Select your region
Home Home Battery Serial Number Check

Serial Number Check

Please complete the form below to check the status of your product
and to elect whether to receive additional information.

LV 3.3, LV 6.5, LV 10, LV 13, 7H-R, 10H-R, 10H-C, 10H-R(Secondary)
First Name
Last Name
Phone Number
Address
City
Postcode
Country
Select your country
  • Select your county
  • Germany
  • Italy
  • United Kingdom
  • Afghanistan
  • Åland Islands
  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Antarctica
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bosnia and Herzegovina
  • Botswana
  • Bouvet Island
  • Brazil
  • Brit/Indian Ocean Terr.
  • Brunei Darussalam
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • China
  • Christmas Island
  • Cocos (Keeling) Islands
  • Colombia
  • Comoros
  • Congo
  • Congo, The Dem. Republic Of
  • Cook Islands
  • Costa Rica
  • Côte d'Ivoire
  • Croatia
  • Cuba
  • Cyprus
  • Czech Republic
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Ethiopia
  • Falkland Islands
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • French Southern Terr.
  • Gabon
  • Gambia
  • Georgia
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Heard/McDonald Isls.
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Israel
  • Jamaica
  • Japan
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Korea (North)
  • Korea (South)
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macau
  • Macedonia
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico
  • Micronesia
  • Moldova
  • Monaco
  • Mongolia
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar
  • N. Mariana Isls.
  • Namibia
  • Nauru
  • Nepal
  • Netherlands
  • Netherlands Antilles
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Niue
  • Norfolk Island
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Palestinian Territory, Occupied
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion
  • Romania
  • Russian Federation
  • Rwanda
  • Saint Kitts and Nevis
  • Saint Lucia
  • Samoa
  • San Marino
  • Sao Tome/Principe
  • Saudi Arabia
  • Senegal
  • Serbia and Montenegro
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovak Republic
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • Spain
  • Sri Lanka
  • St. Helena
  • St. Pierre and Miquelon
  • St. Vincent and Grenadines
  • Sudan
  • Suriname
  • Svalbard/Jan Mayen Isls.
  • Swaziland
  • Sweden
  • Switzerland
  • Syria
  • Taiwan
  • Tajikistan
  • Tanzania
  • Thailand
  • Timor-Leste
  • Togo
  • Tokelau
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • Turks/Caicos Isls.
  • Tuvalu
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United States
  • US Minor Outlying Is.
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Vatican City
  • Venezuela
  • Viet Nam
  • Virgin Islands (British)
  • Virgin Islands (U.S.)
  • Wallis/Futuna Isls.
  • Western Sahara
  • Yemen
  • Zambia
  • Zimbabwe
Product Serial Number How to find the serial number
Installer Information
Inverter brand
Select Inverter brand
  • Select Inverter brand
  • Fronius
  • Goodwe
  • Growatt
  • Huawei
  • Ingeteam
  • Selectronic
  • SMA
  • Sofar Solar
  • SolarEdge
  • SolaX Power
  • Solis
  • Sungrow
  • Victron
  • Viessmann
  • Western Co
  • Unknown
  • Other
Direct Marketing

I consent to LG Energy Solution using my personal data for the purposes of profiling and sending me marketing communications relating to LG Energy Solution’s products and services. I would like to receive prompt and timely updates on new products and other service offers from LGES by e-mail, text message, on social network services, and targeted advertising related to LG’s products and services as I browse online.

International data
transfer

Information on how we process data can be found in our Privacy Policy.

You may withdraw your consent at any time by contacting us at privacy.es@lgensol.com. Any withdrawal of consent does not affect the lawfulness of LG Energy Solution’s processing of your personal data based on the consent provided above prior to the withdrawal of your consent.

Check for Eligibility ​

If you are using one of the affected models, follow the instructions below and check if your product is eligible for recall.

The s/n label is located behind the access door.
For 7H and 10H​
The serial number appears underneath the battery.
Right side of battery, Underneath DC cables
For LV3.3, LV6.5, LV13 and LV10​
The serial number is on the right-hand side of the battery.
Or it may be under the battery cables and/or conduit.
Do NOT attempt to dismantle the battery or cabling. ​