection Rating

    IP55

Compatible Inverters

RESU Gen2 400V Copy Link

RESU10H(Type-R) Secondary Pack (Superseded)

Specification
  • Total Energy (kWh)

    9.8

  • Usable Energy (kWh)

    9.3

  • Weight (kg)

    97

  • Dimensions (mm)

    744 x 907 x 206

  • Communication

    RS485

  • Enclosure Protection Rating

    IP55

Compatible Inverters

RESU Gen2 400V Copy Link

RESU7H(Type-R) (Superseded)

Specification
  • Total Energy (kWh)

    7.0

  • Usable Energy (kWh)

    6.6

  • Weight (kg)

    75.0

  • Dimensions (mm)

    744 x 692 x 206

  • Communication

    RS485

  • Enclosure Protection Rating

    IP55

Compatible Inverters

Telecom Backup Solution / Residential Pack Copy Link

M4863P3S

Specification
  • Energy (kWh)

    3.3

  • Capacity (Ah)

    63

  • Nominal Voltage (V)

    51.8

  • Voltage Range (V)

    42.0 ~ 58.8

  • Dimension (W x H x D, mm)

    445 x 110 x 339

  • Weight (kg)

    24

RESU Gen2 400V Copy Link

RESU10H(Type-C) (Superseded)

Specification
  • Total Energy (kWh)

    9.8

  • Usable Energy (kWh)

    9.3

  • Weight (kg)

    99.8

  • Dimensions (mm)

    744 x 907 x 206

  • Communication

    CAN2.0B

  • Enclosure Protection Rating

    IP55

Compatible Inverters

RESU Gen2 48V Copy Link

RESU3.3 (Superseded)

Specification
  • Total Energy (kWh)

    3.3

  • Usable Energy (kWh)

    2.9

  • Weight (kg)

    31.0

  • Dimensions (mm)

    452 x 403 x 120

  • Communication

    CAN2.0B

  • Enclosure Protection Rating

    IP55

Compatible Inverters

Telecom Backup Solution / Residential Pack Copy Link

M48126P3S

Specification
  • Energy (kWh)

    6.5

  • Capacity (Ah)

    126

  • Nominal Voltage (V)

    51.8

  • Voltage Range (V)

    42.0 ~ 58.8

  • Dimension (W x H x D, mm)

    445 x 110 x 587

  • Weight (kg)

    44

UPS Backup Solution Copy Link

UPS Rack/10 Packs/M48128P6B

Specification
  • Energy (kWh)

    65.9

  • Continuous Power (kW)

    132

  • Nominal Voltage (V)

    515

  • Voltage Range (V)

    420 ~ 588

  • Dimension (W x H x D, mm)

    600 x 2,000 x 800

  • Weight (kg)

    625

RESU Gen1 Copy Link

RESU6.4EX Main Pack (Superseded)

Specification
  • Total Energy (kWh)

    6.4

  • Weight (kg)

    60.0

  • Dimensions (mm)

    406 x 664 x 165

  • Communication

    CAN, CAN open

  • Enclosure Protection Rating

    IP21

RESU Gen1 Copy Link

RESU6.4EX Expansion Pack (Superseded)

Specification
  • Total Energy (kWh)

    3.2

  • Weight (kg)

    30.0

  • Dimensions (mm)

    230 x 664 x 165

  • Communication

    CAN, CAN open

  • Enclosure Protection Rating

    IP21