The following provisions are to specify the General Terms and Conditions for Service Use of LG ESS Battery Website provided by LG Energy Solution, Ltd..
Please verify the general terms and conditions before using the services.
The purpose of these General Terms and Conditions is to provide rights, obligations, and duties between the site and the members wherein users use the Internet related services (hereinafter referred to as “Services”) of the LG ESS Battery Website https://www.lgessbattery.com provided by LG Energy Solution, Ltd. (hereinafter referred to as the "Company").
The definitions of terms used in these General Terms and Conditions shall be as follows:
With respect to any matter not specified in these General Terms and Conditions, the Framework Act on Electronic Telecommunications, the Electronic Telecommunications Business Act, and any other relevant laws, and guidelines independently specified by the Company, etc. shall be applicable.
The Company shall provide each of the following services:
In each of the following cases, the Company may restrict or suspend the services in whole or in part:
An application for use shall be filed by specifying relevant records according to the predetermined form and method, online or an independent method for use determined by the Company.
The Company may deter its approval of each of the following applications for use:
The Company may not approve each of the following applications for use:
Where there is a change in the matters specified by a member at the time of his or her application for use, the member shall make a change(s), online or an independent method for use determined by the Company.
The members shall not engage in each of the following activities in using the services. In the event that a member has engaged in each of the following activities, he or she may be withdrawn from membership without a prior consent:
The Company may provide the members by email any information that it finds to necessary while the services are used.
Addenda
These General Terms and Conditions shall be applicable from 01. 04, 2016.
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LG Energy Solution Ltd (Company) cares about your personal information.
This Privacy Policy has been developed in accordance with the Privacy Act 1988 (Cth) (Privacy Act). The Privacy Policy applies to the collection, storage, use and disclosure of your personal information by the Company. This Privacy Policy applies to information provided to the Company whether via this website or any other means.
We will only collect, store, use or disclose information that personally identifies you as set out in this Privacy Policy or as permitted by the Privacy Act and, in particular, by the Australian Privacy Principles found in the Privacy Act.
Collecting personal information
The personal information we may collect will depend on the circumstances of collection, including whether we collect the information from you when you: make an enquiry with the Company; register with the Company, provide information to us via the Company's website; or interact with third parties that are affiliated with the Company.
The Company:
• may collect and hold the following kinds of personal information for Customer Recall Process: name, contact details, communications to or from the Company, transactional information regarding our products or services; and
• may collect and hold the following kinds of personal information about contractors, service providers and suppliers for Membership Registration: name, job title, business contact details of company representatives with whom we deal, number of employees, preferred distributor
We will generally collect personal information directly from you. This may be through various contact methods such as by telephone, email and mail, or when you complete forms, questionnaires, transact or request further information about our products through one of our websites, marketing platforms, or other related campaigns. We may also collect personal information from third parties such as your representatives, government agencies or publicly available sources of information.
If someone other than you provides us with personal information about you that we did not ask for and we determine that we could have collected this information from you had we asked for it, we will notify you as soon as practicable. However, this notice will not be provided if doing so would be a breach of an obligation of confidence. If we could not have collected this personal information, we will lawfully de-identify or destroy that personal information.
Anonymity
When contacting us, you have the option to not identify yourself or to use a pseudonym. However, this will not apply if it is impracticable for us to communicate with you that way or if we are required or authorised under Australian law (or a court or tribunal order) to only deal with individuals who have identified themselves.
Use and disclosure of information
The Company collects, holds, uses and discloses personal information for the purpose for which it was collected (see below), or for related purposes or other purposes.
Notwithstanding anything else in the Privacy Policy, the Company will not use data collected from the Recall Serial Number Check Form or the Consumer Registration Form for the recalls for any purposes other than providing you with safety measures and related customer services, unless you consent otherwise.
We collect, hold, use and disclose your personal information for the following purposes:
• to facilitate membership registration;
• to maintain, manage and develop our relationship with you;
• to respond to any questions or enquiries from you or to respond to any feedback you have provided about the Company;
• to contact you about our products and services;
• to distribute marketing materials or our newsletter to you;
• to send you information about new developments, products, services and special offers;
• to send you information about the Company;
• to send you notifications about recall range;
• to contract out some of our functions to external service providers and suppliers (such as mailing houses, printing companies, IT providers and advertising and marketing services);
• to comply with our legal and regulatory obligations; and
• such purposes for which we may obtain consent from time to time.
The Company may disclose personal information to third parties for the purposes set out above, including but not limited to:
• the Company's contracted service providers;
• Commonwealth agencies;
• State and Territory agencies;
• enforcement bodies;
• the Company's legal advisors and representatives;
If you do not provide the personal information required by the Company, we may not be able to provide services to you or contact you in relation to issues associated with the product and its use and installation. Also, you may be restricted from entry into the contract, performance of the contract including remittance of payment, which means that collection of information is necessary for this purpose, results from the provisions of law and is a condition of concluding a contract. The provision of personal information in order to fulfil the legitimate interest of the Company is voluntary, but necessary for the achievement of the above objectives.
Disclosure of personal information overseas
We will not usually disclose your personal information to overseas recipients except as outlined in this policy. We may disclose your personal information to the headquarter of the Company located in South Korea and its overseas subsidiaries. We may transfer personal information to other entities located in South Korea who provide services to the Company, such as IT service providers, advisors and auditors or to government authorities in order to fulfill our legal obligations in overseas jurisdictions.
Direct marketing
We may collect, hold, use and disclose personal information about you for the purpose of sending you information about new developments, products, services and special offers by post, telephone, email or any form of electronic communication.
You may opt out of these communications at any time by contacting us at the details provided below. If you opt out of receiving marketing material, we will still send you information relating to your membership, if applicable.
Accuracy of your information
We take reasonable steps to ensure that the personal information held by us is accurate, complete and up to date. If you believe that any of your personal information is inaccurate, please contact us at the details provided below and we will take reasonable steps to correct it.
Storage and security
We will use all reasonable endeavours to keep your personal information in a secure environment. Our procedures are designed to prevent your personal information being accessed by unauthorised personnel, lost or misused. We follow industry standards to protect your personal information from unauthorized access or disclosure, alteration or destruction. These standards include reasonable administrative, physical, and technical safeguards.
Access to information we hold about you
Under the Privacy Act, you have the right to ask for access to personal information that we hold about you, and ask that we correct that personal information.
If you request access to the personal information we hold about you, we will respond to your request within a reasonable period of time and, where reasonable and practicable, give access to the information in the manner you request. This will be subject to any exceptions allowed under the Privacy Act and our legal obligations. If you request a correction to your personal information, we will take reasonable steps to correct the information to ensure that it is accurate, up to date, complete, relevant and not misleading. You may request access to your personal information or correction of this information by contacting our Privacy Officer of the Company at the detail below:
• Privacy Officer: Information Security Department Officer
• Email: privacy.es@lgensol.com
• Telephone: +82 2 3773 4293
We may charge a reasonable fee for providing you with access to your information.
How to make a complaint
If you wish to complain to us about how we have handled your personal information, you should complain in writing to our Privacy Officer using the contact details above.
If we receive a complaint from you about how we have handled your personal information, we will determine what (if any) action we should take to resolve the complaint.
If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner by contacting them at the details below:
• Telephone: 1300 363 992; or
Changes to our privacy policy
From time to time it may be necessary for us to review and revise our Privacy Policy. We may notify you about changes to this Privacy Policy by posting an updated version on our website. We encourage you to check our website from time to time to ensure you are familiar with our latest Privacy Policy. Our Privacy Policy was last updated on 9 August 2023.
This Privacy Policy shall be effective on Aug 9, 2023.
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This website is operated by LG Energy Solution Ltd. (‘LGES’, ‘we’ or ‘us’), a company incorporated in Korea with registered office at Tower 1, Parc 1, 108, Yeoui-daero, Yeongdeungpo-gu, Seoul, Repub-lic of Korea.
We at LGES care about your privacy. The purpose of this Privacy Policy is to explain what personal data we collect, how we collect it, use it and share it, and what controls and rights you may exercise with respect to your personal data. This Privacy Policy applies specifically to the data processing practices of the LG ESS Battery Division, including through this website (https://www.lgessbattery.com), for which LGES is the data controller within the meaning of the General Data Protection Regulation (EU) 2016/679 (‘GDPR’). This Privacy Policy does not apply to any other LG Energy Solution branded products or services.
We may update this Privacy Policy from time to time, so please review it frequently. If we make material changes to this Privacy Policy, we will notify you by means of a notice on our home page.
A “Partner” is an organization who has registered as a member of the ESS Battery Website (www.lgessbattery.com). Partners are typically installers or distributors who handle our LG home battery products. This section describes our practices with respect to Partner information.
We collect personal data when you interact with us, including during phone calls, via emails, or via online forms on this website. We also collect and process various information regarding your use of, and your behaviour on, our website through cookies. For more information, see our section on Cookies below.
The provision of certain personal data may be voluntary, and other may be required. If you don’t provide us with the personal data required for a particular processing purpose (e.g., to complete a contract with you), then we may not be able to provide the service you request.
The processing of your personal data is either based on your explicit consent (Art. 6 para 1 lit a) GDPR), is necessary for us to enter into or perform a contract to which you are a party (Art. 6 para 1 lit b) GDPR), is needed to comply with our legal obligations (Art. 6 para 1 lit c) GDPR), or it is neces-sary to pursue our legitimate business interests (Art. 6 para 1 lit f) GDPR).
We may use your personal data to:
We may also process your personal data for administrative purposes, such as conducting internal policies, financial planning, debt collection, processing inquiries and complaints, pursuing claims and defending against claims, verification of compliance with internal procedures, marketing of our products and services, and for other legitimate business purposes.
A “User” is a non-registered individual who interacts with us, including but not limited to through the ESS Battery Website, SNS channels, and advertisements.
We collect personal data:
We also collect and process various information regarding your use of, and your behaviour on, our website through cookies. For more information, see our section on Cookies below.
The provision of certain personal data may be voluntary, and other may be required. If you don’t provide us with the personal data required for a particular processing purpose (e.g., to complete a contract with you), then we may not be able to provide the service you request.
The processing of your personal data is either based on your explicit consent (Art. 6 para 1 lit a) GDPR), is necessary for us to enter into or perform a contract to which you are a party (Art. 6 para 1 lit b) GDPR), is needed to comply with our legal obligations (Art. 6 para 1 lit c) GDPR), or it is neces-sary to pursue our legitimate business interests (Art. 6 para 1 lit f) GDPR).
We may use your personal data to:
We may also process your personal data for administrative purposes, such as conducting internal policies, financial planning, debt collection, processing inquiries and complaints, pursuing claims and defending against claims, verification of compliance with internal procedures, marketing of our products and services, and for other legitimate business purposes.
Any personal data we collect and process will be held securely in accordance with applicable legal requirements. We have implemented technical and organizational and physical security measures to prevent personal data being lost, stolen, disclosed, altered or destructed, including:
Our website uses ‘cookies’ to store and retrieve user information from time to time to provide per-sonalized service. A cookie is a very small text file that the server uses to operate the website, which sends to the user’s browser and is stored on the user’s computer hard disk. You can change your cookie preferences at any time by clicking [here]
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for ser-vices, such as setting your privacy preferences or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will then not work. These cookies do not store any personal data.
Cookie Subgroup | Cookies | Cookies used | Lifespan |
---|---|---|---|
www.lgessbattery.com | JSESSIONID | First Party Cookie | 1 session |
www.lgessbattery.com | ipmsperf_uuid | First Party Cookie | 1 year |
www.lgessbattery.com | cookieViewYnPL1266 | [First Party Cookie] | 1 day |
These cookies are usually set on our website by our advertising partners and are used to collect information about your browsing habits and then deliver advertising relevant to you. The personali-sation of advertising may be based on data collected about your use of our services (for example what pages you visit) and other data attributed to you by the advertising platform. If you do not allow these cookies, you will receive less relevant adverts.
Cookie Subgroup | Cookies | Cookies used | Lifespan |
---|---|---|---|
.lgesbattery.com | _ga | Third Party Cookie | 2 years |
.lgesbattery.com | _gid | Third Party Cookie | 1 day |
.lgesbattery.com | _gat | Third Party Cookie | 1 min |
.google.com | NID | Third Party Cookie | 6 months |
.google.com | OGPC | Third Party Cookie | 2 months |
.google.com | 1P_JAR | Third Party Cookie | 1 month |
www.google.com | DV | Third Party Cookie | 1 day |
.youtube.com | YSC | Third Party Cookie | 1 session |
.youtube.com | VISITOR_INFO1_LIVE | Third Party Cookie | 6 months |
.eloqua.com | ELQSTATUS | Third Party Cookie | 1 year |
.eloqua.com | ELOQUA | Third Party Cookie | 1 year |
You can set your cookie preferences at any time through our cookie banner or more directly by changing the settings on your browser:
If your browser is not listed here, you can find out how to manage cookies by consulting the docu-mentation provided by your particular browser manufacturer. You may also consult your mobile device documentation for information on how to disable cookies on your mobile device.
LGES does not carry out any decision making, including profiling which produces legal or similarly significant effects. Some of our third-party providers use automated decision making tools and data algorithms to help us organize data for marketing purposes. You have the right to object to this processing at any time, please see the section on Your Rights below for more information.
We only keep your personal data as necessary to achieve the purpose it was collected for or as re-quired by law.
Purpose of Collection and Retention of Personal Information | Period of Retention |
---|---|
Partnership and Partner Benefits | 5 years |
Marketing | 5 years |
Product Services including Monitoring, Maintenance and Recall, etc | 5 years |
Partnership information will become dormant after 1 year of no log in history, however, dormant partnership information may be retained for an additional year subject to partners’ consent.
Purpose of Collection and Retention of Personal Information |
Applicable Korean Laws and Regulations | Retention Period |
---|---|---|
Preserving records of visit to the website (website, etc.) | Protection of Communications Secrets Act | 3 Months |
Preserving records on resolving customer complaints or disputes | Act on the Consumer Protection in Electronic Commerce, etc. | 3 Years |
We take steps to secure your information and to destroy it once it is no longer necessary for our business purposes or the retention period has lapsed. In case of paper records, we use the paper shredder to dispose of such data or incinerate the paper. In case of electronic files, we delete the data in a manner that is intended to prevent restoration or re-identification.
We may need to share your personal data with third parties to achieve the purposes set out in this Privacy Policy:
Recipient | Company Address | Purpose |
---|---|---|
LG CNS | Buildings E13 and E14, LG Science Park, 71, Magok-jungang 8-ro, Gangseo-gu, Seoul, Republic of Korea 07795 |
Maintenance of system |
LG Energy Solution Europe GmbH | Otto-Volger-Straße 7C, 65843 Sulzbach (Taunus), Germany | Marketing and/or customer services |
Oracle Korea Ltd. | 517 Yeongdong-daero, Samseong 1(il)-dong, Gangnam-gu, Seoul, Republic of Korea 06164 |
Collecting leads/Automatic Marketing |
LinkedIn Corporation | 1000 W Maude Ave Sunnyvale (HQ), CA | Collecting leads |
Meta Platforms, Inc. (formerly known as Facebook, Inc.) |
1 Hacker Way in Menlo Park, CA 94025, USA | Collecting leads |
Digital Asset Group, Ltd. | 1204F 419, Dosan-daero, Gangnam-gu, Seoul, Republic of Korea 06016 |
Collecting leads / Marketing and/or analytics purposes |
Golden Planet Co. Ltd. | 535, Eonju-ro, Gang-nam-gu, Seoul, Republic of Korea 06138 | Collecting leads / Automatic Marketing |
LG Energy Solution | Yeondeungpo-gu, Seoul, 07335, South Korea | Operating of Global Customer Portal (GCP) |
Furthermore, depending on the circumstances, the personal data may be transferred to other enti-ties, e.g. entities providing services to LGES, such as IT service providers, advisers, auditors, and to the extent that it is necessary to fulfill obligations resulting from legal regulations, e.g. to the gov-ernment authorities.
If we share your personal data, we ensure appropriate protections are in place to protect your per-sonal data.
We may transfer your personal data to our service providers in the United States of America in connection with some of the processing activities detailed in this Privacy Policy. We also transfer your personal data to the Republic of Korea for which an adequacy decision of the EU Commission exists. Where data is transferred to countries which are not considered to provide adequate pro-tection to personal data, we put in place appropriate safeguards to protect your personal data, such as standard contractual clauses approved by the European Commission.
If you would like to have more information regarding technical and organisational measures adopt-ed to protect your personal data during international transfers, please contact our data protection team (see below for contact details).
Here at LGES, we try to be as open as possible on what personal data we hold and your related pri-vacy rights. We would like to make sure you are fully aware of all of your data protection rights.
Access: You can request details of your personal data we hold. We will confirm whether we are processing your personal data and provide additional details including what kind of data we have about you, where we collected it from, how we use it (including the legal basis for our processing), how long we expect to keep it, and details of any automated decision making or profiling. If you ask us, we will provide you with a copy of your personal data free of charge. We may charge you a fee to cover our administrative costs if you request multiple copies of the same data or if the requests are mani-festly unfounded or excessive.
Rectification: At your request, we will correct incomplete or inaccurate parts of your personal data, although we may need to verify the accuracy of the new information you provide us.
Deletion: At your request, we will delete your personal data if:
We will review requests on a case by case basis in accordance with applicable data protection laws.
Portability: You have the right to request that we transfer the data that we have collected about you to anoth-er organization, or directly to you, in certain circumstances.
Restriction of processing: Where we process your personal data based upon our legitimate interest (or that of a third party), you have the right to object to this processing on grounds relating to your particular situation if you feel it impacts on your fundamental rights and freedoms.
Consent: Where we process your personal data on the basis of you consent, you have the right to withdraw your consent at any time without prejudice to the lawfulness of personal data processing before the withdrawal of consent
Marketing: Where we process your personal data for direct marketing purposes, you have the right to object at any time to this processing, which includes profiling to the extent that it is related to such di-rect marketing. If you wish to object and opt-out of receiving our marketing communications, use the unsubscribe mechanism included in the marketing communication or contact us at priva-cy.es@lgensol.com. Even if you opt out of marketing, you may still receive administrative or transactional communications from LGES.
To exercise your rights, please contact us at:
LG Energy Solution Security Policy Team
Parc1 Tower1, 108, Yeoui-daero, Yeongdeungpo-gu, Seoul, Republic of Korea 07335
Tel: +82-2-3773-3340
Email: privacy.es@lgensol.com
We will respond to your request within a month, but you may need to provide us proof of identifi-cation before we can action your request.
LGES Security Policy Team is the designated department in charge of personal data protection, with overall responsibility for the processing of personal information and related complaints handling. You can direct any inquiries about personal data protection to LGES Security Policy Team, and we will respond to and address you inquiries without delay.
Department in charge of personal information protection:
- Department : Security Policy Team
- Email : privacy.es@lgensol.com
For all other enquiries, you can contact our Customer Inquiry Service Department:
- Department : Marketing Communication Department
- Email : lgresu@lgensol.com
Branch office in Germany and Data Protection Officer::
- LG Energy Solution Europe GmbH
- Company Address : Otto-Volger-Str.7C, 65843, Sulzbach (Taunus), Germany
- Contact Email of Data Protection Officer : data.protect@lgensol.com
We will try to resolve any complaints you may have but if you are not satisfied with our response, you have the right to complain or seek advice from a supervisory authority and/or bring a claim against us in any court of competent jurisdiction. You can find the contact details for all EU supervi-sory authorities at https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
This Privacy Policy is in force as of 14th March 2022.
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